Visual Associate

JCrew Stores / Ashe DC Grace Holmes, Inc.; Mission Viejo (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive base pay

60% discount on branded product

401(k) plan with company matching

Job summary

J.Crew in Mission Viejo, CA is seeking a Visual Associate to curate an inviting store environment with meticulous attention to detail. You’ll set up window displays and merchandise layouts, ensuring signage is up-to-date and engaging customers.

You’ll work with store management to place product, maintain floors, manage backstock, and deliver exceptional customer experiences. This role emphasizes teamwork, flexibility, and a passion for fashion in a fast-paced retail setting.

Qualifications

• Must be 18 years or older.
• Passionately support our brand, customers and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.

Responsibilities

• Create captivating window displays and merchandise layouts while ensuring that promotional signage is up-to-date and organized.
• Execute organized and timely floor sets.
• Work with the store management team to understand product placement and execute daily maintenance on the sales floor.
• Keep backstock organized and ensure that relevant products are being moved to the floor regularly.
• Comply with merchandise receiving and handling guidelines.
• Use store systems and technology effectively.
• Respond to customers as needed while displaying courtesy and respect.

Skills

Attention to detail

Teamwork

Customer service mindset

Flexibility

Problem-solving

Tools

POS systems

Merchandise planning tools

Job description

Our Story J.Crew gets you dressed every day, for every occasion. Since 1983, we’ve been creating classics that feel familiar and refreshingly new, crafted with unbeatable quality and distinctive point of view—it’s no wonder we’ve been in your closet for four decades and counting. Today, we continue to do the classics our way, inspiring not only how you shop but how you define your personal style. Our commitment runs deeper than just making great clothes—we’re proud of our role in getting you dressed with confidence, character, and celebrating a distinctly American sensibility that makes us who we are.

Job Summary

As a Visual Associate, you'll curate an inviting store environment with meticulous attention to detail. Responsibilities include setting up compelling window displays and merchandise layouts that engage and retain customers. You'll help team members learn our presentation standards both in front of house and back of house. You will also contribute to an inclusive workplace centered on product passion and exceptional customer experiences.

What You’ll Do

• Create captivating window displays and merchandise layouts while ensuring that promotional signage is up-to-date and organized.
• Execute organized and timely floor sets.
• Work with the store management team to understand product placement and execute daily maintenance on the sales floor.
• Keep backstock organized and ensure that relevant products are being moved to the floor regularly.
• Comply with merchandise receiving and handling guidelines.
• Use store systems and technology effectively.
• Respond to customers as needed while displaying courtesy and respect.

Who You Are

• Are at least 18 years old.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

Some Perks and Benefits

• Competitive base pay and bonus programs
• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell Entertainment, travel, fitness, and mobile technology discounts
• 401(k) plan with company matching donations
• See our full list of benefits here
• Note: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

Hourly Range: $16.90 - $20.25 At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks. One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds. JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law. We make timeless clothes that last a lifetime…then pair them with of-the-moment styles season after season, decade after decade. We think that distinct heritage pairs perfectly with modern design and fabric technology. We believe in feel-good color… Even if black or navy makes you feel best, we’re here for that. We’re the experts in signature categories: cashmere, coats, blazers, pants—and we also collaborate with the coolest brands out there because we know that creativity is contagious. We consider leopard a neutral, speak stripes fluently and live for a great gingham. We believe in looking like a million bucks, not spending it—which is why we go the extra mile to source the absolute best fabrics at the most accessible prices. We also know that we have a responsibility to the planet and to humanity to choose eco-friendly fabrics and to support our factory workers, without compromise. Learn More Our workplace should be a safe haven, where you flourish and succeed both as an individual and teammate. Discrimination, harassment and intimidation have no place in our offices, stores, or contact and distribution centres. We will not tolerate it in any form, and furthermore, it is illegal. This applies not only to our associates but also to vendors and customers. We explicitly prohibit discrimination based on the following legally protected characteristics: race, color, ancestry, national origin, religion, sex, pregnancy, childbirth and related medical conditions, marital status, age, sexual orientation, gender identification and expression, legally protected physical or mental disability, genetic information (including characteristics, testing and refusing to submit to a test), veteran status or any other basis protected under applicable federal, state or local law. Any behavior or acts that violate this policy will result in disciplinary action up to and including termination.