Volunteer Coordinator

Gentiva; Birmingham (AL); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match

Career Advancement Opportunities

National & Local Recognition Programs

Teammate Assistance Fund

Job summary

Gentiva is seeking a compassionate Volunteer Coordinator for a hospice care team in Birmingham, AL. You will recruit, train, supervise, and support volunteers, ensuring alignment with hospice regulations and community needs.

The role emphasizes strong communication, organizational skills, and the ability to build rapport with volunteers and staff while maintaining accurate records and contributing to quality improvement initiatives.

Qualifications

• CPR certification required.
• Valid driver’s license and reliable transportation.
• Deep understanding of hospice philosophy and patient needs.
• Ability to build rapport with volunteers, staff and partners.
• Strong organizational and record-keeping abilities.
• Excellent verbal and written communication skills.
• Proficiency in public speaking and group facilitation.
• Flexible, empathetic, and able to work independently or with a team.

Responsibilities

• Supervise all volunteer activity within the designated service area.
• Maintain compliance with Medicare Hospice Conditions of Participation and 5% volunteer requirement.
• Assess patient and family needs for volunteer services and coordinate placements.
• Recruit, train, and retain Administrative, Direct Care, Vigil, and Bereavement volunteers.
• Coordinate volunteer orientation and annual training requirements.
• Ensure health screening requirements are completed (TB tests, health questionnaires).
• Liaise between volunteers and staff to promote communication.
• Represent the volunteer program at interdisciplinary meetings and in the community.
• Maintain accurate volunteer records, visits, evaluations, and monthly stats.
• Participate in quality assessment and performance improvement activities.
• Support volunteers with ongoing communication and mentoring; backup as needed.
• Review and update volunteer policies and procedures.

Skills

CPR certification

Driver's license

Hospice philosophy

Rapport building

Organizational skills

Communication skills

Public speaking

Independent & collaborative

Record-keeping

Microsoft Office

Education

Bachelor’s degree preferred

4+ years related experience

Tools

Microsoft Office

Job description

Overview

Inspire Community. Support Patients. Coordinate with Heart.

We are seeking a compassionate and organized Volunteer Coordinator to join our hospice care team. In this vital role, you will recruit, train, supervise, and support volunteers who provide essential services to patients and families. As a key member of the interdisciplinary team, you will be the voice and advocate for volunteers while ensuring the program aligns with federal hospice regulations and community needs.

Key Responsibilities

• Supervise all volunteer activity within the designated service area.
• Maintain compliance with the Medicare Hospice Conditions of Participation 5% volunteer requirement.
• Assess patient and family needs for volunteer services and coordinate appropriate placements.
• Recruit, train, and retain Administrative, Direct Care, Vigil, and Bereavement volunteers.
• Facilitate volunteer orientation and annual training requirements.
• Ensure completion of health screening requirements (e.g., TB tests, health questionnaires).
• Serve as liaison between volunteers and staff to promote strong communication.
• Represent the volunteer program at interdisciplinary team meetings and in the community.
• Maintain accurate and up-to-date volunteer records, including visit documentation, evaluations, and monthly statistics.
• Participate in the hospice’s quality assessment and performance improvement activities.
• Support volunteers with regular communication and mentoring.Serve as a backup volunteer when needed.
• Assist with reviewing and updating volunteer policies and procedures.

About You

Qualifications – What You’ll Bring:

• CPR certification required
• Valid driver’s license, reliable transportation, and current auto insurance required
• Deep understanding of hospice philosophy and the emotional needs of terminally ill patients and their families
• Ability to build rapport with volunteers, staff, and community partners
• Strong organizational and record-keeping abilities
• Excellent verbal and written communication skills
• Proficiency in public speaking and group facilitation
• Flexible, empathetic, and capable of working independently and collaboratively
• Competent in Microsoft Office and other basic office equipment

Preferred Experience (Not Required):

• Bachelor’s degree preferred or at least four years of related experience
• Previous experience in healthcare, hospice, or volunteer administration

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Be the Heart Behind the Care.

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace