Volunteer Manager

FamilyWorks; Seattle (WA); On-site; USD 65,000 - 90,000; Full time

Job summary

FamilyWorks in Seattle seeks a Volunteer Engagement Manager to lead the organization’s volunteer program, aligning it with agency priorities and the 2024-2026 strategic plan. You will design systems for recruitment, onboarding, placement, supervision, and retention across programs.

You will supervise the part-time Senior Volunteer Coordinator and collaborate with program leadership to ensure volunteers support participants, staff, and outcomes.

Qualifications

• Experience coordinating, training, or supervising volunteers, interns, or staff (paid or unpaid).
• Demonstrate initiative to promote anti-racism, cultural competency and understanding of oppression.
• Promote inclusive, transparent, and respectful work environment.
• Ability to manage multiple priorities with organizational skills.
• Must have access to reliable transportation throughout North Seattle.

Responsibilities

• Provide strategic oversight of FamilyWorks’ volunteer engagement program.
• Develop, implement, and assess volunteer engagement strategies and procedures.
• Oversee volunteer onboarding, orientation, and training.
• Oversee volunteer recognition and retention strategies.
• Supervise a part-time Senior Volunteer Coordinator and support volunteers with empathy.
• Cultivate corporate partnerships and align volunteer engagement with fundraising strategies.
• Maintain volunteer records, produce reports, and analyze engagement metrics.

Skills

Volunteer management

Program leadership

Data analysis

Education

Professional degree in social work or nonprofit management

Tools

MS Office

Zoom

Microsoft Teams

Job description

Please note that applications for this position will close on Tuesday, August 18, 2026. Any applications received after that date will not be reviewed or considered for the role.

MISSION

FamilyWorks partners with families to alleviate food insecurity andensure they have resources and support to overcome systemic barriers toequity, build stable communities, and thrive.

POSITION SUMMARY

The Volunteer Engagement Manager provides strategic leadership forFamilyWorks’ volunteer program, ensuring volunteer engagement alignswith organizational priorities, program needs, and the agency’s mission.This role is responsible for designing, implementing, and continuouslyimproving systems for volunteer recruitment, onboarding, placement,supervision, and retention across FamilyWorks programs.

The Manager is a member of the Program Department Leadership Team andwill partner with program staff to strengthen the integration ofvolunteers into service delivery while cultivating a welcoming,inclusive, and high-impact volunteer experience. Through data-informeddecision-making, cross-department collaboration, and communitypartnership, this role ensures that volunteers are effectively mobilizedto support participants, staff, and agency outcomes articulated in theFamilyWorks’ 2024-2026 strategic plan.

The Manager currently provides direct management and supervision toone (1) part-time Senior Volunteer Coordinator. FamilyWorks relies onvolunteers to support our mission. In 2025, 450 individuals volunteeredfor 12,307 hours. The Volunteer Engagement Manager will havemanager-on-duty responsibilities, which are scheduled in coordinationwith the management team.

ESSENTIAL DUTIES, RESPONSIBILITIES AND TASKS

To perform this job successfully, an individual must be able toperform each of these essential duties at a satisfactory level.Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.

Volunteer Program Strategy and Leadership

• Provide strategic oversight of FamilyWorks’ volunteer engagementprogram (including individual and corporate volunteerism, corporatealignment with agency goals, equity commitments, and programmatic needs.
• Develop,implement, and regularly assess volunteer engagement strategies,policies, and procedures to improve effectiveness, consistency, andimpact.
• Serve as the organizational subject-matter expert on volunteer engagement best practices, trends, and compliance requirements.

Volunteer Recruitment, Engagement and Retention

• Lead agency-wide volunteer recruitment efforts, includingrepresenting FamilyWorks through outreach, partnerships, and communityengagement strategies.
• Oversee volunteer onboarding,orientation, and training processes to ensure clarity of expectations,safety, and mission alignment.
• Oversee volunteer recognition and appreciation strategies that support retention, morale, and long-term engagement.

Volunteer Supervision and Coordination

• Oversee volunteer placement and scheduling systems to ensureappropriate coverage and effective use of volunteer capacity acrossprograms.
• Together with the Sr. Volunteer Coordinator, provideguidance, and support to volunteers, addressing performance concerns,conflicts, or special circumstances with professionalism and empathy.
• Partnerclosely with the Program Leadership Team to assess volunteer needs,develop volunteer roles, and ensure volunteers are effectivelyintegrated into service delivery.

Corporate Volunteer Engagement and Partnerships

• Cultivate and manage relationships with corporate partners,serving as the primary point of contact for planning, communication, andfollow-up.
• Collaborate with Programs and Development teams toalign corporate volunteer engagement with fundraising, sponsorship, andstewardship strategies.
• Design and oversee scalable, high-impactcorporate volunteer opportunities, including one-time service events,skills-based volunteering, and ongoing group engagements.

Data, Reporting, and Systems Management

• Ensure accurate and timely maintenance of volunteer records, including hours, compliance documentation, and demographic data.
• Produceregular reports and analysis on volunteer engagement metrics to supportprogram planning, evaluation, and funder reporting.
• Strengthen systems for volunteer tracking and communication, leveraging technology to improve efficiency and accessibility.

Staff Supervision and Leadership

• Provide direct supervision, coaching, and performance managementfor a part-time Sr. Volunteer Coordinator, including goal-setting,workload prioritization, and ongoing professional development.
• Delegateoperational responsibilities appropriately while ensuringaccountability, consistency, and alignment with volunteer engagementstrategies and organizational standards.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required for this position.

• Experience coordinating, training, or supervising volunteers, interns, or staff (paid or unpaid).
• Demonstratethe initiative to learn and enhance skills that promote anti-racism,cultural competency and an understanding of oppression and its impact.
• Participatein intentional learning efforts, to understand and dismantleinstitutional racism and build cultural competency, and to encouragestaff to fully engage in those activities.
• Promote and foster a work environment typified by inclusion, collaboration, transparency, and appreciation.
• Maintainglobal awareness regarding organizational status, adjust priorities inongoing fashion, manage multiple priorities and delegate staff,volunteers, and resources accordingly. High capacity for analytical andinductive thinking.
• Identify and effectively address core issues and concerns in a variety of situations.
• Communicate effectively in daily interactions as supervisor as well as in written format and oral presentation.
• Ability to handle delicate or difficult interpersonal situations effectively and tactfully.
• Capacityfor working effectively with a culturally diverse group of programparticipants based on dignity and respect, including those experiencingmental illness.
• Proven ability to de-escalate tense oremotionally charged situations with empathy, professionalism, andeffective communication strategies; formal de-escalation trainingstrongly preferred.
• Be organized, have coordination skills and pay attention to detail.
• Ability to handle sensitive and confidential information with discretion and professionalism
• Ability to maintain focus in a complex environment.
• Willingness to proactively seek supervisory input, resources, and information needed to accomplish the job.
• Must have access to reliable transportation throughout North Seattle.

EDUCATION/EXPERIENCE

• Professional degree required (or equivalent life experience)with 3 to 5 years of related experience in social work or nonprofitprogram management, or a combination of education and experience thatdemonstrates the required knowledge, skills, and abilities.
• Demonstratedsupervisory experience that reflects progressive responsibilities inhiring, training, performance management, conflict resolution anddisciplinary counseling.
• Bi-lingual in Spanish, Mandarin, Cantonese, or Russian preferred
• Demonstrated proficiency in MS Office applications, database entry, Zoom, and Microsoft Teams
• Must be able to pass background check

PHYSICAL DEMANDS/WORK ENVIRONMENT

The work environment characteristics described here arerepresentative of those an employee encounters while performing theessential functions of this job. Reasonable accommodations may be madeto enable individuals with disabilities to perform the essentialfunctions.

• The work environment is dynamic and fast-paced. Adaptability, flexible thinking, and on-the-spot decision-making are required.
• Thisrole involves regular in-person interaction and collaboration with adiverse group of staff, volunteers, and community members in a sharedworkspace.
• This is an in-person role primarily based at ourWallingford and Roosevelt locations. Travel to other locations (mobilelocations) is required to complete the essential functions of the job.Administrative responsibilities may be completed from office locationsor remotely.

For more information about the company, our website is: https://www.familyworksseattle...

This job posting will close on August 18, 2026; please submit your application before the deadline.

Experience:

• Volunteer management: 2 years (Required) - We arespecifically seeking candidates with at least 2 years of directvolunteer management experience, as this role requires proven experienceleading, coordinating, and supporting volunteer programs at scale.

Language:

• Spanish, Mandarin, Cantonese, or Russian (Preferred)

Ability to Commute:

• Seattle, WA 98115 (Required)

Work Location: In person