VMWare Engineer

TechDigital Group; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled VMWare expert to join their dynamic team. In this role, you will leverage over 6 years of experience in VMWare to support and guide frontline engineers while interacting with Fortune 500 clients. Your expertise will be crucial in creating training syllabi and ensuring effective troubleshooting processes are in place. Collaborating closely with internal technical teams, you will play a vital role in enhancing customer satisfaction and driving improvements in AVS solutions. If you are passionate about technology and customer success, this opportunity is perfect for you.

Qualifications

• 6+ years of experience in VMWare with customer interaction.
• VMWare Certified and knowledge in Azure NetApp files storage.

Responsibilities

• Train and mentor frontline support engineers in troubleshooting.
• Guide Fortune 500 customer interactions and facilitate VMware Tier3 engagement.

Skills

VMWare

Customer Interaction

Troubleshooting

Mentoring

Nutanix

Azure NetApp Files Storage

Education

VMWare Certification (6.x or higher)

Nutanix Certification

Job description

Job Description:

This team will support VMWare, Nutanix, AVS (Azure VMWare Solutions) and NetApp related requests.

Qualifications:

1. 6+ Years of experience in VMWare.
2. Must have a VMWare Certified (6.x or higher).
3. Candidate must have VMWare work experience in implementation and customer interaction.
4. At least 1 year or more experience on Nutanix.
5. Nutanix certification will be an added advantage but is not mandatory.
6. Should have knowledge on Azure NetApp files storage.

Responsibilities:

1. Will be training, mentoring & guiding CSS frontline support engineers in triaging, scoping, troubleshooting tickets.
2. Will create AVS training syllabus by core areas like HCX, NSX, Day 0 provisioning, etc.
3. Will guide and handle Fortune 500 customer interactions.
4. Will facilitate VMware Tier 3 engagement and ensure the right amount of troubleshooting is conducted at Tier 1 level before engaging VMware external Support.
5. Will closely collaborate with Internal technical teams to troubleshoot customer cases.
6. Able to answer 'How do I' tickets at Tier 1 level.
7. Will provide constant feedback to AVS Engineering on improvements and automations.