Volunteer Program Coordinator

Appone; Watsonville (CA); On-site; USD 61,000 - 66,000; Full time

Job summary

Second Harvest Food Bank of Santa Cruz County is seeking a Volunteer Program Coordinator to lead a comprehensive volunteer program serving high school and college students, adults, corporate teams, and community groups.

You will manage scheduling, training, volunteer recognition, and partnerships with staff to ensure meaningful experiences and alignment with food bank goals.

Qualifications

• 2+ years of experience coordinating volunteers and community programs.
• Strong organizational and communication skills.
• Ability to recruit volunteers and manage schedules.

Responsibilities

• Schedule, coordinate, and ensure appropriate number of volunteers are scheduled to complete packaging of food boxes based upon community needs and distribution schedule.
• Greet and orient daily volunteers at Second Harvest; providing an engaging experience to all who come.
• Connect volunteers with staff and programs needing volunteer support; ensuring volunteers receive appropriate training from their functional supervisor.
• Provide technical assistance to volunteers attempting to register or cancel their shifts.
• Address complaints and resolve problems involving volunteers.
• Act as a liaison between volunteers and staff.
• Communicate with volunteers who are not meeting job requirements and address performance issues promptly.
• Coordinate with Food Bank staff to identify volunteer opportunities that further programmatic goals and support participants’ needs.
• Work with Operations and Programs staff to continually assess and adapt our volunteer opportunities to ensure they are meeting both organizational and volunteer needs.
• Vision, pilot and implement necessary program changes.
• Serve as the primary point of contact for volunteers at the Food Bank to ensure all volunteers have a positive experience.
• Regularly solicit and analyze volunteer feedback for areas of possible improvements.
• Steward relationships with Second Harvest’s community of volunteers through volunteer appreciation events and engagement activities. Implement volunteer retention strategies.
• Work with food bank staff to ensure that the volunteer experience is consistent with food bank goals and expectations of quality.
• Lead planning for our annual Volunteer Appreciation event.
• Prepare light refreshments for volunteers from a rotating menu.

Skills

Volunteer coordination

Job description

About the Organization Come join Second Harvest Food Bank of Santa Cruz County! We are the first food bank in the State of California, and the second in the nation. We pride ourselves in providing 11 million pounds of food annually to over 70,000 people per month through our network of 150-member agencies and programs. We believe that a thriving community is one where everyone has access to nutritious food to support their health and wellbeing. Our team is dedicated to inspiring and supporting our community to provide nourishment for all community members.

EOE Statement Second Harvest seeks to attract and retain a diverse workforce that brings a broad range of perspectives and experiences to our work. We value lived experience alongside learned experience and we encourage you to apply, even if you do not believe you meet every one of our qualifications. We welcome applications from all qualified individuals.
Second Harvest is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
Second Harvest will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Second Harvest is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

Full-Time/Part-Time Full-Time

Exempt/Non-Exempt Non-Exempt

Description

Second Harvest Food Bank Santa Cruz County

Volunteer Program Coordinator

$60,632-$66,019

Annualized Salary

Non-Exempt

About Us: Come join Second Harvest Food Bank of Santa Cruz County! We are the first food bank in the State of California, and the second in the nation. We pride ourselves in providing 10 million pounds of food annually to over 65,000 people per month through our network of 150-member agencies and programs. We believe that a thriving community is one where everyone has access to nutritious food to support their health and wellbeing. Our team is dedicated to inspiring and supporting our community to provide nourishment for all community members.

Second Harvest seeks to attract and retain a diverse workforce that brings a broad range of perspectives and experiences to our work. We value lived experience alongside learned experience and we encourage you to apply, even if you don’t believe you meet every one of our qualifications. We welcome applications from all qualified individuals, including applicants with a criminal history.

About the position:

Working with about 4,000 individual volunteers annually, the Volunteer Program Coordinator (VPC) holds primary responsibility for a comprehensive volunteer program for high school students, college students and adults, in addition to corporate and community groups. Working in collaboration with the Operations and Programs teams, the VPC takes a leadership role in creating and adapting volunteer opportunities that meet the demands of our various operational and programmatic needs, while also ensuring a robust and rewarding experience for volunteers.

REPORTS TO: Chief People & Culture Officer (CCPO)

SUPERVISES: Volunteers

JOB SUMMARY:

Volunteer Management (40%)

• Schedule, coordinate, and ensure appropriate number of volunteers are scheduled to complete packaging of food boxes based upon community needs and distribution schedule.

• Greet and orient daily volunteers at Second Harvest; providing an engaging experience to all who come.

• Connect volunteers with staff and programs needing volunteer support; ensuring volunteers receive appropriate training from their functional supervisor.

• Provide technical assistance to volunteers attempting to register or cancel their shifts.

• Address complaints and resolve problems involving volunteers.

• Act as a liaison between volunteers and staff.

• Communicate with volunteers who are not meeting job requirements and address performance issues promptly.

• Coordinate with Food Bank staff to identify volunteer opportunities that further programmatic goals and support participants’ needs.

• Work with Operations and Programs staff to continually assess and adapt our volunteer opportunities to ensure they are meeting both organizational and volunteer needs.

• Vision, pilot and implement necessary program changes.

• Serve as the primary point of contact for volunteers at the Food Bank to ensure all volunteers have a positive experience.

• Regularly solicit and analyze volunteer feedback for areas of possible improvements.

• Steward relationships with Second Harvest’s community of volunteers through volunteer appreciation events and engagement activities. Implement volunteer retention strategies.

• Work with food bank staff to ensure that the volunteer experience is consistent with food bank goals and expectations of quality.

• Lead planning for our annual Volunteer Appreciation event.

• Prepare light refreshments for volunteers from a rotating menu.

Recruit Volunteers for Second Harvest (35%)

• Recruit volunteers through a combination of digital and in-person outreach.

• Proactively seek opportunities to speak to community groups (i.e., corporations, schools, faith communities, service clubs and organizations) regarding volunteer opportunities at Second Harvest.

• Respond to requests from corporate or community groups looking for volunteer experiences or projects.

• Regularly identify organizations for potential engagement and work with the

• Development team to coordinate efforts as necessary.

• Maintain Second Harvest’s volunteer calendar and website with information about upcoming volunteer shifts; ensuring it is accurate and user-friendly.

• Promote Second Harvest and volunteerism by regularly attending relevant community events.

• Expand and grow our Team-Building Program for corporate and community organizations by making recommendations, piloting and implementing improvements.

• Provide tours when Development staff are not available.

• Lead occasional workshops and activities for groups to help them deepen their understanding of food banking and food insecurity.

• Collaborate with the Development team to identify opportunities to convert volunteers to donors (and vice versa).

Reporting and Storytelling (20%)

• Responsible for tracking and reporting volunteer hours in Volunteer Hub.

• Coordinate with the Marketing staff to send out a monthly volunteer newsletter.

• Develop and maintain the food bank’s volunteer manual and all other literature pertinent to volunteers.

• Prepare volunteer reports and materials according to established deadlines.

• Document volunteer stories to help spread awareness and support for the food bank and its volunteer program.

• Guarantee adequate records for volunteers are securely maintained and up to date.

Other (5%)

• Serves as the primary backup for the Receptionist. On days or times when the Receptionist is out of office or otherwise unavailable, the VPC answers the Community Food Hotline, responds to visitors and walk‑ins and ensures outgoing mail is taken out.

• Ensures the Receptionist is fully cross‑trained so s/he can serve as the primary backup for the VPC; covering volunteer inquiries calls and walk‑ins when the VPC is on lunch break or out of office.

• Serves as a member of the Safety Committee.

QUALIFICATIONS:

Education and Experience:

• 2+ years of experience coordinating volunteers, community programs