Vote Center Customer Service Representative/ Election Representative (Extra Help)

County of Orange; Santa Ana (CA); On-site; USD 28,000 - 39,000; Part time

Job summary

County of Orange seeks a Vote Center Customer Service Representative/Election Representative (Extra Help) to assist voters at centers across Orange County for the November 3, 2026 General Election. Training starts mid-September with a commitment through November 4, 2026, including overtime evenings and weekends as needed.

Responsibilities include processing voters, issuing ballots, accepting Vote-by-Mail ballots, and assisting with setup and takedown of equipment.

Qualifications

• Commit to this position for approximately 10 days spread over a two-month period.
• Be able to work the following schedule: 4-Day Vote Center; set up day; All voting days; takedown day.
• Must be able to work overtime, including evenings and weekends.
• Demonstrate patience with diverse populations and provide clear, courteous instruction.
• Strong verbal and written communication skills and customer service aptitude.
• Able to read and speak English and follow oral and written instructions.
• Bilingual skills are highly desirable but not required.

Responsibilities

• Processing and assisting voters
• Issuing ballots
• Accepting Vote-by-Mail ballots
• Set up and take down election equipment
• Other election-related tasks as assigned

Skills

Customer service

Verbal communication

Written communication

Bilingual language skills (desirable)

Computer literacy

Time management

Tools

Laptop computer

Database access

Job description

Vote Center Customer Service Representative/ Election Representative (Extra Help)

Orange County Registrar of Voters (ROV) will begin accepting applications for the Vote Center Customer Service Representative/ Election Representative (Extra Help) position on Wednesday, August 19, 2026, this recruitment will be posted for a minimum of five (5) business days and will remain open on a continuous basis until the needs of the Agency are met. Qualified applicants are encouraged to apply immediately. The first review of applications will be done on or about Friday, August 21, 2026.

Only online applications will be accepted. Applications will be screened in relation to the criteria described.

These are Extra Help temporary/seasonal positions (these are NOT permanent positions). These positions will often require overtime, both in the evenings and on weekends.

REGISTRAR OF VOTERS

The Registrar of Voters, a nationally recognized and award-winning agency, is responsible for conducting elections, verifying petitions and maintaining voter records in the County of Orange, the fifth largest voting jurisdiction in the United States with 1.9 million active registered voters. The department receives funding from the County's General Fund and periodic reimbursement from the federal government, the State of California and local jurisdictions. The Registrar of Voters' staff includes 54 full-time employees, and numerous extra help employees who support various election related positions representing the broad spectrum of Orange County's population. The department is responsible for all components of election management.

The Orange County Registrar of Voters prides itself on being a leader in the international and national elections community, working to continually innovate and create new and better ways to serve the public. The department values creativity, originality, initiative and a strong dedication to customer service.

THE OPPORTUNITY

The Vote Center Customer Service Representative/Election Representative (Extra Help) will fill positions at Vote Center locations throughout Orange County for the November 03, 2026 General Election. We are looking to fill these positions immediately with 2-day required training starting in mid-September and a work commitment of approximately 7 days during the period of October 28, 2026 through November 04, 2026.

As a Vote Center Customer Service Representative (Extra Help) the job duties will include:

• Processing and assisting voters
• Issuing ballots
• Accepting Vote-by-Mail ballots
• Set up and take down election equipment
• Other election-related tasks as assigned

This position will service areas throughout the entire County. To help identify an ideal working location, regions have been established.

• Central Orange County (Anaheim, North Tustin, Orange, Santa Ana, Tustin, Villa Park)
• South Orange County (Aliso Viejo, Dana Point, Ladera Ranch, Laguna Hills, Laguna Niguel, Lake Forest, Mission Viejo, Rancho Santa Margarita, San Clemente, San Juan Capistrano, Silverado Canyon, Trabuco Canyon)
• West Orange County (Cypress, Fountain Valley, Garden Grove, Huntington Beach, Los Alamitos, Seal Beach, Stanton, Westminster)
• North Orange County (Brea, Buena Park, Fullerton, La Habra, La Palma, Placentia, Yorba Linda)
• Coast Orange County (Costa Mesa, Irvine, Laguna Beach, Laguna Woods, Newport Beach)

DESIRABLE QUALIFICATIONS AND CORE COMPETENCIES

The ideal candidate will possess experience with the following;

• Be able to commit to this position for approximately 10 days spread over a two-month period
• In addition to multiple days of remote and in-person training, be able to work the following schedule:

4-Day Vote Center

Set up day: TBD (Will be scheduled one of the following): Wednesday, 10/28/2026, Thursday 10/29/2026 or Friday 10/30/2026

All Voting days: Saturday, 10/31/2026 – Tuesday, 11/03/2026

Takedown day: Wednesday, 11/04/2026

• Must be able to work overtime, including evenings and weekends to meet the needs of the department
• Patience while working with a wide variety of ages, ethnic groups and skill levels
• Ability to provide clear and concise instructions and deal courteously with the public
• Effective verbal and written communication skills
• Bilingual skills in Chinese, Farsi, Hmong, Indonesian, Japanese, Khmer, Korean, Nepali, Punjabi, Spanish, Tagalog, Vietnamese are highly desirable but not required
• Computer literate, ability to operate a laptop computer and access information using a database
• Self-motivated and hard worker with a positive attitude
• Flexible, able to quickly adjust to tasks and assignments
• Organized and able to manage their time under heavy workloads and deadlines
• Attention to detail
• Ability to work in a fast-paced environment as both a team player
• Always present a professional appearance and demeanor while representing the department
• Able to deliver supplies daily to designated locations if called upon
• Ability to read and speak English
• Customer service skills that include responding to public inquiries
• Understand and follow oral and written instructions

MINIMUM QUALIFICATIONS

SPECIAL REQUIREMENTS

All candidates considered for this position will be required to successfully pass a background check consisting of employment history, professional references, and criminal check.

RECRUITMENT PROCESS

The Registrar of Voters Administrative Services Department will screen all application materials to identify qualified candidates. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the competition.

APPLICATION SCREENING (REFER/ NON-REFER)

Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.

ONLINE ASSESSMENT (UN-PROCTORED, WEIGHTED 100%)

Applicants who meet desirable qualifications will be invited to participate in one or more job-related assessments. Applicants will be notified of their test date and access code, if applicable.Only the most qualified candidates will move forward to the next step in the recruitment process or will be placed on the eligible list.

TRAINING AND EXPERIENCE EVALUATION (WEIGHTED 100%)

As part of the selection process, applicants must submit a thorough application, responses to supplemental questions and any other requested documents, (e.g., licensures, transcripts, etc.) describing their specific work experience as it relates to this opportunity. All attached materials in conjunction with the applicant's application, will be evaluated for:

• Content, relevance, and alignment with minimum and desirable qualifications
• Writing skills, including grammar, structure, and clarity
• Depth of knowledge in all functional areas and core competencies (backed up by details listed on the application)

Only the most successful candidates will move forward to the next step in the recruitment process or will be placed on the eligible list.

ELIGIBLE LIST

Once all assessments have been completed, the Registrar of Voters Administrative Services Department will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future extra help vacancies.

Based on the Department's needs, the selection procedure listed above may be modified. All candidates will be notified of any changes in the selection procedure.

REASONABLE ACCOMMODATION

The County of Orange is committed to providing reasonable accommodations to qualified individuals with disabilities. Individuals who require a reasonable accommodation during the application or selection process should notify the recruiter listed on the job posting as soon as possible. Documentation supporting the accommodation request may be required.

EMAIL NOTIFICATION

Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com.

For specific information pertaining to this recruitment, contact recruitment at [e-mail] or [phone].

ORANGE COUNTY, AS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER, ENCOURAGES APPLICANTS FROM DIVERSE BACKGROUNDS TO APPLY.