Virtual Legal Services Customer Support Representative

International SOS; Connecticut; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid training

401K (Retirement Plan)

Medical, Dental & Vision benefits

Remote Work from home opportunity

Job summary

Aspire Lifestyles is seeking Customer Service Representatives to support global client programs from a remote home office in the United States. You will respond to inquiries via phone, email, and chat, handling lifestyle services, travel coordination, entertainment, dining, and loyalty program benefits.

The role requires strong customer focus, the ability to work in a fast-paced environment, and at least two years in customer service.

Qualifications

• Minimum 2 years of interactive customer service experience.
• Call center or high-volume service experience preferred.
• Hospitality, travel, or loyalty program experience is highly valued.
• Personal global travel experience is an asset.
• High school diploma or equivalent required.

Responsibilities

• Manage inbound customer requests through phone, email, and chat.
• Provide accurate and timely support for customer inquiries and service requests.
• Assist customers with travel-related or lifestyle loyalty program needs.
• Document interactions and manage cases using company systems.
• Maintain quality standards while meeting service and performance metrics.

Skills

Customer service

Communication

Multitasking

Problem solving

Tools

CRM software

Job description

Location: Remote USA - Must located in in one of the following states: AL, AZ, CT, FL, GA, IL, KY, MO NC, NH, NV, OH, OK, PA, SC, TN, TX, VA.

Position Type: Permanent, Full-Time

Pay Range: $18.00 per hour

This is a newly created permanent position.

Aspire Lifestyles delivers premium loyalty and customer service solutions for some of the world’s most recognized brands.

Our agents play a key role in ensuring customers receive responsive, professional support while representing our clients with care and attention to detail.

We are seeking highly skilled Customer Service Representatives to support global client programs and deliver world-class service to high-value customers.

In this role, you will respond to inbound requests through phone, email, and chat, providing polished, timely, and accurate support related to lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits. You will help create seamless, unforgettable experiences while representing some of the world’s most recognized brands.

Competitive hourly rate + performance-based incentives.

Benefits

• Full-time (40 hours/week), Fixed Schedules
• Paid training
• 401K (Retirement Plan)
• Medical, Dental & Vision benefits
• Remote Work from home opportunity

Responsibilities

• Manage inbound customer requests through phone, email, and chat
• Provide accurate and timely support for customer inquiries and service requests
• Assist customers with travel-related or lifestyle loyalty program needs
• Document interactions and manage cases using company systems
• Maintain quality standards while meeting service and performance metrics

The goal of this role is to provide professional, seamless customer experience with every interaction.

Key Attributes

• A passion for helping customers and solving problems
• Comfort working in a fast-paced, performance-driven environment
• Minimum 2 years of interactive customer service experience
• Call center or high-volume service experience preferred
• Hospitality, travel, or loyalty program experience is highly valued
• Personal global travel experience is an asset

Language Opportunities

• Spanish
• French
• Mandarin
• Cantonese
• Portuguese

Ability to work a flexible schedule including evenings, weekends, and holidays.

Have a private work-from-home environment with reliable hardwired internet.

High school diploma or equivalent is required.

Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.