Visual Communication Specialist

fastsigns-careers; Kansas City (MO); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Wellness resources

Vision insurance

Dental insurance

Job summary

FASTSIGNS of Kansas City is looking for a Visual Communication Specialist to manage customer relationships and assist in sales. The role involves greeting customers, processing orders, and resolving issues while following company standards. Successful candidates will have proven sales-driven experience and demonstrate strong communication skills.

This full-time position offers competitive pay, health benefits, and opportunities for growth in a supportive team environment.

Qualifications

• Proven experience in customer-facing or sales-driven roles.
• Ability to drive sales growth and exceed targets.
• Experience in processing job orders and handling calls.

Responsibilities

• Own customer relationships from inquiry to completion.
• Assist customers via walk-ins, emails, and phone calls.
• Prepare estimates and follow up with customers.
• Conduct market research and resolve customer issues.

Skills

Customer-facing experience

Sales-driven mindset

Effective communication

Relationship building

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance
• Wellness resources
• Dental insurance

About Us

At FASTSIGNS of Kansas City, we've worked hard to create a customer-focused culture while having fun with our team. This has allowed us to become a million-dollar-plus center that ranks in the top 100 FASTSIGNS centers while retaining fantastic team members who get the job done. Our sales team is knowledgeable and possesses the technical expertise to understand and execute our clients’ visions. Our Visual Communication Specialists build personal relationships with many of our customers, consistently finding innovative solutions to their problems. When not hard at work, we enjoy team-building activities, such as supporting local eateries or hosting backyard barbeques.

The Role

You’ll own your customer relationships from the first conversation to the finished product: answering inquiries, building quotes, following up, and moving each order through to completion. You’ll work alongside our existing sales team and coordinate with design and production to get jobs done right.

Duties Include

• Greet and assist walk-in, email, E-commerce, and phone customers.
• Chat and connect with customers and decision-makers.
• Recommend excellent products and follow Brand Standards.
• Find and contact sales prospects creatively.
• Build and manage a leads list through referrals, calls, mail, and email.
• Follow up on new leads from calls, marketing, and emails.
• Learn pricing and proposal models
• Handle project paperwork and follow procedures from start to finish.
• Prepare estimates and follow up on them.
• Update customers on order status and schedule changes.
• Execute fun marketing tasks: mailers, thank-you cards, call-mail-call programs, press releases, and campaigns.
• Keep the retail space clean, organized, and inviting.
• Support the team with reports, invoicing, and regular paperwork.
• Prepare and share status reports for weekly team meetings.
• Assist with the company’s marketing plans when needed.
• Conduct market research, competitive shopping, and customer surveys.
• Resolve customer issues with a smile.
• Build great relationships with support departments.
• Follow all company policies and ethics codes.
• Check-in with customers within 3-5 days for satisfaction.
• Embrace the “Everybody Sells” mindset and spot sales opportunities.
• Join a rapidly growing team where your voice matters and every individual plays a vital role in achieving our shared goals.

Previous Visual Communication Specialist Experience

• Proven, seasoned experience in high-impact customer-facing or sales-driven environments.
• Demonstrated ability to actively drive sales growth and exceed performance targets.
• Strong track record of motivating, collaborating with, and challenging a sales team to reach new heights.
• Professional experience with handling calls, call routing, and message taking.
• Experience in taking and processing job orders

What We’re Offering

• Competitive Pay ($20 - $30)
• Paid Health Insurance
• Profit sharing
• Paid vacation and sick days
• Full time.
• Monday through Friday

How to Apply

If this sounds like a fit, send us your resume. We read everyone.