Virtual Travel Support Specialist

Elevationtravelpartners; Gulfport (MS); On-site; USD 35,000 - 45,000; Full time

Job summary

Elevationtravelpartners is looking for a Virtual Travel Customer Service professional in Gulfport, MS. The role focuses on aiding clients with trip preparation and ongoing support throughout their journeys. Responsibilities include managing requests via email, chat, and phone, and ensuring travelers feel confident and prepared.

The ideal candidate will be organized, friendly, and comfortable using online tools. Prior customer support experience is preferred, and a passion for travel is a plus.

Qualifications

• Customer support experience preferred.
• Friendly and professional communication style.
• Reliable, organized, and able to learn new systems.

Responsibilities

• Assist clients through email, chat and phone.
• Handle itinerary changes and travel inquiries.
• Provide guidance on destinations and travel.
• Follow up with clients before their departure.
• Resolve concerns while ensuring satisfaction.

Skills

Customer support experience

Friendly communication style

Reliability and organization

Comfort with online tools

Interest in travel and client satisfaction

Job description

Elevationtravelpartners is looking for a Virtual Travel Customer Service professional in Gulfport, MS. The role focuses on aiding clients with trip preparation and ongoing support throughout their journeys. Responsibilities include managing requests via email, chat, and phone, and ensuring travelers feel confident and prepared.

The ideal candidate will be organized, friendly, and comfortable using online tools. Prior customer support experience is preferred, and a passion for travel is a plus.