Visa Associate-PT

Scheels All Sports, Inc.; Billings (MT); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

401(k) with Roth options

Associate discounts

Full health coverage including medical

Job summary

Scheels All Sports, Inc. is seeking a part-time VISA Coordinator to greet customers, process VISA applications, and ensure compliance with banking and store standards. The role emphasizes confidentiality, accurate documentation, and high-quality customer service.

Responsibilities include promoting Card Member events, maintaining VISA materials, and assisting with staff training. Flexible hours are required, with availability weekdays and weekends, and compensation reflects a part-time schedule.

Qualifications

• Minimum of an associate’s degree or 1–2 years related experience.
• Equivalent combination of education and experience considered.

Responsibilities

• Greet all customers and be knowledgeable about the Scheels VISA program and the store.
• Maintain confidentiality and respect for privacy for VISA applicants.
• Process completed applications, complete checkout, and answer questions about the Scheels VISA.
• Complete daily audit sheets, track store performance, and help maintain compliance with bank/visa/scheels standards.
• Coordinate and execute Card Member Appreciation Days or promotions per bank and Scheels standards.
• Stock VISA materials and ensure signage during promotions; remove signage after events.
• Assist the VISA Coordinator in training staff and annual compliance training.
• Maintain orderly personal workspace and VISA booth.
• Demonstrate strong communication, organizational, and problem-solving skills.

Skills

Customer service

Communication skills

Problem solving

Microsoft Excel

Education

Associate degree or 1–2 years related experience

Tools

Microsoft Office

Google Drive

Google Docs

Job description

Description

Scheels Company Goals:

We strive to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners.

What We Commit To – Our Employee Ownership Values

As an employee-owner, you’re expected to actively contribute to a culture that thrives on:

• Delivering a Personalized WOW Customer Experience
• Every customer interaction is an opportunity to exceed expectations
• We focus on making every visit memorable, personalized, and impactful
• Having a Team-First, Winning Mentality
• We succeed together by supporting one another and celebrating team wins
• Collaboration and unity drive our performance and customer experience
• Learning and Adapting to Constant Change
• We embrace growth, innovation, and feedback
• Change is not a barrier–it’s a catalyst for improvement and excellence
• Taking Pride in Our Work and Thinking Like Owners
• Every task matters, and we take full responsibility for the results
• Ownership means accountability, care, and drive to go above and beyond
• Expecting Honesty and Integrity in All That We Do
• Trust is the foundation of our relationships–with customers and with each other
• We act with transparency, fairness, and respect at all times

Must be flexible to work assigned schedule between 9a.m. and 9p.m. Monday through Friday, 8:30 am to 9:30 pm Saturday and 10a.m. and 6p.m., Sunday. Schedule may include varied hours, evenings, weekends, and holidays, must be available every other weekend. Average hours per week is 20-25 hours.

Responsibilities:

• Greet all customers and be knowledgeable to answer questions about both the Visa program and the store
• Maintain a high standard of confidentiality and respect for privacy when working with customers who are applying for the Scheels VISA
• Professionally process completed applications, finish the check-out process, and be knowledgeable to answer questions and potential issues relating to the Scheels VISA
• Complete daily audit sheets, track store performance, and help maintain compliance with First National Bank, VISA, and Scheels regulations and standards
• Execute Card Member Appreciation Days or other special promotions at a high level according to standards set by the bank and Scheels
• Stock VISA materials daily at the kiosk and throughout the store as needed. During promotions, make sure all signage is in place and remove it when the event ends
• Assist the VISA Coordinator in training staff and completing the annual all-store VISA compliance training
• Maintain an orderly appearance of your personal workspace and the Visa booth
• Excellent communication and customer service skills (both written and verbal), as well as organizational skills, attention to detail, and problem-solving skills
• Ability to calculate figures and amounts, including but not limited to discounts, percentages, and interest
• Ability to communicate procedures, answer questions, and offer to associates, customers, and the general public
• Proficiency in Microsoft Office programs such as Excel and the ability to learn Google systems like Drive, Google Docs, etc.
• Must be available to work during the hours of 8 am–9 pm Monday through Saturday, 11 am–7 pm on Sundays

Education & Experience:

The ideal candidate will have a minimum of an associate’s degree from a 2-year college or technical school, or 1-2 years of related experience and/or training, or an equivalent combination of education and experience.

Physical Requirements/Lifting Requirements:

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.

Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for sedentary work.

Scheels cares about the health and safety of our Associates. Leaders are expected to enforce all safety policies and procedures. Encourage associates to report any safety concerns, near misses, or incidents.

At SCHEELS, we offer a full range of benefits, including an Employee Stock Ownership Plan (ESOP), 401(k) with Roth options, associate discounts, and full health coverage—including medical, HSA, dental, and vision. We also offer accident and hospital indemnity insurance, an Employee Assistance Program, and time to recharge through paid time off, holiday pay, maternity leave, and bereavement leave. (Note: Additional leave benefits may apply based on your state of employment.)

Learn more about what it means to be an owner at SCHEELS on our Careers Page .

EQUAL EMPLOYMENT OPPORTUNITY

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.