Visitor Services Rep, Visitor Services, PRN, Variable

Prisma Health; Maryville (MO); On-site; USD 29,000 - 36,000; Full time

Job summary

Prisma Health in Maryville, MO is seeking a Visitor Services Assistant to greet, direct and assist patients, guests and team members. You will support patient visitation, facilitate check-in, and act as a liaison to ensure smooth communication throughout the facility.

Responsibilities include conducting screenings during periods of heightened health risk, maintaining a calm environment, handling clerical tasks, and coordinating with hospital departments to keep the lobby welcoming and efficient.

Qualifications

• Education - High School Diploma or equivalent
• Experience - One year of experience in a customer service position
• Knowledge of office equipment and data entry tasks

Responsibilities

• Greet, direct, and provide information to patients, guests and team members.
• Facilitate patient visitation and serve as a liaison between patients, families and staff.
• Perform screening procedures using infrared thermometers and scripted questions during health periods.
• Assist with patient check-in and tracking procedures.
• Support departmental clerical tasks and maintain a clean, quiet environment.
• Other duties as assigned by supervision.

Skills

Customer service

Data entry

Office equipment

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Inspire health. Serve with compassion. Be the difference.

Job Summary

Greets, directs, and provides information and assistance to patients, guests and team members. Facilitates patient visitation and serves as liaison between patients, families and team members. Provides relevant screening procedures for patients, guests and team members during periods of need as determined by Prisma Health.

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health’s purpose: Inspire health. Serve with compassion. Be the difference.

• Performs screening duties for patients, guests and team members entering facilities using infrared thermometers and scripted screening questions during periods of influenza or other pandemic periods. Performs other tasks and responsibilities associated with particular workstation as appropriate.

• Facilitates patient visitation.

• Provides general assistance to family members and guests by assisting them while waiting and providing comfort measures when needed.

• Facilitates communication between patients, family members, guests, and team members. Serves as a liaison between patients, family members and team members.

• Provides appropriate assistance to team members. Assists with patient check-in and patient tracking procedures.

• Helps with departmental clerical tasks and errands as appropriate. Assists in maintaining clean and quiet surroundings.

• Performs other duties as assigned.

Supervisory/Management Responsibility

• This is a non-management job that will report to a supervisor, manager, director, or executive.

Minimum Requirements

• Education - High School Diploma or equivalent or post-high school diploma/highest degree earned

• Experience - One (1) year of experience in a customer service position

In Lieu Of

• NA

Required Certifications, Registrations, Licenses

• A valid driver’s license; an acceptable motor vehicle record, as defined by the Acceptable Motor Vehicle Record (MVR) Chart; and proof of auto insurance.

Knowledge, Skills and Abilities

• Computer skills / Data entry skills

• Knowledge of office equipment

• Familiarity with Microsoft Office Products - preferred

• Correct/safe vehicle operartion

Work Shift

Variable (United States of America)

Location

Blount Memorial Hospital

Facility

Blount Memorial Hospital, Inc.

Department

Visitor Services

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.