Visitor Experience & Engagement Lead

National Radio Astronomy Observatory; Green Bank (WV); Hybrid; USD 66,000 - 81,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Paid time off and holidays

Retirement plan

Job summary

National Radio Astronomy Observatory seeks a full-time Visitor Experience & Engagement Specialist for the Education and Public Outreach division, with a duty station spanning Albuquerque/Socorro, NM, Charlottesville, VA, or Green Bank, WV. You will manage the visitor journey, oversee membership operations, and support advancement initiatives to enhance visitor experiences.

The role requires strong communications, data analysis, and program administration capabilities, including newsletters,

Qualifications

• Bachelor's degree or an equivalent combination of education and experience.
• Four years of related experience.
• Proficient in newsletters, campaigns, and donor communications.
• Experience with database management and managing segmented lists.

Responsibilities

• Design and manage the visitor journey from ticket purchase through post-visit engagement.
• Oversee onsite kiosks and online visitor ticketing systems.
• Manage visitor-facing processes to ensure a seamless experience.
• Lead visitor marketing initiatives to increase visitation and engagement.
• Write and distribute monthly newsletters.
• Create promotional materials.
• Manage post-visit communications and ongoing visitor engagement efforts.
• Oversee visitor communications through Mailchimp and related platforms.

Skills

Excellent communication

Organizational skills

Copywriting/editing

Database management

Education

Bachelor's degree or equivalent

Tools

Mailchimp

Altru

XTruLink

Omatic

Job description

National Radio Astronomy Observatory seeks a full-time Visitor Experience & Engagement Specialist for the Education and Public Outreach division, with a duty station spanning Albuquerque/Socorro, NM, Charlottesville, VA, or Green Bank, WV. You will manage the visitor journey, oversee membership operations, and support advancement initiatives to enhance visitor experiences.

The role requires strong communications, data analysis, and program administration capabilities, including newsletters,