Voice AI Quality Analyst

Innodata Inc.; Hydaburg (AK); On-site; USD 28,000 - 34,000; Full time

Job summary

Innodata invites applicants for a Voice Specialist role to evaluate AI model performance through real-time, voice-based conversations. You will interact with two AI models, comparing responses, and producing structured evaluations across five criteria.

The position emphasizes fairness, consistency, and rigorous documentation of observations. The role requires comfortable roleplaying, excellent listening, and strong written communication to clearly explain evaluation outcomes.

Qualifications

• Bachelor's Degree.
• Strong attention to detail and ability to notice subtle differences in conversational quality.
• Excellent listening and comprehension skills.
• Strong written communication skills, particularly the ability to explain observations clearly and objectively.
• Ability to follow detailed evaluation guidelines consistently.
• Comfort speaking naturally and roleplaying different conversational scenarios.
• Ability to compare two interactions fairly without allowing personal preferences to influence the evaluation.
• Strong critical-thinking and analytical skills.
• Reliability and consistency when completing structured evaluation tasks.
• Familiarity with AI assistants, voice-based AI, or conversational systems.

Responsibilities

• Review an assigned scenario and roleplay a natural conversation with two different AI models.
• Conduct comparable conversations with Model A and Model B, keeping the scenario, conversational approach, and overall interaction as consistent as possible.
• Maintain approximately the same number of conversational turns with each model to support a fair comparison.
• Record your voice during each interaction and pay close attention to the quality and behavior of the model's responses.
• Evaluate each model across five defined evaluation dimensions.
• Identify and categorize relevant error clusters that may occur in the audio or conversation.
• Compare the performance of Model A and Model B based on the evaluation criteria and your observations.
• Select the model that demonstrated the stronger overall performance according to the defined evaluation framework.
• Write a detailed rationale explaining your final preference, referencing specific examples and observations from both conversations.
• Apply evaluation guidelines consistently across different scenarios and model interactions

Skills

Attention to detail

Listening skills

Analytical thinking

Written communication

Voice AI familiarity

Education

Bachelor's Degree

Job description

Innodata invites applicants for a Voice Specialist role to evaluate AI model performance through real-time, voice-based conversations. You will interact with two AI models, comparing responses, and producing structured evaluations across five criteria.

The position emphasizes fairness, consistency, and rigorous documentation of observations. The role requires comfortable roleplaying, excellent listening, and strong written communication to clearly explain evaluation outcomes.