VIRTUAL HEALTH LIAISON

GRIFOLS, S.A.

Minneota (MN)

Remote

USD 110,000 - 130,000

Full time

9 days ago

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Benefits offered by this job

Medical, Dental, Vision

Life Insurance

PTO

5% 401(K) match

Tuition reimbursement

Job summary

Grifols is seeking a Patient Access Liaison to minimize reimbursement barriers for patients and providers for Prolastin-C across identified geographies. You will execute the market access reimbursement plan, working with physicians, staff and institutional customers to resolve coverage issues.

The role requires knowledge of public and private payer policies, collaboration with Market Access, Sales and Hub partners, and travel up to 50% across multi-state territories.

Qualifications

1–2 years of experience calling on field-based customers.
Ability to build strong relationships with healthcare professionals.
Knowledge of payer policies and reimbursement processes is a plus.

Responsibilities

Educate prescriber office personnel on Prolastin Direct processes to facilitate patient access.
Manage patient support services and reimbursement programs to ensure regulatory compliance.
Collaborate with payor team to understand policies and facilitate access.
Explain prior authorization requirements and appeals processes to providers.
Resolve coverage issues with Hub/SP account management and field teams.
Build professional relationships with customers in targeted accounts to address market access issues.

Skills

Field-based sales

Healthcare payer knowledge

Customer relationship building

Travel readiness

Job description

Would you like to join an international team working to improve the future of healthcare? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

Role Overview

The role of the Patient Access Liaison (PAL) is to minimize access and reimbursement barriers for patients and providers to Prolastin-C. They will accomplish this by executing the market access reimbursement plan in the assigned geographic area with physicians, office staff and institutional customers. The PAL will work closely with internal and external partners including HCPs and their staff, Market Access, Sales and SP/Hub partners in the field, supporting accounts in resolving reimbursement issues and concerns. The PAL is expected to have a deep working knowledge of both public and private payer policies within their market, as it relates to Prolastin-C coverage and access. This position will serve as subject matter expert on payer/reimbursement matters, patient services and pharmacy processes and requirements.

Remote Work Requirement

For this role to be remote you have to be located near a major airport in one of the following states:

Key Responsibilities

Proactively educate prescriber office personnel on the Prolastin Direct program and processes to facilitate patient access via in person and virtual interactions
Champion and manage the appropriate utilization of patient support services and reimbursement programs to ensure compliance with legal and regulatory requirements
Demonstrate deep knowledge in reimbursement and access across patient support offerings and be the subject matter expert in the geography.
Collaborate closely with the payor team to understand payer policies and facilitate patient access.
Ensure providers understand prior authorization requirements, appeals processes and clinical criteria, including technology options for electronic submission of PA, Letter of Medical Necessity, appeals, step edits, formulary exception requests and provides support for other related coverage issues and documentation requirements.
Closely collaborate with Hub/SP account management team to directly solve any customer-related issues.
Builds productive, professional relationships with customers in targeted accounts to address market access issues.
Strong functional knowledge of specialty pharmacy and health insurance and benefits with a demonstrated expert understanding of insurance eligibility benefit verification, prior authorization processes, reimbursement coverage, appealing insurance denials, application of financial assistance, co-pay support and free product programs
Ability to travel and cover large multistate geography territories;
50% travel required.
1- 2 years of experience calling on field-based customers and proven ability to build strong relationships with healthcare professionals.

Qualifications

Example: If a job level requires a Bachelor’s degree plus 4 years of experience, an equivalency could include 8 years of experience, an Associate’s degree with 6 years of experience, or a Master’s degree with 2 years of experience.

Pay & Benefits

The estimated pay scale for the Patient Access Liaison role based remotely in any of the listed states in the job description, is $110,000 to $130,000 per year. Additionally, the position is eligible to participate in up to 8% of the company bonus pool.

We offer a wide variety of benefits including, but not limited to: Medical, Dental, Vision, life insurance, PTO, paid holidays and up to 5% 401(K) match and tuition reimbursement.

EEO Statement

religious practices and observances; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Remote Work Locations