Visual Communications Assistant

FASTSIGNS Boca Raton; Boca Raton (FL); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Opportunity for advancement

Training & development

Job summary

FASTSIGNS Boca Raton is looking for a Visual Communications Assistant to support the Center Manager in daily operations. This role involves answering phone calls, maintaining store appearance, and assisting the sales team with customer interactions.

The ideal candidate will demonstrate strong communication skills and customer service orientation. Compensation ranges from $18.00 to $24.00 per hour, based on performance. Opportunities for advancement and training are available.

Qualifications

• Strong communication skills, both verbal and written.
• Ability to manage time effectively and prioritize tasks.
• Customer service orientation.

Responsibilities

• Assist the Center Manager in daily operations.
• Maintain store appearance and assist with customer service.
• Manage incoming emails and assist accounting as needed.

Job description

Job Overview

Under general direction, the Visual Communications Assistant assists the Center Manager/Franchise Partner in the administration of daily center operations.

Benefits

• Bonus based on performance
• Company parties
• Opportunity for advancement
• Training & development

Responsibilities

• Answer the phone and direct callers to the appropriate individual.
• Copy and file documents, work orders, estimates, invoices, etc., as needed.
• Assist the sales team as needed (i.e.: by contacting customers when orders are ready for pickup, labeling and mailing marketing materials and follow-up letters when requested, delivering orders when needed, making competitive “shopping” calls, etc.).
• Maintain store appearance by vacuuming, emptying trash cans, cleaning counters and windows, straightening showroom, update in-store merchandising and keeping area neat.
• Assist accounting by printing and calling the aging report customers, printing and mailing statements, making bank runs, and if requested, posting checks.
• Order and manage office supplies; make sure departmental needs are met, that postage meter has postage, copier and FAX machine have paper, etc.
• Assist Visual Communications Expert as needed (i.e.: contact vendors for pricing, shipping updates, minor project management, estimate follow-up, and customer services needs).
• Serve as a production backup when needed.
• Input data, fax, mail, copy and file. Manage incoming emails and redirect to appropriate staff member.
• Participate in and practice the FASTSIGNS sales mentality of “Everybody Sells”. Constantly be looking for sales opportunities for the center.
• Serve as a backup for answering the phone if the franchise partner, manager and sales/service employees are busy assisting other customers.
• Assist at the front counter as needed.
• Understand the sales process enough to consult with customers to determine project needs and solutions.

Compensation: $18.00 - $24.00 per hour