VMI Services Representative (Inventory)

Werner Electric Supply Company; Madison (WI); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with company 8%

Paid holidays, vacation, personal, and

Sick days

Tuition Reimbursement

Job summary

Werner Electric Supply Company is seeking an Inventory Services Representative to serve as the vendor partner for customers by managing their onsite inventory and ensuring accurate supply levels.

In this role, you will follow a designated route for assigned territory, update contact and inventory records, respond to inquiries, and collaborate with customers during quarterly business reviews while maintaining ERP order entry and backorder management.

Qualifications

• High School Degree required.
• Valid driver's license.
• 1–3 years of customer service experience.
• Experience communicating with customers via email, phone and in person.
• Basic proficiency in Microsoft Excel and Outlook.
• Basic arithmetic skills (addition, subtraction, multiplication, division).

Responsibilities

• Provide onsite inventory services for assigned customers following designated route.
• Maintain and update customer contact information in the Inventory Service's route guide.
• Maintain and update customers' vendor managed inventory lists, product life cycle, minimum/maximum order quantities, and locations.
• Respond to customer inquiries and service requests in a timely manner.
• Replenish customers' inventory levels based off set minimum & maximum inventory levels.
• Monitor inventory consumption levels, consult with customer, and adjust reorder points as appropriate.
• Maintain cleanliness and organization of managed onsite inventory areas.
• Complete order entry and manage customer backorders in our ERP software.
• Participate in customer quarterly business reviews.

Skills

Customer service

Communication

Arithmetic

Education

High School Degree

Tools

Microsoft Excel

Outlook

Job description

Be Yourself. Build Your Career. Be Exceptional Together.

At Werner, we're more than an electrical distributor - we're a community that empowers people to grow, innovate, and truly make a difference. Our culture celebrates individuality, encourages creativity, and values each person's voice; creating a space where you can be yourself, connect with others, and build a meaningful career. We believe in balance and flexibility, so you can thrive both professionally and personally. Together, we can make an impact and build something exceptional for our customers, families, communities, and each other.

Summary:

The Inventory Services Representative serves as a vendor partner to customers by managing the customers' onsite inventory.

Compensation:

$25-30/hr

Note: This position will require the ability to drive a company van for daily inventory checking/monitoring

Required Qualifications

• High School Degree is required.
• Maintain a valid driver's license.
• 1-3 years of customer service experience.
• Previous experience communicating to customers via email, phone and in person.
• Basic proficiency in Microsoft Excel and Outlook.
• Basic arithmetic, subtraction, multiplication, and division skills are required.

Essential Duties and Responsibilities

• Provide onsite inventory services for assigned customers following designated route for assigned territory.
• Maintain and update customer contact information in the Inventory Service's route guide.
• Maintain and update customers' vendor managed inventory lists, product life cycle, minimum/maximum order quantities, and locations.
• Respond to customer inquiries and service requests in a timely manner.
• Replenish customers' inventory levels based off set minimum & maximum inventory levels.
• Monitor inventory consumption levels, consult with customer, and adjust reorder points as appropriate.
• Maintain cleanliness and organization of managed onsite inventory areas.
• Complete order entry and manage customer backorders in our enterprise resource planning (ERP) software.
• Participate in customer quarterly business reviews.

Company Overview

Founded in 1948, Werner has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 12 branch locations in Wisconsin and Upper-Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately held company with over 450 employees who uphold a family culture built around exceptional customer service. As a recent New North Workplace Excellence Award winner, we're dedicated to the continuous improvement of our people, products, and services to ensure the long-term success of our employees and customers.

Employee Benefits

• Medical, Dental, and Vision Insurance
• Short & Long-Term Disability Insurance
• Life and AD&D Insurance
• 401(k) Retirement Plan with company match
• Paid holidays, vacation, personal, and sick days
• Pet Insurance
• Identity Theft Protection
• Accident Insurance & Critical Illness Coverage
• Tuition Reimbursement
• Annual bonuses and merit increases based on performance
• Employee Assistance Program (EAP)
• Wellness Programs
• Employee Resource Groups (ERG)
• Career Development & Leadership Training
• Paid Parental Leave

Werner Electric Supply is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. Please review the Know Your Rights notice from the Department of Labor.