Virtual Monitoring Program Manager

VCU Health System Authority; Richmond (VA); Remote; USD 90,000 - 120,000; Full time

Job summary

VCU Health System Authority seeks a Nurse Manager, Virtual Monitoring to lead a multidisciplinary team delivering remote patient monitoring across the enterprise, ensuring high-quality virtual care, patient safety, and efficient workflow.

You will oversee telesitters, telemetry support, and virtual nursing, align with Magnet Hospital goals, and drive technology-enabled care while mentoring staff and promoting professional development.

Job description

The Nurse Manager, Virtual Monitoring ensures that excellent patient care is provided by a nursing team of sufficient number and competency to meet patient needs, ensuring the highest quality of care and professionalism. The Nurse Manager, Virtual Monitoring is responsible for overseeing remote patient monitoring operations, ensuring high-quality virtual care, and leading a virtual monitoring team of multidisciplinary professional and support staff to include telesitters, telemetry support, and virtual nursing across the enterprise. This job focuses on improving patient safety, optimizing workflow efficiency, and integrating technology to enhance remote patient observation.

This role supports activities and organizational initiatives that enable VCU Health System to be recognized within the healthcare community for excellence in nursing and continued recognition as a Magnet Hospital by the American Nurses Credentialing Center.

Essential Job Statements

Performance Expectation: Pertains to Staff in Licensed Nursing Positions ONLY

Employee must complete 15 contact hours of Continuing Nursing Education during this evaluation cycle. Failure to achieve the required number of contact hours will result in the employee being ineligible to receive an overall performance rating above "Fully Meets".

Performance Expectation: Leadership & Retention

• Providing strong team leadership.
• Utilizing his/her ability to motivate the virtual monitoring staff and respond to individual and team needs across the enterprise.
• Developing a strong team culture, dealing appropriately with staff conflict.
• Effectively communicating with staff and promoting two-way communications.
• Proactively promoting staff satisfaction and retention and taking prompt action to address concerns or issues.
• Demonstrating collaboration and partnership skills with physicians, health care team members, colleagues, administrative leaders and others.
• Effectively leading and facilitating meetings.
• Is self-directed in own professional development: setting outcomes, seeking needed resources or learning, seeking and accepting feedback.
• Displaying the ability to plan time, organize workload and delegates effectively and efficiently.
• Understanding hospital wide objectives and priorities; incorporating them into unit goals.
• This role supports activities and organizational initiatives that enable VCU Medical Center to be recognized within the healthcare community for excellence in nursing and continued recognition as a Magnet Hospital by the American Nurses Credentialing Center.
• Utilizing the Nursing Strategic Plan in developing unit-based priorities.
• Leading and maintaining a learning environment for students and staff.

Performance Expectation: Clinical Management

• Being clinically skilled, familiar with recent developments, having an obvious passion for nursing with commitment to excellence in nursing practice.
• Ensuring compliance with patient care standards.
• Reviewing incidents and complaints and takes action in a timely fashion.
• Developing annual staffing plan and staffing grid in collaboration with Nursing Director.
• Managing and maintaining staffing according to plan and the needs of patients.
• Effectively dealing with process issues, interdepartmental or ancillary problems.
• Effectively managing and providing sufficient resources for care including supplies, medications and equipment.
• Creating & maintaining a healthy and healing environment.
• Provide oversight into the use of virtual monitoring technology for patient assessment and monitoring, stay current with advancements in virtual monitoring technology, and ensure staff proficiency in using remote monitoring systems across the enterprise.

Performance Expectations: Technology Management

The Nurse Manager ensures the proper functioning of telemetry equipment and systems, troubleshooting any technical issues that arise, and coordinating with IT support as needed.

Performance Expectation: Coaching/Mentoring

• Coaching, mentoring and empowering staff in their clinical and professional development.
• Inspiring, motivating and supporting staff to pursue professional advancement program, advanced education and certification.
• Collaborating with the Nurse Clinician to develop unit specific plan for orientation, competency assessment and staff development.
• Assuring effective orientation & clinical competence.
• Fostering leadership growth among staff, able to identify and mentor potential leaders.

Performance Expectation: Human Resource Management

The Nurse Manager displays competency in Human Resource management as evidenced by: Demonstrating effective management and progressive discipline for performance i