Visitor Center - Cafe (FOH) Lead

Tillamook County Creamery Association; Tillamook (OR); On-site; USD 42,000 - 62,000; Full time

Job summary

Tillamook County Creamery Association is seeking a Cafe Lead to partner with Tillamook managers to drive foodservice program quality across Ice Cream, Restaurant, and Prep areas. The role emphasizes on‑ground training, operational standards, and cross‑functional teamwork.

You will open/close, manage inventories, assist with cash handling, and ensure safety and brand standards while coaching the team. The position requires 2+ years in customer service, health regulation knowledge, and

Qualifications

• 2+ years of customer service experience.
• Knowledge of health regulations.
• Pallet jack certification required.
• Must obtain a Food Handler’s Certification within 30 days of hire.
• Obtain an OLCC certification (18+ years of age).

Responsibilities

• Ensure all company standards for quality, customer service, health and safety are met within the core values.
• Provide training to new employees on their assigned duties.
• Build professional and respectful relationships with vendors, customers, coworkers, and management.
• Demonstrate outstanding customer service when responding to customer comments and concerns.
• Work with employees to provide real-time feedback and address trends or challenges.
• Assign tasks, set goals, and maintain task focus while resolving issues professionally.
• Follow opening/closing procedures and maintain brand-aligned uniforms and cleanliness.
• Utilize Microsoft Word, Outlook, and Excel; ERP knowledge is a plus.
• Order dairy products and other inventory; maintain relationships with vendors.
• Assist with cash handling, register procedures, and payment exceptions when needed.
• Other duties as needed.

Skills

Customer service

Health regulations

Pallet jack certification

Food Handler’s Certification

OLCC compliance

Tools

Microsoft Word

Outlook

Excel

ERP systems

Job description

Come join the Tillamook Team, one of the fastest-growing dairy brands in the US, where we Play to Win to create over 200 dairy products in 7 different categories: cheese, ice cream, yogurt, sour cream, butter, cream cheese and frozen meals. Our Uncompromising Quality has led us to become the #1 Cheddar, #2 Cream Cheese and #3 Family Size Ice Cream brand, but we’re not stopping there. We’re loading up for our best years to come and want you to join us.

As a farmer-owned cooperative since 1909, we know that being Good Stewards for our stakeholders and doing a little extra always pays off. We’re looking for team members with a One Team and Genuine Care mindset who are inspired to share the delight of the Tillamook brand with each other and others every day.

What you will do:

The Cafe Lead works hand and hand with Tillamook managers to lead and drive all aspects of the foodservice program while maintaining the high standards of quality put forth by the foodservice guidelines. This position works cross functionally across all areas of foodservice (Ice Cream, Restaurant, Prep). This role is responsible for on the ground support, training, and directing of the foodservice team. The Foodservice lead upholds Tillamook’s Shared Values, performance, and behavior standards, leading their team to do the same. This position will be responsible for opening and closing procedures, ensuring the team is adhering to all food and sanitary guidelines, assisting with inventory, and stocking items, maintaining adequate cash in registers, as well as all other responsibilities directed by the management team.

Here’s a day in the life:

• Ensure all company standards for quality, customer service, health and safety are met within the core values of Good Stewards, Uncompromising Quality, One Team, Play to Win, and Be adaptive to business needs by being flexible with work duties and working cross functionally across the business. Be willing to take on responsibilities and challenges, establish and achieve goals, and learn and master job duties.
• Genuinely Care. Provide training to new employees on their assigned duties.
• Build professional and respectful working relationships with all internal and external vendors, customers, coworkers, and management.
• Demonstrate outstanding customer service when responding to customer comments and concerns.
• Work closely with employees to provide real time, candid, and honest feedback to ensure their success. Partner with management with trends or challenges as appropriate.
• Assign tasks and set goals for the day; ensure the team stays on task. Address and resolve difficult situations in a proactive, objective, professional, and solution-oriented manner.
• Have intimate knowledge of the Break Policy, Attendance Policy, Opening/Closing Building Policy, Disruptive customers in the VC policy, emergency response policy, unattended bags in the VC policy, guns in the VC policy, missing child in the VC policy, reporting visitor incidents/accidents policy, and all other future policies that have to do with the Tillamook Creamery.
• Take an active role in improving processes by providing feedback and suggestions to management.
• Manage labor usage (i.e., sending crew home when not needed in off-season, calling crew in when needed, temporarily assigning crew to other areas, etc.) to support business needs. Create daily break schedules that aligns with the break policy.
• Perform opening/closing procedures scheduled for that shift.
• Perform the duties of the crew in assigned area. Set the team up for success, maintaining clean and well stocked workstations. Verifying uniforms are in order and on brand.
• Utilize a computer with intermediate skills using Microsoft Word, Outlook, and Excel. ERP systems knowledge is a plus.
• Order TCCA dairy products through internal departments. Order all other inventory items from vendors. Create and maintain professional and positive relationships with vendors.
• Help run registers, ensure cash drawer accuracy, keep sufficient change in petty cash drawer, and void transactions and approve payment exceptions when necessary.
• Other duties as needed and assigned.

PREP

• Communicate effectively with other leads to ensure the kitchen has everything they need for all menu items.
• Help to ensure we have the product needed to serve guests by tracking and ordering, inventory. Receives, stores and maintain all storage facilities in an orderly manner to meet brand and food safety standards.

FRONT AND BACK OF HOUSE

• Ensure consistent portioning, presentation, and quality of food. As well as the timely production and delivery.
• Uphold the integrity of the food and beverage program with brand standards, techniques, and adhering to local and state law. Assist your team to ensure they have the tools and knowledge to meet these food safety standards.
• Maintain up-to‑date knowledge on all menu items and products to answer customer questions, provide information, and resolve all inquiries.

Knowledge, skills, and abilities:

• 2+ years of customer service is required.
• Knowledge of health regulations.
• Pallet jack certification required.
• Must obtain and provide a Food Handler’s Certification within 30 days of hire.
• Obtain an OLCC (18+ years of age).

Working Conditions:

Visitor Center: Can be noisy and crowded. Building is temperature controlled and well lighted . Requires standing entire shift, walking on sales floor and climbing ladders in storeroom, and spending time in the freezer. Duties may include repetitive motion of hands and lifting up to 35 pounds. Slip resistant shoes required.

Industry leading benefit and reward programs:

We offer outstanding benefits to our employees. For more information, please visit the careers page: .

We are committed to creating a culture of inclusion where all employees are heard, valued and feel a sense of belonging. We rely on different perspectives, thoughts, backgrounds and cultures to inform our work, to help us be better as a brand and as an employer and to fuel our success. Weare seeking talent from a wide range of diversity, perspectives, and backgrounds to joinour exceptional organization and help us build our future.

Tillamook County Creamery Association (TCCA) is a Drug-Free Workplace.

EEO

TCCA prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability status (including those related to pregnancy and childbirth), protected veteran status, membership/non-membership in a labor organization, or any other characteristic protected by law.