Visitor Services Representative | Austin, TX

Texas Association of Museums; Austin (TX); On-site; USD 18,184 - 25,898; Part time

Benefits offered by this job

Free family museum membership

Discounts in the museum store and café

Access to NARM Association membership

Free parking

Job summary

The Texas Association of Museums proudly presents an opening for a Visitor Services Representative at the Bullock Texas State History Museum in Austin, TX. This part-time role demands a commitment to exemplary customer service and requires employees to work flexible shifts, including weekends and holidays.

Ideal candidates will enjoy engaging with guests, possess customer service experience, and be available for training. Benefits include free parking and museum memberships, all within a dynamic work environment.

Qualifications

• High school diploma or GED equivalent is mandatory.
• Minimum six months of customer service experience required.
• Experience with point-of-sale systems highly desired.

Responsibilities

• Provide excellent customer service and ensure a great guest experience.
• Handle admission sales, provide information, and assist with logistics during school field trips.
• Maintain cleanliness and order in concession areas.

Skills

Customer service skills

Organizational skills

Time management skills

Ability to stand for extended periods

Ability to lift up to 50 pounds

Education

High School Diploma or GED

Tools

Point-of-sale systems

Job description

Visitor Services Representative | Austin, TX

Visitor Services Representative
Bullock Texas State History Museum / Texas State Preservation Board

Location: 1800 N Congress Ave, Austin, TX 78701
Job Type: Part-time, 20 hours a week, Varied shifts Sunday through Saturday
Hiring Rate: $16.00/hour
Salary Plan: A-11
Posting Dates: June 18, 2026 – Until Closed

Organizational Overview

The Bullock Texas State History Museum immerses visitors in Texas history and culture through a variety of exhibitions, films, and events serving over 500,000 visitors a year on‑site and on‑line. A dynamic educational institution accredited by the American Alliance of Museums, the Bullock Museum is a division of the Texas State Preservation Board (TSPB). For additional information about TSPB and the Bullock Museum please see: http://www.tspb.texas.gov and https://www.thestoryoftexas.com/.

Position Summary

Visitor Services Representatives (VS Reps) are the face of the State Preservation Board. They are the first people our guests meet at the Bullock Texas State History Museum. VS Reps ensure a great guest experience by providing excellent and knowledgeable customer service, personifying the qualities that make the Bullock experience the best in Texas. VS Reps are responsible for handling exhibition, membership, parking, and film admission sales; providing information to guests; and making recommendations to enhance the visitor experience. In the IMAX they provide high‑quality concessions service, greet and direct guests at points of entry, scan tickets, coordinate crowd management on high‑volume days, and usher and clean inside the theaters between shows. VS Reps are knowledgeable about Museum exhibitions, films, and programming, as well as Museum amenities such as the Museum café, Museum store, parking, and surrounding areas within the Capitol complex. VS Reps work under close supervision, with minimal latitude for the use of initiative and independent judgment.

VS Reps are part of the greeting team for school field trips and provide directions and logistical assistance with bus loading/unloading and parking. VS Reps are provided comprehensive training on all department functions including point‑of‑sales (POS) systems and procedures. VS Reps receive free parking, a free family Museum membership along with a North American Reciprocal Museum (NARM) Association membership, discounts in the Museum store and café, and access to the Museum's American Alliance of Museums membership. Positions offer a friendly, fun work environment with opportunity for advancement. Must be able to work with the Museum's 365 day‑per‑year schedule that may include weekends, evenings and holidays, including on short notice.

Knowledge, Skills, and Abilities

• Due to the nature of often fast‑paced work, VS Reps must be able to stand for extended periods while serving guests
• Must be able to move concession products weighing up to 50 pounds, adjust stanchions and way‑finding signs, and utilize basic cleaning equipment
• Exceptional organizational and time management skills
• Ability to pleasantly interact with all guests, coworkers, and volunteers with an outgoing, friendly, and welcoming personality
• Computer proficiency and ability to learn computer applications and software
• Ability to work a minimum of 20 hours per week; shifts scheduled weekly, and may vary from week to week and include weekends, evenings, and holidays

Minimum Qualifications

• A high school diploma or GED equivalent
• A minimum six months of customer service experience in a theater, retail store or similar environment
• Three months experience using a point‑of‑sales (POS) system in a retail or related environment that reflects accurate and secure processing of cash, check, or credit card transactions

Preferred Qualifications

• Quantifiable experience working in a movie theater and/or concessions stand
• Nine months' experience with fast‑paced sales environment such as retail or hospitality
• Experience counting down and balancing a cash drawer and reconciling transactions
• Experience serving customers in a museum or cultural institution
• Experience in public speaking/communicating with groups

Veterans

Military Occupational Specialty Codes (MOS): Army: 15P Aviation Operations Specialist; Navy: RS Retail Services Specialist; Coast Guard: YN Yeoman; Marine: 0111 Administrative Specialist; Air Force: 3F1X1 Services

Veterans with other related MOS or additional duties pertaining to the minimum experience requirements may meet the minimum qualifications for this position and are highly encouraged to apply. Use your military skills to qualify for this position or other jobs. Go to www.texasskillstowork.com to translate your military work experience and training into civilian job terms, qualifications and skill sets or for additional Military Crosswalk information go to https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

EEO Statement

The State Preservation Board is an equal opportunity employer and welcomes all qualified applicants without regard to national origin, race, color, religion, age, sex, sexual orientation, disability, or Veteran status. In compliance with the Americans with Disabilities Act (ADAA), if you require reasonable accommodation in the interview and selection process, please call the agency's ADA Coordinator at [phone].

Selection Information

At the time of hire, selected applicants must show proof of eligibility to work in the U.S. in compliance with the Immigration Reform and Control Act. All males who are age 18 through 25 are required to register with the Selective Service and may be asked to present proof of registration or exemption from registration upon hire.

The State Preservation Board uses E‑Verify to confirm the employment eligibility of all newly hired employees. To learn more about E‑Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.