Visual Merchandising Associate

Crate & Barrel; Short Hills (NJ); On-site; USD 30,000 - 45,000; Full time

Job summary

Crate & Barrel is seeking a Visual Merchandising Associate in Short Hills, NJ. In this role, you'll support salesfloor presentations, manage inventory, and ensure excellent customer service. Responsibilities include maintaining merchandising standards, processing customer orders, and upholding company policies. The ideal candidate possesses interpersonal skills, customer service experience, and a flexible work attitude. Join us to promote our brand and create engaging shopping experiences for our customers.

Qualifications

• Excellent at building rapport with customers and associates.
• Strong communication skills and data entry skills.
• Demonstrated capability in retail and customer service.

Responsibilities

• Execute visual merchandising standards on the sales floor.
• Assist with stock checks and inventory duties.
• Provide excellent customer service and support store safety standards.

Skills

Excellent interpersonal skills

Customer service experience

Retail experience

Good reading and written language skills (English)

Ability to work in a flexible environment

Tools

Point of Sale (POS) system

AS400 system

General office equipment

Job description

As a C&B Visual Merchandising Associate, you will play a vital role in supporting the salesfloor and maintaining an efficient stockroom. Reporting to the Assistant Store Leader, Visual you’ll ensure well-presented store displays, timely customer order fulfillment and accurate inventory management. You will collaborate with the store team to uphold company policies, foster an inclusive environment, and maintain safety, while learning and utilizing all relevant systems to support operational routines, pricing, and promotions. A positive attitude, enthusiasm, and strong multitasking skills are essential for success in this fast-paced role.

A day in the life as an Operations Associate

• Execute and maintain the visual merchandising standards of the sales floor to engage customers and associates with the product
• Assist with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner
• Assist in preparing the stockroom for inventory and perform assigned inventory duties
• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom
• Possess and demonstrate excellent service and company standards in selling, customer service, visual merchandising and teamwork
• Greet and receive customers in a welcoming manner, respond to customer questions, process payments, and involve higher level management, as appropriate
• Engage in, maintain and support store safety standards and training
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Manual
• Lead by example and support store management in holding self and others accountable for store profitability and operational excellence
• Drive sales through engagement of customers, suggestive selling, sharing and demonstrating product knowledge and product expertise, as needed
• Communicate and have awareness of applicable promotions, offers, loyalty programs, and other initiatives to customers, as needed
• Promote the brand by engaging customers in creative activities and demonstrations, as needed

What You'll Bring To The Table

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• General office equipment, including computer and printer, Point of Sale (POS) system, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece
• Good reading and written language skills (English), strong communication skills, basic arithmetic, interpersonal skills, telephone presence, data entry skills
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
• Engage in, maintain and support store safety standards and training
• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

We'd love to hear from you if you have…

• Customer service experience preferred
• Retail experience preferred