Volunteer Program Support Specialist

Nationwide Children's Hospital Inc; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Nationwide Children’s Hospital in Columbus, OH seeks an Administrative Coordinator for the Volunteer Program. This role serves as the primary point of contact for volunteers, staff, and community members, handling applications, training documents, and records while managing communications and reports.

The position supports office operations, coordinates travel and reimbursements, and maintains forms and schedules.

Qualifications

• High School Diploma or Equivalent; business-related or professional development coursework preferred.
• 3 years administrative experience preferred. Experience in a healthcare environment may be desired.
• Must complete Ambassador Program within first 12 months of employment.

Responsibilities

• Schedules appointments and meeting locations; coordinates business events.
• Manages travel arrangements including air reservations, scheduling options, hotel and car rental.
• Develops travel itineraries in alignment with NCH standards.
• Responsible for completion of reimbursement requests.
• Provides excellent service to internal and external customers by applying best practices and SOPs.
• Anticipates problems and proposes solutions in advance.
• Coordinates special projects within assigned department.
• May provide assistance in training and orientation of colleagues.
• Creates moderately complex correspondence, spreadsheets and visual presentations for projects.

Skills

Customer service

Office communications

Attention to detail

Communication skills

Education

High School Diploma or equivalent

Business coursework preferred

Job description

Overview

Supports operations of the Volunteer Program as the point of contact for volunteers, community members, and other staff. Manages office communications and workflow, including program information, work processes and correspondence. Supports electronic volunteer management by processing applications, references, training documents and status changes, and maintaining forms and records. Manages ordering and distribution of supplies and uniforms. Supports volunteers in person, by phone, and email; assists with problem solving and customer service. Leads recognition, facilitates volunteer orientations and prepares database/spreadsheet reports, correspondence and mail-merge functions. Mon - Friday 9am-5:30pm (evening hrs until 7pm monthly/ occasional weekend)

Job Description Summary

Performs a wide variety of complex administrative activities for a Section Chief or VP, and/or others as assigned.

Essential Functions

• Schedules appointments and meeting locations; coordinates business events.
• Manages travel arrangements including air reservations, scheduling options, hotel and car rental.
• Develops travel itineraries in alignment with NCH standards.
• Responsible for completion of reimbursement requests.
• Provides excellent service to both internal and external customers by applying best practices and standard operating procedures.
• Anticipates problems and proposes solutions in advance.
• Coordinates special projects within assigned department.
• May provide assistance in training and orientation of colleagues.
• Creates moderately complex correspondence, spreadsheets and visual presentations for projects.

Education Requirement

High School Diploma or Equivalent; business-related or professional development coursework preferred.

Licensure Requirement

(not specified)

Certifications

(not specified)

Skills

Must complete Ambassador Program within first 12 months of employment.

Experience

3 years administrative experience preferred. Experience in a healthcare environment may be desired.

Physical Requirements

• OCCASIONALLY: Climb stairs/ladder, Electricity, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Machinery, Pushing / Pulling: 0-25 lbs
• FREQUENTLY: Bend/twist, Color vision, Flexing/extending of neck, Interpreting Data, Reaching above shoulder, Repetitive hand/arm use, Squat/kneel, Standing, Walking
• CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Peripheral vision, Problem solving, Seeing – Far/near, Sitting
• Additional Physical Requirements performed but not listed above: (not specified)

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision.

EOE M/F/Disability/Vet

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose. Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission. We’re 15,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere. Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere. Nationwide Children’s Hospital. A Place to Be Proud.