VLT Slot Attendant

Silver-Reef-Casino-Resort; Ferndale (WA); On-site; USD 40,000 - 65,000; Full time

Job summary

Silver Reef Casino Resort in Ferndale, WA, seeks a Slot Attendant to accurately correct minor machine malfunctions, process fills and jackpots while enhancing the guests’ gaming experience on the casino floor. You will promote a pleasant work environment, maintain compliance with gaming rules, perform maintenance tasks, and collaborate with managers and coworkers as part of a team.

Strong customer service and math skills are essential.

Qualifications

• Understanding of Silver Reef Gaming Commission rules for slot operations.
• Ability to follow departmental and company policies and procedures.
• Strong customer service skills and ability to work with guests.

Responsibilities

• Maintain knowledge of casino policies and equipment.
• Monitor and ensure compliance with gaming controls.
• Assist guests with jackpots and ticket processing.
• Operate two-way radio and CDS system for transactions.
• Print and process fill tickets and jackpots with signatures.
• Maintain cleanliness and organization of work areas.

Skills

Slot operations knowledge

Customer service

Math skills

Teamwork

Attention to detail

Tools

Two-way radio

CDS Systems Interface

Windows 2000/NT

Job description

• Location 4876 HAXTON WAY,FERNDALE, WA, 98248-9130,United States
• Job Category VLTSlots
• Employee Type Non-Exempt
• Manage Others No

Contact information

• Name Human Resources
• Phone [phone] ext 4185
• Email [e-mail]

Description

Summary:

Accurately and efficiently correct minor machine malfunctions, process fills and jackpots and enhance the guests’ gaming experience to maximize slot handle. Promote a work environment that is pleasant and desirable.

Qualifications:

• Must have thorough understanding of the Silver Reef Gaming Commission pertaining to slot operations.
• The ability to understand and comply with all departmental and company rules and regulations, policies and procedures.
• Ability to maintain effective working relationships with staff.
• Ability to perform basic math.
• Carry pouch with cash for quick and easy payment of jackpot winners as necessary.
• Ability to handle a significant number of guests with outstanding customer service.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize tasks.
• Follow directions thoroughly.
• Work cohesively with managers, supervisors and co-workers as part of a team.
• Work independently with little to no supervision.
• Ability to operate a two-way radio.
• Computer experience in Windows 2000, Windows NT to CDS Systems Interface.
• Must be able to obtain and maintain a Silver Reef Casino Gaming License.
• Ability to perform assigned duties while still being able to listen and respond to radio communications.

Licensing Requirements:

• Class III Gaming License

Essential Job Functions:

• Maintain complete knowledge of and comply with departmental policies and procedures.
• Maintain complete knowledge of correct maintenance and use of casino equipment including; Two-way radio with earpiece and microphone, 10-key adding machine, and jackpot/fill ticket printer.
• Maintain compliance of all aspects of the Silver Reef Casino internal controls.
• Monitor and maintain compliance with all aspects of the Silver Reef Casino Gaming Commission.
• Maintain clear an open communications with guests and managers/supervisors.
• Evaluate operating procedures, recommend changes and implement-approved changes.
• Be knowledgeable with all aspects of the Silver Reef Casino Players’ Club Card and encourage guest participation.
• Monitor and maintain cleanliness and organization of assigned work areas.
• Perform job functions of additional positions as necessary.
• Report to work as scheduled and follow the break schedule as posted/notified.
• Respond to and open tilted slot machines to determine if maintenance or a fill is required.
• Complete minor maintenance on slot machines.
• Complete maintenance write-up for slot machines that require a slot technician.
• Complete the Attendant Card every time a slot machine is opened.
• Print fill tickets and process with appropriate signatures.
• Fill machines as required.
• Respond to slot machines with jackpots and determine if the jackpot is valid.
• Calculate jackpots amounts for jackpots not registering on the CDS system.
• Process jackpot and fill tickets manually when the CDS system is not functioning.
• Print jackpot tickets and process with appropriate signatures.
• Obtain customer identification and complete appropriate and relevant tax forms to include:w2G, 1042, 1001 and W9.
• Adhere to Title 31 reporting requirements and make the necessary postings.
• Circulate throughout assigned area, keeping conversations with co-workers and other team members to a minimum.
• Maintain positive guest relations at all times.
• Maintain confidentiality of pertinent casino data and guests.
• Be knowledgeable about the Silver Reef Casino’s services, features, attractions, promotions and special events to respond accurately to guest/team member’ inquiries.
• Be familiar with the CDS slot system.
• Notify your supervisor if you need assistance, require additional help or observe suspicious activity.
• Be completely knowledgeable about the basic functions of slot machines.
• Count down and secure change banks when required.

Physical/Mental Requirements:

• Must possess the ability to access all areas of the property with some instances in a rapid manner.
• Must be able to speak and write fluently in the English language.
• Requires the ability to maintain physical stamina and proper mental attitude to work under pressure when dealing with difficult situations and meeting deadlines.
• Must be able to stand for prolonged periods and to frequently bend, reach and kneel.
• Maintain a professional, well-groomed appearance, adhering to the Silver Reef Casino appearance standards.
• Requires use of a two-way radio including earpiece and microphone.
• Requires manual dexterity to use a personal computer and other office equipment.
• Ability to lift multiple fills, coin bags, cans of coins and carry them to various locations throughout the casino. Approximate: Up to 100 pounds.
• Must be able to manually open and close a slot machine door with multiple latches that turn as the door is lifted to open Regular, predictable attendance required.
• Must have the manual dexterity to handle small hand tools.

Working conditions:

• Work is performed on the casino floor in areas that may be unusually hot, cold noisy, smoky and/or poorly lighted.

Requirements

Qualifications:

• Must have thorough understanding of the Silver Reef Gaming Commission pertaining to slot operations.
• The ability to understand and comply with all departmental and company rules and regulations, policies and procedures.
• Ability to maintain effective working relationships with staff.
• Ability to perform basic math.
• Carry pouch with cash for quick and easy payment of jackpot winners as necessary.
• Ability to handle a significant number of guests with outstanding customer service.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize tasks.
• Follow directions thoroughly.
• Work cohesively with managers, supervisors and co-workers as part of a team.
• Work independently with little to no supervision.
• Ability to operate a two-way radio.
• Computer experience in Windows 2000, Windows NT to CDS Systems Interface.
• Must be able to obtain and maintain a Silver Reef Casino Gaming License.
• Ability to perform assigned duties while still being able to listen and respond to radio communications.