Volunteer Programs Lead — Animal Welfare

HumanePro; Tucson (AZ); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Humane Society of Southern Arizona seeks a full-time Volunteer Coordinator to organize daily volunteer activities, onboarding, and training in a shelter setting. You will maintain records, support recognition programs, and help refine volunteer workflows in collaboration with the Community Engagement team.

You will act as a frontline contact for volunteers, ensuring policy compliance and safety, including animal handling when needed.

Qualifications

• 1 year of experience in customer service, volunteer coordination, community programs, or related field
• Strong communication skills, both written and verbal
• Ability to work in a fast-paced environment with competing priorities
• Proficiency with basic computer systems (Microsoft Office, Outlook, databases)
• Ability to lift up to 50 pounds and handle animals safely when needed in coordination with volunteer duties

Responsibilities

• Coordinate daily volunteer scheduling, onboarding, orientation, and assignments across departments
• Maintain accurate volunteer records, hours, training, and compliance
• Assist with volunteer recognition efforts and engagement initiatives
• Support Community Engagement Manager in developing volunteer workflows and program materials
• Serve as a point of contact for volunteers and provide excellent customer service
• Collaborate with program areas to identify volunteer needs and adjust assignments
• Ensure volunteers understand and follow policies, safety guidelines, and animal-handling protocols
• Monitor volunteer performance and escalate concerns when needed
• Provide hands-on support with tasks and animal handling as required
• Maintain volunteer management database and generate reports
• Represent HSSA in a professional and positive manner
• Perform other duties as assigned

Skills

Volunteer coordination

Customer service

Communication

MS Office

Data entry

Record keeping

Education

High school diploma or equivalent

Tools

Volunteer management software

Job description

HumanePro's biweekly e-newsletter delivers the latest news, training, education opportunities and special offers to help you in your work with animals.

Job Description

Essential Functions:

•Coordinate daily volunteer scheduling, onboarding, orientation, and assignments to ensure adequate coverage across departments.
• Maintain accurate volunteer records and documentation, including hours, training completion, and compliance requirements.
• Assist with volunteer recognition efforts, appreciation events, and ongoing engagement initiatives.
• Support the Community Engagement Manager in developing and improving volunteer workflows, training content, and program materials.
• Serve as a point of contact for volunteers, providing excellent customer service, answering questions, and supporting volunteer success.
• Collaborate with program areas to identify volunteer needs and adjust assignments accordingly.
• Ensure volunteers understand and follow HSSA policies, safety guidelines, and animal-handling protocols.
• Help monitor volunteer performance and escalate concerns to the Community Engagement Manager when needed.

• Provide hands-on support when necessary (e.g., assisting volunteers with tasks, animal handling).

• Maintain volunteer management database and generate reports as requested.
• Maintain a professional and positive working environment for staff and volunteers.
• Represent HSSA in a professional and positive manner.
• Perform other duties as assigned.
• Represent HSSA in a professional and positive manner.
• Perform other duties as assigned.

Working Conditions:

Work is performed in a shelter and office environment with regular interaction with animals and volunteers. Physical requirements include lifting up to 50 pounds, standing or walking for extended periods, bending, and working both indoors and outdoors. Exposure to zoonotic diseases, loud noises, and varying weather conditions may occur. Schedule flexibility including occasional evenings, weekends, and holidays is required to support program needs.

Requirements
Minimum Qualifications:

• 1 year of experience in customer service, volunteer coordination, community programs, or related field.
• Strong communication skills, both written and verbal.
• Ability to work in a fast-paced environment with competing priorities.
• Proficiency with basic computer systems (Microsoft Office, Outlook, databases).
• Ability to lift up to 50 pounds and handle animals safely when needed in coordination with volunteer duties.

Preferred Qualifications:

• Prior experience in an animal shelter, nonprofit, or volunteer services environment.
• Training or experience in conflict resolution, coaching, or program coordination.
• Experience with volunteer management software.

Performance Factors and Skills:

• Strong interpersonal and relationship-building skills.
• Customer service mindset with patience, empathy, and professionalism.
• Organizational and time-management skills.
• Ability to work independently and exercise sound judgment.
• Commitment to humane, ethical animal care and alignment with HSSA’s mission, values, and standards of professionalism.
• Ability to remain calm and supportive when navigating challenges or difficult conversations.

•Strong collaboration and communication abilities.

This is a full time job

Contact Information

Job Contact Details

Name blake ingledue Title people & culture business partner Email Address [e-mail] Website http://www.hssaz.org

Closing Date: Wednesday, December 9, 2026

Posting Date: September 9, 2026

Closing Date: December 9, 2026