VMware Cloud Foundation (VCF) L3 Operations Engineer

Raas Infotek LTD; United States; Remote; CAD 90,000 - 130,000; Full time

Job summary

Raas Infotek LTD seeks a VMware Cloud Foundation (VCF) L3 Operations Engineer to lead complex incident resolution and platform optimization from a remote location in Canada, focusing on automation with PowerCLI, Python, and Terraform.

You will partner with architects to design scalable deployments, implement NSX-T security controls, and mentor L1/L2 staff while ensuring compliant, reliable infrastructure operations.

Qualifications

• 7+ years in IT infrastructure with a strong focus on VMware virtualization.
• 3–5 years hands-on with VMware Cloud Foundation (VCF) in a large enterprise environment.
• Expert-level knowledge of the VCF stack: vSphere, vSAN, NSX-T, and SDDC Manager.
• Automation and scripting mastery with PowerCLI and Python; IaC tools like Terraform or Ansible preferred.
• Deep networking knowledge (L2/L3, BGP, OSPF) for SDDC environments.
• VCAP/VCDX preferred; VCP DCV/NV required as minimum.
• ITIL Foundation or similar certifications are a plus.

Responsibilities

• Serve as final escalation for critical VCF incidents and problems, incl. performance, networking, and storage issues.
• Perform root cause analysis and implement long-term remediation.
• Monitor and optimize VCF with vRealize Operations, conduct health checks and tuning.
• Manage lifecycle: patching, upgrades, and component replacements via SDDC Manager.
• Collaborate with architecture/engineering to improve deployments and expansions.
• Drive automation and reduce manual tasks with scripts/workflows.

Skills

VMware virtualization

VCF

PowerCLI

Python

Terraform

Ansible

NSX-T

vSphere

vSAN

Automation

Networking

Monitoring

SLA/RCAs

Tools

PowerCLI

Python

Terraform

Ansible

vRealize Operations

Aria Logs

Splunk

Job description

Position: VMware Cloud Foundation (VCF) L3 Operations Engineer

Location: Remote

Contract

Job Description:

Key Responsibilities:

• Advanced Troubleshooting and Incident Response:
  • Serve as the final escalation point for all critical and complex VCF incidents and problems, including performance bottlenecks, networking failures, and storage integrity issues.
  • Perform in-depth root cause analysis (RCA) for major incidents and outages, developing and implementing long-term solutions to prevent recurrence.
  • Diagnose and resolve complex issues related to vSAN performance, vSphere resource contention, and NSX-T logical routing and firewall misconfigurations.
• Platform Health and Optimization:
  • Proactively monitor the VCF environment using advanced analytics tools like vRealize Operations (Aria Operations) to identify potential issues before they impact services.
  • Conduct regular health checks and performance tuning of the VCF infrastructure, including optimizing host configurations, vSAN policies, and NSX-T rules.
  • Manage and execute the full lifecycle of the VCF environment, including advanced patching, upgrades, and component replacements using SDDC Manager.
• Architectural and Strategic Input:
  • Collaborate with architecture and engineering teams to provide operational feedback and contribute to the design of new VCF deployments and expansions.
  • Assess and recommend new technologies, tools, and processes to enhance the efficiency, reliability, and security of the VCF platform.
  • Drive automation initiatives by developing complex scripts and workflows using PowerCLI, Python, and IaC tools like Terraform to eliminate manual tasks and reduce human error.
• Security and Compliance:
  • Architect and implement security policies and controls within NSX-T to ensure micro-segmentation, compliance, and threat prevention.
  • Participate in security audits and vulnerability management, implementing remediation strategies for identified risks.
  • Ensure all VCF operations adhere to regulatory and corporate compliance standards.
• Mentorship and Knowledge Transfer:
  • Act as a mentor and technical leader for L1 and L2 support engineers, providing guidance on best practices and complex problem-solving.
  • Create and maintain detailed technical documentation, knowledge base articles, and runbooks for common and complex operational procedures.
  • Lead knowledge transfer sessions and training for team members to upskill the entire operations team.

Required Qualifications:

• Minimum of 7+ years of progressive experience in IT infrastructure, with a strong focus on VMware virtualization.
• At least 3-5 years of dedicated hands-on experience with VMware Cloud Foundation (VCF) in a large-scale, enterprise environment.
• Proven experience in an L3 or expert-level support role, with a track record of resolving complex, production-impacting issues.
• Technical Skills:
  • Expert-level knowledge of the entire VCF stack: vSphere, vSAN, NSX-T, and SDDC Manager.
  • Mastery of automation and scripting using PowerCLI and Python. Experience with configuration management and IaC tools like Terraform or Ansible is highly
  • Deep understanding of core networking concepts (L2/L3, BGP, OSPF) and security principles as they apply to a software-defined data center.
  • Proficiency with enterprise-level monitoring and log analysis tools such as Aria Operations, Aria Logs, and Splunk.
  • Experience with disaster recovery, business continuity planning, and backup solutions (e.g., Veeam, Zerto).
  • VMware Certified Advanced Professional (VCAP) or VMware Certified Design Expert (VCDX) is highly preferred.
  • VMware Certified Professional (VCP) in Data Center Virtualization (DCV) and Network Virtualization (NV) are considered minimum requirements.
  • ITIL Foundation or other service management certifications are a plus.