Visual Merchandiser Great Mall Milpitas

H&M; Milpitas (CA); On-site; USD 32,483 - 36,258; Full time

Benefits offered by this job

25% Staff Discount

Health insurance

401K

Job summary

H&M is seeking a Visual Merchandiser in Milpitas, California, responsible for implementing visual standards and enhancing customer experience. You will execute visual and commercial curation, as well as coach the store team on style and trends.

This role values creativity, effective communication, and leadership. You will work in a dynamic environment and contribute to meeting sales targets while ensuring high visual standards across the store.

Qualifications

• Proactive and solution-focused approach to improve product presentation.
• Good knowledge of visual, commercial, and operational practices.
• Ability to manage and follow up on sales reports.

Responsibilities

• Execute visual and commercial curation for the store.
• Coach and develop the store team on visual standards.
• Ensure merchandising aligns with fashion trends.

Skills

Creative thinking

Effective communication

Fashion awareness

Leadership skills

Job description

Job Description

About the Role

As a Visual Merchandiser, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You will be responsible for executing the visual, commercial, and styling curation according to visual & commercial guidelines for the store. You will also use your trend and competitor awareness to provide colleagues with the correct information, coach, upskill and develop the store team to contribute to a great customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

Customer Sales & Profit

• Contribute to the total OMNI customer experience in your store by ensuring visual and commercial curation according to guidelines (In-direct)
• Represent yourself and the H&M Brand positively during customer interactions (Direct)
• Organize and plan your workload according to store activation plan and adapt based on business needs in collaboration with your Store Management team and Area Visual Manager
• Launch and maintain the latest global campaigns and sale activities on time according to H&M Brand Standards
• Ensure good garment care, stock levels, and give input on allocation to Store Management and Area teams
• Perform sales report (KPIs) follow-up, identify and prioritize visual & commercial opportunities in collaboration with Store Management team
• Create efficient and effective actions to increase customer satisfaction to reach sales targets, store goals, budget, and follow-up actions in collaboration with Store Management team
• Follow all procedures, best practices for OMNI services, operational routines, legal requirements, and communication in all areas of the store with Store team

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, products, brands, competitors, and relevant influencers etc.
• Plan time for fashion & trend awareness to understand trend theory and mood boards for styling techniques and product presentation to anticipate our customer’s needs and enhance our shopping experience in store

Team & Development

• Share, inspire and educate your store teams, keep them updated with seasonal changes, fashion trends, relevant visual & commercial information, in-store communication, including price perception
• Coach and develop the Store team´s visual and commercial skills to secure high quality of product & commercial presentation according to guidelines
• Support & develop daily routines and best practices for your Store team to always ensure a consistent level of visual & commercial standard while maintaining customer service engagement
• Develop and coach talents and provide onboarding training to new colleagues
• Organize, provide, and carry out the visual & commercial upskilling for you and your colleagues
• Complete Visual Competencies & Commercial 4 All trainings based on Regional & Sales Market learning and development goals
• Support Sales Market and Area teams with expansion (store projects) needs

Visual & Commercial Execution

• Execute the visual & commercial curation & styling for the store based on commercial calendar, allocation, store activation plan and fashion trends according to mood boards and direction from the visual & commercial guidelines
• Carry out sample picking best practice routines including stockroom garment quantities, accessories, and shoes to ensure you create clear trends and stories according to inspiration from the visual & commercial guidelines
• Secure window & styling execution according to visual & commercial guidelines to create inspirational and commercial customer experience
• Provide good customer flow by maintaining commercial layout, fixtures, to secure the best trend story placement
• Secure a strong balance and the maintenance of price signs in windows and throughout the store following guidelines according to Global strategy and Sales Market requirements
• In collaboration with Facilities Management ensure all lighting is working correctly, aimed to highlight our products and display forms in windows and throughout the store
• Maintain and care for all display forms and interior material (fixtures & fittings) with sustainability in mind
• In collaboration with Area Visual Manager ensure your store navigation is maintained and kept up to date according to latest guidelines and store layout
• Ensure your store has enough quantities of sale and other activity including POS material according to local routines
• Keep sales floor and back of house clean, organized, and safe according to local security guidelines

Qualifications

Who You Are

• For you to be a successful Visual Merchandiser, you must be curious and creative; always looking for inspiration, proactive, solution focused, flexible, with effective communication skills to achieve results cross functionally.
• We look for individuals with fashion interests and leadership skills who can apply their visual and commercial experience working in a dynamic environment to the role.
• Experience with being solution focused to improve product presentation and commercial execution in store
• Good knowledge of visual, commercial, and operational best practises, routines, and tools
• Know how to manage, follow-up and act on selling equation and weekly sales reports

Why You’ll Love Working at H & M

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
• You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
• We are an inclusive company where you’re encouraged to be yourself at work
• You will have access to a large global talent community, where career growth and aspirations have no limits
• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community
• You’ll be able to express your personal style with our employee discount at H&M, Other Stories, and COS

Compensation

expected base salary range is $23.58- $26.32 hourly

EEOC Code: SLS

Pay Status: Non-Exempt, Hourly

Benefits

• All employees receive a staff discount card usable on all H&M Group brands in stores and online, covering H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Andafound
• All employees are included in the H&M Incentive Program – HIP (details can be obtained through HR)
• Additional benefits include 25% Staff Discount – Medical, Pharmacy, Vision and Dental Coverage – Employee Assistance Program – Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA, plus voluntary benefits
• In addition to global benefits, local markets offer competitive perks and benefits (may differ by employment type and country)

Inclusion & Diversity

H&M is part of H&M Group, which is committed to creating and maintaining inclusive, diverse and equitable workplaces. Our teams include a variety of people that share and combine their knowledge, experience and ideas, leading to a positive impact on our challenges and processes. All diversity dimensions are considered in our recruitment process.

Company Description

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.

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