Volunteer Services Coordinator

CENTRAL PARK CONSERVANCY INC; Milwaukee (WI); On-site; USD 65,000 - 83,400; Full time

Job summary

Central Park Conservancy seeks a Coordinator for Volunteer Services to support a 4,500-strong volunteer program on-site in New York. You will manage the volunteer database, ensure compliance, and handle program administration and correspondence with volunteers.

Requirements include a Bachelor's degree, at least 3 years of experience, strong customer service skills, and the ability to work collaboratively in a fast-paced environment. Valid driver's license is required.

Qualifications

• Bachelor’s Degree from an accredited college in a related field.
• 3 years of increasingly responsible experience with volunteers or program administration.
• Demonstrated ability to work well and collaborate with others.
• A valid Driver’s License must be maintained throughout the duration of employment.
• Experience in customer service and high-volume settings is desirable.

Responsibilities

• Maintain volunteer database: Create, and keep current, volunteer profiles.
• Create volunteer shifts, log schedules and time reports.
• Provide KPI reports on participation and project outcomes.
• Ensure all incoming volunteers meet compliance and training requirements.
• Coordinate department contracts and purchasing.
• Maintain department email account and calendars; respond to inquiries and handle general correspondence.
• Facilitate logistics for weekly volunteer programs, training, meetings, and events.

Skills

Customer service

Administrative support

Database management

Microsoft Office

Volunteer management

Team collaboration

Education

Bachelor’s Degree

Tools

Database management systems

Job description

Reports to: Director of Volunteer Services Department: Volunteer Administration Status: Full-time, Non-exempt

About Central Park and the Central Park Conservancy

Central Park is one of the world's most famous and beloved public spaces. Designed by Frederick Law Olmsted and Calvert Vaux in 1858, the 843-acre Park was the country's first purpose-built public park and is a National Historic Landmark and a New York Scenic Landmark. The Central Park Conservancy, a private, not-for-profit organization, was founded in 1980 to rescue the Park, which had fallen into serious disrepair. Since then, the Conservancy has overseen the investment of over $2 billion in the restoration of the Park, which now hosts over 40 million visitors a year. The Conservancy is one of the largest and most successful public private partnerships in New York City and is considered a major civic institution given its impact on the health and vibrancy of both the Park and the City. The Conservancy’s mission is to preserve and celebrate Central Park as a sanctuary from urban life. The City of New York has formally entrusted the care of the Park to the Conservancy which is responsible for every aspect of its care, including landscape maintenance, capital improvements, and the visitor experience. The Conservancy employs roughly 400 people and has an annual operating budget of $120 million.

The Position

Working under the direction of the Director of Volunteer Services, the Coordinator provides fundamental and ongoing programmatic and administration support to a 4,500 person volunteer program. Primary responsibilities include database management, compliance management, program administration and support, and general correspondence with current and potential volunteers.

Essential Duties

• Maintain volunteer database: Create, and keep current, volunteer profiles;
• Create volunteer shifts, log schedules and time reports;
• Provide KPI reports on participation and project outcomes;
• Ensure all incoming volunteers meet compliance and training requirements;
• Maintain program materials and ensure supplies are inventoried, organized, and well-stocked;
• Coordinate department contracts and purchasing;
• Maintain department email account and associated calendars; answer inquiries and handle general correspondence;
• Send program communications;
• Facilitate logistics for weekly volunteer programs, training, meetings, and events; assist all programs as needed;
• Provide volunteer management support at in-field volunteer projects as needed;
• Route volunteer concerns, comments, and complaints with support from management as needed;
• Participate in all training sessions and seminars;
• Cooperate with other staff within the department and other department personnel in completing assigned tasks;
• Assist in the preparation of special events as needed;
• Interact with Park patrons and volunteers in a professional manner;
• Perform related work as assigned.

Qualifications

Bachelor’s Degree from accredited college in a related field; 3 years of increasingly responsible experience; demonstrated ability to work well and collaborate with others; or Education and/or experience equivalent to “1” above. However, all candidates must have demonstrated the ability to work well and collaborate with others.

A valid Drivers’ License must be maintained throughout the duration of employment.

Possess a fundamental understanding and knowledge of customer service, general administrative support operations; experience in high-volume settings is desirable.

Ability to engage in critical thinking skills that allow for prioritizing issues, coordinating multiple projects and problem solving.

Ability to interact with others in a courteous, diplomatic, and professional manner at all times.

Ability to provide both oral and written communication that is easily understood and direct.

Ability to engage in critical thinking skills that allow for prioritizing issues, coordinating multiple projects and problem solve.

Ability to serve as a collaborative and flexible part of a team.

Proficiency in Microsoft Office, e-mail, and Internet applications; ability to quickly learn new database management systems.

Experience with volunteers and/or database management is preferred.

Ability to work overtime, weekends, and holidays for special program needs.

This position is scheduled Monday through Friday weekly.

Salary range: $65,000 – $83,400 (based on level of experience)

Note: This is an on-site position.

DIVERSITY, EQUITY & INCLUSION

The Central Park Conservancy’s work is guided by the belief that Central Park, and all public parks, must be managed and actively protected as an inclusive and democratic space for all. Working closely with our New York City partners, we will always strive towards creating and sustaining a sense of belonging for all visitors and advocating for equitable and accessible public use of the Park. In service of this belief, we are committed to fostering a workforce and organizational culture that is as diverse as Central Park itself and the dynamic city it serves.

Safety Requirements

Establishment and maintenance of a safe work environment is the shared responsibility of this organization and employees at every level. The Conservancy will make every effort to assure a safe environment and be in compliance with federal, state, and local safety regulations. Employees are expected to obey safety rules and to exercise caution in all their work activities. Accordingly, employees should be aware of any hazards, which could cause an injury or accident (e.g., spills, obstacles in walkways, etc.). If an employee discovers a potential dangerous condition, he/she should alert other employees and notify his/her supervisor immediately.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed Central Park is one of the world's most famous and beloved public spaces. Designed by Frederick Law Olmsted and Calvert Vaux in 1858, the 843-acre Park was the country's first purpose-built public park and is a National Historic Landmark and a New York Scenic Landmark. The Central Park Conservancy, a private, not-for-profit organization, was founded in 1980 to rescue the Park, which had fallen into serious disrepair. Since then, the Conservancy has overseen the investment of over $1.5 billion in the restoration of the Park, which now hosts over 40 million visitors a year. The Conservancy is one of the largest and most successful public private partnerships in New York City and is considered a major civic institution given its impact on the health and vibrancy of both the Park and the City. The Conservancy’s mission is to preserve and celebrate Central Park as a sanctuary from urban life. The City of New York has formally entrusted the care of the Park to the Conservancy which is responsible for every aspect of its care, including landscape maintenance, capital improvements, and the visitor experience. The Conservancy employs roughly 400 people and has an annual operating budget of $100 million.