Virtual Teller

Peoples Bank; Wilmington (OH); On-site; USD 33,000 - 42,000; Full time

Job summary

Peoples Bank is seeking a dedicated ITM Teller for its Interactive Teller Machine Virtual Center. The role focuses on delivering exceptional customer service, processing virtual transactions, and introducing clients to bank products. Flexibility to accommodate extended hours is required.

The position emphasizes accuracy, confidentiality, and teamwork, with training on bank policies and a wide range of products and services. High school diploma or GED is required.

Qualifications

• High School Diploma or GED; one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to work in a fast paced environment with a high degree of accuracy and close attention to detail.
• Proficient knowledge of Windows and Microsoft Office software (Notes, Word, and Excel).
• Excellent verbal and written communication skills.
• Trustworthy and confidential behavior is essential in this role.

Responsibilities

• Deliver superior customer service with a friendly demeanor through the Interactive Teller Machine Virtual Center.
• Develop and retain the virtual customer base, greet by name, be responsive and timely with correspondence and problem resolution.
• Maintain a position of trust by keeping customer business confidential and safeguarding information.
• Handle deposits and cash virtually, verify amounts, and ensure accurate processing per policy.

Skills

Verbal communication

Written communication

Detail orientation

Team player

Windows & MS Office

Education

High School Diploma or GED

Tools

Windows OS

Microsoft Office

Notes

Word

Excel

Job description

Build Your Future Here

Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well, you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.

Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003.

We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank and work:

• American Banker Best Banks to Work For in 2021, 2022, 2023, 2024 and 2025
• Top Workplaces USA national award in 2022, 2023, 2024, 2025 and 2026
• Newsweek’s America's Greatest Workplaces 2024, 2025 and 2026
• Forbes America’s Best Banks 2024 and 2025
• Forbes Best-in-State Banks 2020, 2021. 2025 and 2026
• TIME’s America’s Growth Leaders 2026 award winner

At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including:

• 401(k) retirement plan with an employer match
• employee stock purchase plan
• various education assistance programs such as student loan and tuition paydown/reimbursement
• paid vacation
• holidays
• and much more

For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/

Our associates are each accountable for living the culture and values of the organization. This includes ensuring actions and behaviors create a positive and collaborative work environment, always acting with integrity and professionalism and providing extraordinary customer service. Our goal is for you to be successful; to that end being reliable in terms of ensuring you are at work on time and work your schedule as well as actively pursuing your performance objectives, will be fundamental in your contributing to the teams' success as well as the organization.

Job Purpose

This position will be responsible for providing excellent service to our customers in accordance with Peoples Bank policies through the Interactive Teller Machine Virtual Center. Will have the ability to process teller transactions, introduce clients to bank products and services, assist customers with maintenance request, and resolve customer service issues. Tellers are willing to work a flexible schedule to accommodate the possible extended operating hours and business needs of the ITM Virtual Center.

Job Duties

• Deliver superior customer service with a friendly demeanor, can-do attitude, and willingness to help at all times through the Interactive Teller Machine Virtual Center.
• Develop and retain the virtual customer base, greet by/use name, have knowledge of account ownership, and be responsive and timely with correspondence, problem resolution, while maintaining a positive demeanor.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Maintain balancing and error record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for errors that are more difficult.
• Receives checks and cash virtually for deposit to savings and checking accounts, verifies deposit amounts, and examines checks for endorsement and negotiability.
• Follow operational standards regarding security, risk management, and compliance.
• Consistently completes required training for all bank and branch policies and procedures.
• Maintain a working knowledge of the complete line of products and services offered.
• Deliver efficient results by handling client’s needs with the shortest wait times necessary.
• Must have the ability to define and offer solutions to resolve problems. Uses knowledge of the organization to identify helpful resources.
• Will perform special projects as assigned.

Education, Job Skills and Qualifications

• High School Diploma or GED; one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to work in a fast paced environment with a high degree of accuracy and close attention to detail.
• Proficient knowledge of Windows and Microsoft Office software (Notes, Word, and Excel).
• Excellent verbal and written communication skills.
• Trustworthy and confidential behavior is essential in this role.
• Positive and professional attitude.
• Punctual, present, and excellent work ethic at scheduled time(s).
• Proven team player.
• Must be able to travel to attend internal education and meetings which in some circumstances may include overnight stay.
• Reliable transportation to arrive to and from ITM call center.
• Presentable via video chat/display while maintaining Bank and Retail Standards

Basic Qualifications

• High School Diploma or GED; 1 month to two years related experience and/or training; or equivalent combination of education and experience.
• Reliable transportation to arrive to and from ITM call center.
• Must be able to travel to attend internal education and meetings which in some circumstances could include overnight stay.

Equal Opportunity Employer M/F/Disabled/Vet

If you are unable to complete this application due to a disability, contact [e-mail] to ask for an accommodation, alternative application process or other inquires.