Visual Merchandising Associate, Full-Time - Soho

Reformation; New York (NY); On-site; USD 22,041 - 34,440; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Commuter benefits

Paid time off

Retirement planning

Fertility support Carrot

Clothing discount

Job summary

Reformation in New York City is looking for a Visual Merchandising Associate to maintain high visual standards and bring the brand to life in-store. You will execute weekly Go Lives, manage stockroom props, and analyze Looker data to drive shop performance, while keeping the customer experience front and center.

The role requires flexibility and a collaborative mindset. The position is full-time in Soho with a 35+ hour weekly schedule, including Fridays and weekends, and offers competitive

Qualifications

• Passionate about the Reformation brand.
• Minimum 6 months working at Reformation.
• Strong organizational and time management skills.
• Proven team player with leadership skills.
• Strong interpersonal skills and professional maturity.
• 1+ years relevant experience in a fast paced, creative service environment.
• Familiarity with desktop, mobile, tablet and digital technologies.
• Experience with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced setting.
• Self-motivated and driven.

Responsibilities

• Ensure accurate product presentation following VM guidelines.
• Complete Go Lives weekly in an organized and timely manner.
• Ensure VM equipment and props are in good condition and stored properly.
• Oversee VM recovery: swap low lines, move slow sellers, replenish notches.
• Facilitate efficient shipment processing to maximize sales.
• Prioritize customer service while completing tasks.
• Maintain cleanliness and organization of sales floor, fitting rooms and windows.
• Share feedback with VM Manager weekly.
• Contribute to positive team morale by living our values.
• Weekly walkthrough with Store Manager using CX tools.
• Plan placement of new arrivals using RAV and Inbound Shipment Report.

Skills

Brand passion

Retail experience

Time management

Leadership

Interpersonal skills

Motivation

Company values

Professional conduct

Self-motivation

Fast-paced

Tools

Looker

Job description

Visual Merchandising Associate, Full-Time - Soho

New York City

Who We Are:

Being naked is the #1 most sustainable option. We're #2.

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

Work Location/ Schedule:

• Available to work a minimum of 35 hours per week
• Available to work a minimum of 5 days per week, Fridays and weekends included.
• Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)

The Role:

The Visual Merchandising Associate is responsible for maintaining the highest visual merchandising standards within their store by following Reformation’s VM guidelines. This role plays a critical part in bringing our brand vision to life through compelling in-store visual merchandising. You will be responsible for supporting the execution of visual merchandising strategies that drive traffic, maximize sales, and enhance the customer experience.

What you’ll do:

• Ensure accurate and impactful product presentation including dressing room outfits, mannequin dressing and foldings following all corporate visual guidelines and weekly directives.
• Complete Go Lives weekly in an organized and timely manner following Visual Merchandising guidelines.
• Ensure all VM equipment and props are in good condition and located in one central location in the stockroom.
• Oversee VM recovery efforts, including swapping out low lines, moving slow sellers to hot spots, removing duplicates, and replenishing empty notches during the day.
• Facilitate an efficient shipment processing system in which product is placed promptly in order to maximise sales.
• As an associate, ensure the customer is always a priority and that tasks do not impact customer service.
• Ensure cleanliness and organization of the sales floor, fitting rooms and windows.
• Share feedback, insights and ideas with VM Manager weekly.
• Contributes to positive team morale by living our values.
• Weekly on Monday walkthrough with the Store Manager, utilizing the Customer Experience Tool to score the VM. The score is then shared with the Visual Manager and together you will work on an action plan.
• In the case of newness arriving on days off, plan for placement of upcoming products in advance by utilizing the RAV and Inbound Shipment Report. Ensure this is shared with the management team.

Visual Operations:

• Partner with leadership to ensure shipment is completed within 24 hour SLA. This includes processed, steamed and placed accordingly in the stock room.
• Place all newness on the shop floor as soon as it is processed. Placement must be carefully chosen, following each rack’s story.
• Be informed of all items that are directed RTVs, remove these from the shop floor and replace them accordingly.
• Expertly analyze the RAV report and Looker dashboards to provide data-driven insights that directly inform decision making.
• Analyze business weekly using company reporting tools to identify product opportunities. This includes the Retail Store Performance, RX Style Conversion and Retail Ops Report on Looker.

What you’ll need:

• Passionate about the Reformation brand
• Minimum 6 months working at Reformation
• Strong organizational and time management skills
• Proven team player with leadership skills
• Strong interpersonal skills and professional maturity
• Uphold time and attendance policy
• Bring an ambitious and passionate attitude to work daily
• Understand the core values and culture of Reformation and reflect these in all efforts
• Maintain and uphold a professional, healthy, and productive work environment

What you’ll bring:

• 1+ years relevant experience in a fast paced, creative service environment
• Familiarity with the user functionality of desktop, mobile, tablet and digital technologies
• Experience working with a sales or retail organization and/or operationally intensive business
• Ability to work in a fast-paced setting
• Strong interpersonal skills and the ability to interact effectively with diverse personalities
• Driven approach to take on new challenges with the self-motivation for your work and career

Compensation:

At Reformation, we believe in transparency and equity when it comes to compensation. For this role, the anticipated base hourly range is $16 - $25 per hour, depending on a variety of factors, including but not limited to relevant experience, skills, qualifications, and internal compensation equity.

Please note that compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs. Our total rewards package also includes benefits, perks, and opportunities for growth that contribute to overall compensation.

• Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work.
• We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees.
• We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds.
• We’re a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you’ll get to collaborate with people all around the world.
• You’ll get access to fertility care support through Carrot , and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
• We care about the causes our employees care about so we donate to community efforts on a yearly basis.
• We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff!

Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws.

If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.

Still don’t know if you should apply? We get it—studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we’re all about growth, not gatekeeping. If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you. If this role doesn’t totally excite you, consider applying to our general application.