Volunteer Coordinator

Phoenix Children's; Glendale (AZ); On-site; USD 38,000 - 55,000; Full time

Job summary

Phoenix Children's is seeking a Volunteer Coordinator in Glendale to lead hospital-wide volunteer programs within a family-centered care model. You will oversee recruitment, retention and recognition of volunteers, ensuring data is organized and compliant.

Responsibilities include coordinating volunteer placements, training, and evaluation, while collaborating with departments to maximize community partnerships and program impact.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 3+ years of experience supervising volunteers and working with community volunteer groups.
• 2+ years of experience in a pediatric healthcare setting.

Responsibilities

• Coordinate, develop, implement and evaluate hospital-wide volunteer programs.
• Recruit, retain and recognize volunteers; manage screening and interview processes.
• Maintain volunteer records and ensure regulatory compliance.

Skills

Volunteer management

Community outreach

Education

Bachelors in American Humanics, Business, Communications or related field

Tools

MS Office Suite

Job description

Volunteer Coordinator

Position Details

Department: PCH-NW | Volunteer Services

Location: Glendale

Shift: Mon-Fri, Days, 8am-5pm

Category: Community Outreach

Posting #: 1055925

Employee Type: Full-Time

Position Summary

This position coordinates, develops, implements, and evaluates hospital-wide volunteer programs within a family-centered care model. Monitors and evaluates existing programs and services to increase overall volunteerism that supports the mission, goals, and objectives of Phoenix Children's. This position also oversees all functions associated with recruitment, retention and recognition of volunteers.

Position Duties

• Volunteer Management and Facilitation
• Applies knowledge, skills, and understanding of the principles, practices, methods, and techniques of managing volunteers, including coaching, counseling, selecting, and initiating correcting action, up to and including termination, to ensure understanding and ongoing demonstration of the Hospital's values.
• Coordinates activities associated with volunteer placement, including, but not limited to, screening applications for qualified candidates and potential volunteer groups, interviewing applicants and groups to assess skills, assessing appropriate match with hospital needs, and ensuring appropriate training and education that is documented in files. Evaluates individuals and groups and documents evaluations in files.
• Develops and maintains a communication system with community volunteers to ensure ongoing partnerships, collaboration, and timely notification of event logistics.
• Maintains all records and files of volunteers, corporations, and organizations to ensure data is stored in an organized, searchable, and reportable method. Ensures all volunteer records and files are current with necessary information required by regulatory agencies.
• Participates in planning, implementation, and evaluation of ongoing retention and recognition program for volunteers

Budget

Makes recommendations for budget preparation.

Program Evaluation

• Initiates comprehensive volunteer needs assessment to include Hospital employees and community groups and organizations to identify opportunities for increased service levels, improved volunteer retention rates, improved customer service, and increased visibility in the community.
• Researches and develops new and innovative volunteer programs and services that are measurable, outcome-driven, and evidence-based.
• Works closely with volunteers and employees to identify performance expectations and associated behaviors of volunteers representing the Hospital to ensure solutions contribute to improved performance and optimal outcomes.
• Prepares a variety of management and activity reports to provide information, trends, and statistics regarding community and corporate volunteerism.

Outreach

• Develops and coordinates presentations for targeted corporations, organizations, groups, and interested individuals to increase community volunteer data base and awareness of the Hospital. Ensures presentations are professional, accurate, innovative, and educational.
• Works in conjunction with Communications, Foundation, Community Outreach, and other departments to prioritize the Hospital's participation in events and volunteer needs.

Benchmarking and Development

• Maintains professional and technical competency through constantly pursuing knowledge and self-improvement by remaining appraised of volunteer management, pediatric healthcare delivery trends, and volunteer trends.
• Plans and coordinates the community volunteer program, including the recruitment, retention, and recognition program.

Performs miscellaneous job related duties as requested.

Phoenix Children’s Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable

Position Qualifications

• Bachelors in American Humanics, Business, Communications or related field.

Experience

• Three or more years of experience supervising volunteers and working with community volunteer groups.

Experience

• Three or more years experience with MS Suite applications to include using presentation, formatting and spreadsheet functions.

Special Skills

• Two years experience in a pediatric healthcare setting.

Additional Requirements

• Certified Administrator of Volunteer Services.

Physical Requirements & Occupational Exposure/Risk Potential

• Physical Requirement - Hearing - Constantly
• Physical Requirement - Pushing/pulling - Occasionally
• Physical Requirement - Reaching - Occasionally
• Physical Requirement - Sitting - Constantly
• Physical Requirement - Standing - Constantly
• Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally
• Physical Requirement - Talking - Constantly
• Physical Requirement - Walking - Constantly
• Physical Requirement - Near Vision - Constantly
• Physical Requirement - Far Vision - Constantly
• Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly
• Physical Requirement - Lift up to 35 pounds without assistance - Occasionally
• Physical Requirement - Lift more than 35 pounds without assistance - Occasionally
• Occupational Exposure/Risk Potential - Inside office environment - Applicable
• Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable
• Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable