Virtual Patient Safety Attendant

HCA Healthcare, Inc.; Texas; On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits includinghealth

Wellbeing support with free counseling

Paid time off and disability coverage

401(k) with company match

Education support

Fertility and family building benefits

Job summary

HCA Healthcare's Methodist Hospital Northeast is seeking a Virtual Patient Safety Attendant to monitor high-risk patients via video. You will work with the care team to ensure a safe environment, prevent falls, and protect patient privacy throughout the shift.

The role requires 1+ year healthcare exposure, and De-Escalation Training (CPI/NVCI or equivalent) within 90 days. Strong communication and documentation skills are essential for success.

Qualifications

• 1+ years of experience in a healthcare setting preferred.
• De-Escalation Training (CPI, NVCI, or similar) required within 90 days.
• Strong observation and documentation skills.

Responsibilities

• Provide continuous observation of high risk patients via video monitor.
• Maintain a safe environment with fall and self-harm prevention.
• Document patient status and activity clearly during shifts.
• Communicate effectively with patients, physicians and staff.
• Support teamwork and uphold patient privacy and confidentiality.
• Participate in performance improvement activities.
• Perform other duties as assigned.

Skills

Communication skills

Active listening

Professionalism

Job description

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Virtual Patient Safety Attendant today with Methodist Hospital Northeast.

Job Summary and Qualifications

The Virtual Patient Safety Attendant (PSA) participates in high-quality, patient-centered care by providing continuous observation and monitoring for high risk patients via a video monitor at an otherwise specified location. In collaboration with the patient care team, the Virtual PSA ensures the patient environment is free of obstacles and minimizes risk of falls and accidental or intentional self-harm.

Major Responsibilities:

Quality

• Provides constant visualization of assigned patients during shift.

• Monitors for a safe, risk-free patient environment by utilizing knowledge of fall prevention protocols and self-harm prevention.

• Monitors patient physical and emotional condition. Reports any changes in status promptly.

• Creates clear, accurate documentation on patient status and activity during the shift.

• Demonstrates knowledge and respect of patient rights to privacy and protection of patient confidentiality.

Service

• Demonstrates excellent communication skills, including active listening. Ensures patients, physicians, and colleagues have a clear understanding of all communications.

• Engages in evidence-based best practices that enhance the patient experience, including communication fundamentals/AIDET, etc.

• Participates as an active member of the health care team and positively promotes the rest of the team to patients/families/caregivers and other colleagues.

• Maintains a professional appearance and demonstrates behaviors consistent with established policies/procedures.

People

• Serves as a resource to department staff, students, volunteers and other departments, and contributes to the teamwork essential to ensuring quality patient care.

• Assists in the orientation of new staff as needed.

Growth

• Participates in hospital or departmental performance improvement activities, and seeks opportunities to improve department and inter-department processes.

Other

• Performs other duties as assigned.

Education & Experience:

• Preferred: 1+ years of experience in a healthcare setting.

License, Certifications, Training:

• De-Escalation Training (CPI, NVCI, or other) Required 90 Days Grace Period

Benefits

Methodist Hospital Northeast, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services

• Wellbeing support, including free counseling and referral services

• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence

• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling

• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Methodist Hospital Northeast is a 232 bed, full service hospital. We are home to the Joint Replacement Academy. We offer the latest treatment options for knee and hip pain. We house an impressive neurosurgical program. This program offers services from elective spine surgeries to advanced and comprehensive brain and spine care.

We are recognized by the American Heart Association/American Stroke Association as a Certified Primary Stroke Center. We handle patients with urgency. We are acknowledged by the American College of Cardiology as an Accredited Chest Pain Center with Primary PCIa. All complaints are handled crucially. We are identified by the American Nurses Credentialing Center for having a Pathway to Excellence Program. We dedicate resources to our employees. We have received the Mission: Lifeline® Bronze Receiving Quality Achievement Award. This is awarded for implementing specific quality improvements. These measures were outlined by the American Heart Association. The improvements impact the treatment of patients who suffer severe heart attacks. This was outlined by the Texas Award for Performance Excellence. We have been nationally recognized by Leapfrog’s Hospital Safety Grade A.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.