Virtual Medical Assistant (Customer Navigation)

70 HonorHealth Support Services; United States; On-site; USD 35,000 - 48,000; Full time

Job summary

HonorHealth in Phoenix, AZ is seeking a Medical Assistant to support providers and patients in a fast-paced outpatient setting. You will assist with virtual care activities, patient registration, scheduling, and chart preparation for telehealth encounters.

The role requires a High School Diploma or GED, and completion of a Medical Assisting program with certification options preferred. BLS and CMA/CCMA certifications are among the preferred qualifications.

Qualifications

• High School Diploma or GED is required.
• Medical Assisting Diploma/Certificate or completed program required.
• Certification exam completion and certification options preferred.

Responsibilities

• Receives, triages, and responds to inbound requests via calls and messages.
• Assists with virtual care activities under a provider's direction (e.g., gathering medical history, refills).
• Prepares patients and charts for telehealth encounters and scheduling.
• Performs other duties as assigned under supervision.

Education

High School Diploma or GED

Medical Assisting Diploma/Certificate

Certification exam completion ( CMA / cert )

Job description

Primary City/State: Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027 Category: Healthcare Support Shift: Day Varied Hours M-F 7am - 5:30pm

Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities: JOB SUMMARY

Serves as a liaison between providers, facilities, pharmacies, insurance plans, support staff, patients, and others. Receives, triages, and responds to inbound requests via multiple channels including, but not limited to, phone calls and electronic messages. Under the direction of a provider, assists with virtual care activities such as gathering/documenting medical history, medication refills, test result communication, patient education, etc. Also assists with provider schedule maintenance, preparing patients and charts for telehealth encounters, outpatient registration, appointment scheduling, referrals to a specialist, patient portal administration, and authorization of services, equipment, and medications. Reports to Manager of Operations for administrative duties and to a licensed provider for clinical and patient care responsibilities. Demonstrates the knowledge and skills needed to provide appropriate care in accordance with organizational policies, government regulations, and best practices. Identifies and meets the needs of all customers while performing in a manner consistent with the organization’s core values of innovation, collaboration, accountability, respect, and empathy.

ESSENTIAL FUNCTIONS

Receives, triages, and responds to inbound requests from providers, facilities, pharmacies, insurance plans, support staff, patients, and others via multiple channels including, but not limited to, inbound calls and electronic messages regarding patient care. Follows up on inbound requests with outbound communication to providers, facilities, pharmacies, insurance plans, support staff, patients, and others via multiple channels including, but not limited to, outbound calls and electronic messages regarding patient care. Under the direction of a provider, assists with virtual care activities such as gathering/documenting medical history, medication refills, test result communication, patient education, etc. Assists with provider schedule maintenance, preparing patients and charts for telehealth encounters, outpatient registration, appointment scheduling, referrals to a specialist, patient portal administration, and authorization of services, equipment, and medications. Performs other duties as assigned.

EDUCATION

High School Diploma or GED Required Other / Certificate Graduation certificate from an accredited Medical Assistant training program. Required

Required EXPERIENCE

1 year experience in a medical office setting. Required

3 years experience in a medical office setting, including experience gathering medical history, medication refills, test result communication, patient education.

Preferred LICENSE AND CERTIFICATIONS

Basic Life Support (BLS) - Certification Required

Medical Assisting Diploma/Certificate or passed exam - Medical Assisting Diploma/Certificate or passed exam Required

Completion of an approved training program OR completion of an unapproved training program and successfully passes the medical assistant examination administered by a certifying organization accredited by either the National Commission for Certifying Agencies or the American National Standards Institute as described by the Arizona Administrative Code (Chapter 16 – Arizona Medical Board - R4-16-401 and R4-16-101) Required

Certified Medical Assistant (CMA) - Certification Preferred

Certified Clinical Medical Assistant (CCMA) - Certification Preferred

Registered Medical Assistant (AMT-RMA) - Certification

HonorHealth will reimburse the cost of the successful completion of the certification exam. If you do not receive your certification within the assigned period, you will no longer meet the minimum qualification of the position and will be terminated.

We're all in for your career.

Expert care from experts who care. At HonorHealth, you’ll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication. We’re delivering a healthcare experience that simply feels better through:

• Nine acute-care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff

Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area. From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago. Come join us and go all in for your career.

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