Volunteer & Intern Programs Lead – Hybrid

Rosie's Place Inc; Boston (MA); Hybrid; USD 75,000 - 90,000; Full time

Job summary

Rosie’s Place is seeking a detail-oriented Volunteer and Intern Manager to lead a high-volume volunteer program and year‑round internship initiative. This full-time role reports to the Director of Community Engagement and will supervise the Volunteer Services Associate, while building partnerships across staff and with the community.

The ideal candidate has 3–5 years nonprofit volunteer management experience, exceptional communication, and a passion for social justice within a welcoming,

Qualifications

• Superior written communication skills and the ability to effectively communicate the mission and philosophy of Rosie’s Place.
• Minimum 3-5 years of experience in nonprofit volunteer management.
• Strong commitment to social justice and the mission of Rosie’s Place.
• Excellent organizational skills and the ability to prioritize tasks with strong attention to detail and follow-through.
• Flexibility and the ability to work effectively in a collaborative and busy department.
• Excellent oral and written communication skills and the ability to communicate the mission and philosophy of Rosie’s Place.
• Strong customer service mindset with effective and diplomatic, yet supportive communication style.
• Demonstrated ability to welcome, train, motivate and manage a diversity of people from various backgrounds - both paid and unpaid.
• Strong interpersonal skills with the ability to exercise sound judgment, think quickly in dynamic situations, and create a welcoming environment for everyone.

Responsibilities

• Oversee recruitment, screening, selection, orientation, training, supervision, recognition and retention for a high-volume individual volunteer program.
• Manage logistics of episodic and ongoing long term and special skilled positions to ensure adequate coverage.
• Manage recruitment, screening, selection, orientation, training, supervision and recognition of a year-round internship program.
• Execute a communication plan with volunteers and interested community members in person as well as through email, phone calls and virtual meetings.
• Provide direct supervision to volunteers in select programs including the Women’s Education Center.
• Supervision of Volunteer Services Associate, temporary department employees, volunteers and interns.
• Establish, maintain and cultivate collaborative relationships with all stakeholders including staff, guests, volunteers and community members.
• Create experiential learning experiences through school partnerships, service experiences and internship placements that meet the needs of the organization and encourages participants to work for social justice.
• Carry out other tasks and duties as assigned by the Director of Community Engagement.

Skills

Written communication

Oral communication

Volunteer management

Organizational skills

Attention to detail

Collaboration

Customer service mindset

Diversity and inclusion

Job description

Rosie’s Place is seeking a detail-oriented Volunteer and Intern Manager to lead a high-volume volunteer program and year‑round internship initiative. This full-time role reports to the Director of Community Engagement and will supervise the Volunteer Services Associate, while building partnerships across staff and with the community.

The ideal candidate has 3–5 years nonprofit volunteer management experience, exceptional communication, and a passion for social justice within a welcoming,