Vocational Rehabilitation Case Coordinator

HCCSTL; Elgin (IL); On-site; USD 46,000 - 61,000; Full time

Benefits offered by this job

Pension program

Paid time off

Flexible work schedules

Job summary

The Division of Rehabilitation Services in Illinois seeks a Vocational Rehabilitation Case Coordinator to manage customers' case records, coordinate services, and support field staff in delivering vocational rehabilitation programs in the Elgin area.

This union position requires strong clerical skills, attention to detail, and ability to communicate with counselors, participants, and agencies. Travel for training may be required; a resume is optional.

Qualifications

• Requires knowledge, skill, and mental development equivalent to the completion of four (4) years of high school.
• Requires two (2) years of clerical related experience demonstrating working-level proficiency and accuracy in keyboarding.

Responsibilities

• Serves as a Vocational Rehabilitation Case Coordinator and coordinates customer case records and documents.
• Meets with counselors to review case management activities and problems encountered.
• Assists applicants, participants, families with understanding program rules, eligibility criteria, and related aspects.
• Triages and prioritizes mail, email, phone calls, voicemail, and drop-in customers.
• Interacts with field office staff and customers in person, phone, and email to facilitate services.
• Performs other duties within the scope of duties enumerated above as required.

Skills

Clerical experience

Education

High school diploma or equivalent

Job description

Vocational Rehabilitation Case Coordinator

Job Requisition ID: 58270
Opening Date: 09/23/2026
Closing Date: 10/06/2026
Agency: IllinoisDepartment of Human Services
Salary: Anticipated Salary: $4,144-$5,429/month ($49,728-$65,148/year)
Category: Full Time
Number of Vacancies: 1
Work Hours: Mon-Fri, 8:30am-5pm, 1 hour unpaid lunch.
Headquarter Location: 452 N Mclean Blvd, Elgin, Illinois, 60123

Division of Rehabilitation Services

Bureau of Customer and Community Field Services

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home. No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Division of Rehabilitation Services (DRS) is the state’s lead division serving people with disabilities committed to diversity, equity, inclusion, accessibility, and racial justice. The mission of the Division is to assist individuals with disabilities in achieving their goals of employment, education, and independent living. This position coordinates customer case records and documents in a field office pertaining to the service delivery activities to customers in the Bureau of Customer and Community Field Services/Vocational Rehabilitation Program. This position performs keyboarding and other routine clerical tasks and activities essential to securing and maintaining sensitive case files, records and documentation (both electronic and hardcopy), and facilitating the purchase and delivery of services, in accordance with federal, state and agency rules, regulations, policies and procedures, and current operating practices; works with the agency’s case management system, monitors customer case status and prepares annotated reports for counselor; and interacts with field office staff and internal and external customers in person, phone and/or email. The Division of Rehabilitation Services is seeking to hire a self-motivated and detail-oriented individual with strong communication skills.

Essential Functions

• Serves as a Vocational Rehabilitation Case Coordinator.
• Meets with counselor(s) routinely to review case management activities and problems encountered.
• Assists applicants, program participants, family members/guardians/care givers, vendors and referring agencies with understanding program rules, policies, eligibility criteria and various other aspects of the vocational rehabilitation program.
• Triages and prioritizes incoming mail, email, phone calls, voicemail, and drop-in customers.
• Meets with Vocational Rehabilitation Program staff within the office and/or office supervisor to plan and/or discuss general casework activities.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to the completion of four (4) years of high school.
• Requires two (2) years of clerical related experience that demonstrates incorporation of working-level proficiency and accuracy in performing keyboarding functions.

Conditions of Employment

Requires ability to travel for training.

*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

About the Agency:

The Illinois Department of Human Services serves families in need all across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• A Pension Program
  Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
  10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
  * Personal, Sick, & Vacation rates modified for 12-hour Work Schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx