Voice Network Engineer III

Socket.dev; Englewood (OH); On-site; USD 108,000 - 149,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) with 150% match up to 6%

Job summary

SNC is seeking a Voice Network Engineer II to enhance enterprise network and voice systems, including IP telephony, SBCs, and VoIP. You will work with senior engineers on escalated issues and security processes, ensuring robust, scalable network services.

Responsibilities include configuring routers/switches, maintaining SLAs, documenting network diagrams, and participating in on-call rotation. A Bachelor’s degree and 5+ years of related experience are required, with DoD clearance eligibility a

Qualifications

• Bachelor’s degree in a related field
• 5+ years of experience in a related field
• In absence of degree, minimum 6 years of related experience
• Experience with voice systems (CUCM, MS Teams) and SIP trunking
• Understanding of TCP/IP, DNS, DHCP
• Proficiency with switching equipment and wireless/VPN implementations

Responsibilities

• Monitor, maintain, and support enterprise network infrastructure including LAN/WAN/WLAN/SD-WAN and data center networking
• Provide advanced support for voice systems: IP telephony, call routing, SBC administration, VoIP troubleshooting
• Configure and maintain routers, switches, firewalls, load balancers
• Troubleshoot complex network and voice issues; perform root-cause analysis
• Participate in on-call rotation and respond to escalated incidents
• Work with carriers, vendors, and internal teams to resolve service issues and upgrades
• Assist in network/voice projects: deployments, migrations, modernization
• Ensure security standards, change-control procedures
• Maintain network diagrams, configurations, support procedures
• Recommend improvements for performance, scalability, reliability

Skills

Voice systems

SIP trunking

CUCM

MS Teams

VoIP QoS

TCP/IP networking

LAN/WAN/WLAN

Security best practices

Change-control processes

Network troubleshooting

Education

Bachelor’s degree

6+ years related experience (no degree)

Tools

CUCM

MS Teams

SIP trunking

SBC administration

Firewall basics

SD-WAN

Job description

Do you have an eye for detail and a passion for developing innovation solutions? Join our team! As a Voice Network Engineer II, you will enhance your expertise in managing and troubleshooting complex network systems. Your role will involve greater responsibility for implementing network solutions, handling escalated issues, and ensuring robust security protocols. You will work closely with senior engineers and other stakeholders to support the organization's networking needs.As SNC's corporate team, we provide the company and its business areas with strategic direction and business support spanning executive management, finance and accounting, operations, human resources, legal, IT, information security, facilities, marketing, and communications.

Responsibilities

• Monitor, maintain, and support enterprise network infrastructure, including LAN, WAN, WLAN, SD-WAN, and data center networking.
• Provide advanced support for voice systems, including IP telephony, call routing, SBC administration, and VoIP troubleshooting.
• Configure and maintain routers, switches, firewalls, load balancers, and related technologies
• Troubleshoot complex network and voice issues; perform root-cause analysis and implement long-term fixes.
• Participate in on-call rotation and respond to escalated incidents.
• Work with carriers, vendors, and internal teams to resolve service issues and manage upgrades.
• Assist in network and voice infrastructure projects, including new deployments, migrations, and system modernization.
• Ensure compliance with security standards, best practices, and change-control procedures.
• Maintain accurate documentation of network diagrams, configurations, and support procedures.
• Recommend improvements to performance, scalability, and reliability of network/voice services.

Qualifications You Must Have

• Bachelor’s degree in a related field.
• 5+ years of experience in a related field.
• Relevant experience can be considered as a substitute for the required educational qualifications. In the absence of a degree, a minimum of 6 years of related experience is required.
• Higher level relevant degree may substitute for experience.
• Practical experience with voice systems such as:
  - Cisco Unified Communications Manager (CUCM) and MS Teams
  - SIP trunking and Session Border Controllers
  - VoIP QoS, RTP/RTCP, call flow analysis
• A deep understanding of network protocols and services [e.g., Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP)].
• Proficiency with networking switching equipment and systems.
• Proficiency with wireless and VPN implementations.
• Familiarity with AI in troubleshooting network issues.
• Strong experience with networking equipment.
• Experience supporting a corporate network, maintaining Service Level Agreements (SLAs), providing support to corporate IT departments.
• Basic understanding of firewall principles and maintenance.

Qualifications We Prefer

• CCNA, CCNP, or equivalent certification.
• Experience with cloud voice solutions (Teams Phone, Webex, etc.).
• Knowledge of SD-WAN technologies.
• Experience with network automation or scripting (Python, Ansible).
• Experience in high-availability or multi-site environments.

Essential Functions

• Must be able to lift 25 lbs regularly.
• Work primarily at a computer for extended periods.
• Frequent use of hand/finger dexterity for computer work.
• Occasional travel may be required.

This posting will be open for application for a minimum of 5 days and may be extended based on business needs.

Estimated Starting Salary Range: $108,496.89 - $149,183.22. Compensation varies depending on a wide array of factors, such as candidates' key skills, relevant work experience, and education/training/certifications. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled.

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

IMPORTANT NOTICE

This position requires the ability to obtain and maintain a Secret U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-U.S. citizens may not be eligible to obtain a security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance eligibility process for industry applicants. Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations and illegal drug use.

Learn more about the background check process for Security Clearances.

SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We're known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation's most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team!

SNC is an Equal Opportunity Employer committed to an environment free of discrimination.Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.