VITA Tax Systems & Scheduling Specialist

Goodwill Industries of the Southern Rivers; Columbus (GA); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Bi-weekly stipend

Free medical insurance

Educational scholarship $7,000

Job summary

Goodwill Industries of The Southern Rivers in Columbus, GA seeks an AmeriCorps Vista Vita Tax Assistant to support capacity-building behind the scenes. You will research workforce needs, organize learning assets, create standardized curriculum tools, and develop evaluation and sustainability systems.

You will not provide routine instruction or client assistance. Responsibilities include mapping scheduling workflows, configuring platforms, creating guides, and analyzing service data during tax

Qualifications

• Be at least 18 years old and meet AmeriCorps citizenship or lawful permanent resident requirements.
• Successfully complete all required AmeriCorps screening and National Service Criminal History Check requirements.

Responsibilities

• Assess current and prior VITA volunteer, scheduling, outreach, partnership, training, communication, and recognition systems.
• Map end-to-end workflows for in-person, virtual, telephone-assisted, and drop-off appointments, including scheduling, rescheduling, cancellation, no-shows, completion, and follow-up.
• Help configure and test the selected scheduling platform, including appointment types, settings, permissions, communication templates, data definitions, reporting needs, and exception procedures.
• Develop user guides, test scenarios, checklists, staff and volunteer training materials, issue logs, and implementation procedures.
• Analyze aggregate scheduling use, appointment capacity, cancellations, no-shows, and feedback during tax season; recommend and document improvements.
• Create an annual scheduling-system implementation, tax-season support, closeout, and ownership-transfer guide.

Skills

Teamwork and Communication Skills

Job description

Goodwill Industries of The Southern Rivers in Columbus, GA seeks an AmeriCorps Vista Vita Tax Assistant to support capacity-building behind the scenes. You will research workforce needs, organize learning assets, create standardized curriculum tools, and develop evaluation and sustainability systems.

You will not provide routine instruction or client assistance. Responsibilities include mapping scheduling workflows, configuring platforms, creating guides, and analyzing service data during tax