VITA Site Coordinator

Breathe Project; Pittsburgh (Allegheny County); On-site; USD 18,000 - 32,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement plans

Generous vacation and sick time

Job summary

PCSI in Pittsburgh (Oakland) is seeking a VITA Site Coordinator to manage the full tax site, set up the new site, and establish reporting channels with FTP oversight. You will recruit and schedule volunteers, review returns for quality, and participate in paid trainings to become a certified tax preparer and site coordinator before January 2027.

The pre-season involves 10–15 hours/week, with in-person shifts during the tax season (Mon and Thu 2pm–8pm).

Qualifications

• High school diploma or equivalent required.
• Associate’s or Bachelor's in business, accounting, finance, social services, or related field preferred.
• Computer fluency including Microsoft Office and tax software proficiency.

Responsibilities

• Establish strong reporting and compliance with IRS and FTP guidelines.
• Recruit and retain volunteers to staff the PCSI tax site January–April.
• Quality-check returns prepared by volunteers and oversee reviewers as available.
• Attend trainings to become certified tax preparer and site coordinator before end of 2026.
• Coordinate start-up activities and ensure workspaces/computers are ready.

Skills

Attention to detail

Verbal communication

Customer service

Volunteer supervision

Ability to work independently

Education

High school diploma or equivalent

Associate’s or Bachelor’s in business, accounting, finance, social services

Tools

Microsoft Office

Tax preparation software

Job description

POSITION SUMMARY:

The VITA Site Coordinator manages the full tax site at PCSI in Pittsburgh (Oakland). The Coordinator will be in charge of setting up the new tax site, working with Free Tax Prep (FTP) Coalition oversight to establish regular reporting channels, recruiting and scheduling volunteers, and quality reviewing returns prepared by volunteers.

This role requires training and certification as a Site Coordinator (paid training provided). The role starts in September 2026 with Site Coordinator training and site preparation leading up to tax preparation which begins in January and runs through April 15th.

The pre-season hourly commitment is expected to be 10-15 hours per week, on a generally flexible schedule between working hours (M-F, 9am to 5pm).

This role requires a minimum of 2 afternoons and evenings per week during the tax preparation season, currently planned to be Mondays and Thursdays, with tax services provided from 2pm to 8pm both days. Other administrative hours are flexible and can be established through discussion with PCSI leadership. This position is in-person and not eligible for remote work.

RESPONSIBILITIES:

• Establish strong reporting and compliance to meet IRS and FTP guidelines


• Recruit and retain 20 volunteers to fully staff the PCSI tax site from January-April, 2027, including 12 preparers, and up to 4 reviewers and 4 greeters.


• Display high levels of integrity in accurately preparing and submitting tax returns


• Attending paid trainings to become a certified tax preparer and site coordinator before the end of 2026


• Ensure all taxpayers have required documentation and fit within the scope of available preparer certifications


• Assist taxpayers with gathering paperwork and providing missing documentation to ensure complete and accurate returns


• Quality-check all returns prepared by volunteer preparers, or oversight of volunteer quality reviewers if available


• Ensure tax returns are electronically transmitted to the IRS and resolve any transmission issues and rejected returns


• Schedule volunteers to ensure coverage for all shifts


• Answer preparer and taxpayer questions throughout a volunteer shift


• Handle customer concerns professionally, always treating taxpayers respectfully


• Coordinate start-up activities, including ensuring workspaces and computers are configured and working properly


• Treat all taxpayers, volunteers, and coworkers from a diverse set of backgrounds with dignity and respect

QUALIFICATIONS:

• High school diploma or equivalent required


• Associate’s or Bachelor’s in business, accounting, finance, social services, or related field preferred


• Computer fluency including ability to easily navigate websites, typing, use of Microsoft Office, and ability to learn tax preparation software, all independently


• Familiarity with IRS tax forms including Form 1040


• Familiarity with PA and local tax forms


• Must complete all trainings provided and pass IRS certifications to become a Site Coordinator before January 2027


• Excellent written and verbal communication skills, customer service experience preferred


• Strong attention to detail; ability to review numbers and data for 12 hours/week


• History of working with and supervising volunteers or employees strongly preferred


• Able to work independently and oversee program operations

ADDITIONAL REQUIREMENTS

• Must be able to attend offsite trainings and meetings at United Way of SWPA


• Must have reliable transportation to PCSI in Oakland


• Ability to work at a computer for extended periods of time


• Ability to lift up to 25 pounds occasionally


• Must pass PA Act 33/34 and FBI background clearances

PCSI offers a comprehensive benefits package that includes healthcare coverage, retirement plans, generous vacation and sick time, and abundant opportunities for on-the-job training and professional development.