Visitor Experience Associate (Part-Time/As Needed)

Work with us; San Francisco (CA); On-site; USD 28,000 - 37,000; Part time

Job summary

The Fine Arts Museums of San Francisco seeks a Visitor Experience Assistant to warmly welcome members and visitors, assist navigating spaces, and promote memberships and audio tours during the busy holiday season.

This part-time, seasonal role requires at least two years of customer service, a high school diploma, and the ability to work three days per week including one weekend day, with shifts 9am-5pm or 10:30am-3:30pm.

Qualifications

• High School Diploma/G.E.D. with demonstrated interest/knowledge in hospitality, art history or related fields.
• At least two years of customer service experience.
• Ability to work varying schedules and holidays.

Responsibilities

• Proactively provides friendly and courteous service to members and visitors.
• Assists visitors in navigating museum spaces and promotes memberships.
• Operates a digital point of sale system and processes memberships.
• Promotes museum memberships, audio tours and exhibition sales on-site.
• Maintains neat and organized workspaces and supports crowd control as needed.

Skills

Customer service

Punctuality

Communication

Public interaction

Cash handling

Attention to detail

Teamwork

Problem solving

Education

High School Diploma/G.E.D.

Job description

Comprising the de Young Museum in Golden Gate Park and the Legion of Honor in Lincoln Park, we are the largest public arts institution in the City of San Francisco and one of the largest art museums in the United States. The Visitor Experience Team strives to provide a positive and welcoming experience for our community. As representatives of the Museums, we are constantly looking for ways to connect our visitors with local and global art, in order to promote their knowledge and curiosity of the past, deepen their engagement with the art and ideas of today, and stimulate their creative agency in their own futures.

As we begin to prepare for a busy winter exhibition season, we are looking for individuals passionate about providing excellent service and creating memorable experiences for those who walk through our doors. Due to the busy holiday season, we will prioritize candidates who can work throughout the November 2026 through January 2027 time period, committing to work three days per week, including one weekend day.

The application deadline is Sunday, September 26, 2026 (9pm PST). And, the anticipated start date for this position is Thursday, Nov 5, 2026.

Typical Duties and Responsibilities:

• Proactively provides friendly and courteous service to members and visitors;
• Assists visitors in navigating museum spaces;
• Ability to work effectively with the public and coworkers;
• Tracking attendance in exhibition galleries;
• Moving stanchions and other equipment, placing signage based on business needs;
• Operates coat check, checking-in visitors' personal items;
• Maintains neat and organized workspaces;
• Controls crowds as needed;
• Operates a digital point of sale system as needed;
• Promotes museum membership, audio tour, and special exhibition sales on-site;
• Informs, sells, and processes memberships;
• Performs other duties as assigned.

Schedule:

• The anticipated start date for this position is Thursday, Nov 5, 2026.
• Must be available to work holidays, and some evenings, with Thursday, Friday, Saturday, and Sunday availability preferred.
• We require a minimum of 3 days of availability per week with at least one of those days being a Saturday or Sunday.
• Candidates may not request extended time off during the first 90 days of employment
• Regular scheduled shift times are 9am-5pm, and 10:30am-3:30pm
• There are three paid training shifts scheduled upon hire. Training shifts take place on Wednesday and Thursday and Sunday from during the first two weeks of employment.
• Scheduled shifts are made available to employees 14 days in advance
• Hours may fluctuate depending on availability and operational needs.

Minimum Qualifications:

• Education: A High School Diploma/G.E.D. with demonstrated interest/knowledge in hospitality, art history or practice, education, or related fields is a plus.
• Work Experience: Must have at least two years of customer service experience.

Skills and Abilities:

• Demonstrated punctuality and dependability.
• Commitment and ability to work varying schedules.
• Excellent interpersonal manner and ability to communicate information clearly and concisely.
• Demonstrated confidence and enjoyment in interacting and working with the public.
• Dedicated interest in art, art history, the museum field, and a passion for sharing art with patrons.
• Ability to communicate problems and conduct constructive problem resolution.
• Ability to work quickly and efficiently during busy times.
• Ability to handle cash and operate a digital point of sale system.
• Ability to maintain confidentiality of patron credit information, a professional demeanor, accuracy, and attention to detail.
• Ability to work independently and make decisions in the moment with indirect supervision.
• Strong follow-through, problem-solving, and administrative skills.

Working Conditions:

• Standing and walking for up to 6 hours on wood/stone floors throughout the work day
• Lifting objects up to 30 pounds may be required
• Bending, twisting, reaching, pushing, pulling, and performing repetitive motions may be required
• Dress Code: All black attire

Additional:

• The pay rate for this position is $23.50 per hour. There are NO benefits associated with this position.
• Due to the busy holiday season, we will prioritize candidates who can work throughout the November 2026 through January 2027 time period, committing to work three days per week, including one weekend day.

Application Deadline: Saturday, September 26, 2026 (9pm PST)

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HumanResources @ famsf.org.

COFAM is the Corporation of Fine Arts Museums and is the privately funded non-profit corporation which supports the Fine Arts Museums of San Francisco, a department of the City and County of San Francisco.

COFAM is proud to be an equal opportunity employer and is committed to a policy of nondiscrimination in all phases of employment in accordance with all federal, state, and local laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Comprising the de Young Museum in Golden Gate Park and the Legion of Honor in Lincoln Park, we are the largest public arts institution in the City of San Francisco and one of the largest art museums in the United States. The de Young, designed by Herzog & de Meuron and located in Golden Gate Park, showcases American art from the 17th through the 21st centuries, international contemporary art, textiles and costumes, and art from the Americas, the Pacific, and Africa. The Legion of Honor displays a collection of over 4,000 years of ancient and European art including Auguste Rodin's The Thinker and houses the Achenbach Foundation for Graphic Arts in a Beaux-Arts style building overlooking Lincoln Park and the Golden Gate Bridge.