VoIP Network Lead - Enterprise Voice & Team Leadership

10 HOSP Ann & Robert H. Lurie Children's Hospital of Chicago; Chicago (IL); On-site; USD 110,000 - 182,000; Full time

Benefits offered by this job

Medical insurance

403(b) with 5% employer match

Tuition assistance

Paid PTO and holidays

Job summary

Ann & Robert H. Lurie Children’s Hospital of Chicago is seeking an IT Network (VoIP) Engineer Lead to design, implement, and support enterprise voice infrastructure across the campus.

This role will lead a team of technical resources and drive projects related to voice and related applications. The position requires a master level understanding of voice technologies, 5+ years in related design and support, and strong project management and mentoring capabilities within a healthcare provider

Qualifications

• Bachelor’s Degree in Information Systems/Computer Science or related field is required.
• Comprehensive knowledge of Avaya or other voice technologies related to voice infrastructure.
• 5+ years experience with design, implementation, and support of voice technologies in a complex enterprise network.
• 5+ years’ experience in operations and monitoring of telecommunication systems (PBX, VoIP, QoS, voicemail, etc.).
• 5+ years working with Windows/Microsoft, HP-UX, Solaris in enterprise environments.

Responsibilities

• Lead a multidisciplinary team delivering enterprise voice services and Call Center applications.
• Develops and manages complex projects related to voice and application technologies.
• Provides project and work task supervision including performance reviews.
• Mentor junior staff and collaborate with IM team members.
• Install and manage voice technologies and applications (SIP trunking, Call Center).
• Monitor performance of enterprise voice infrastructure and technologies.

Skills

VoIP

PBX

Voice technologies

Network design

Project management

Mentoring

Scripting

Windows server

Telecom systems

Certifications

Education

Bachelor's Degree in Information Systems/Computer Science or related field

Tools

Avaya/Cisco/Microsoft certifications

Job description

Ann & Robert H. Lurie Children’s Hospital of Chicago is seeking an IT Network (VoIP) Engineer Lead to design, implement, and support enterprise voice infrastructure across the campus.

This role will lead a team of technical resources and drive projects related to voice and related applications. The position requires a master level understanding of voice technologies, 5+ years in related design and support, and strong project management and mentoring capabilities within a healthcare provider