Virtual Field Reimbursement Manager

Inizio Engage; Fort Washington (Montgomery County); Teletrabalho; USD 98 000 - 182 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

Comprehensive benefits

Paid time off

Resumo da oferta

Inizio Engage is seeking a Virtual Field Access Manager to educate healthcare providers and staff on patient access, insurance approval, and reauthorizations for prescribed therapies. You will work to resolve payer inquiries, provide guidance on prior authorization, and support site staff across the specialty pharmacy channel.

You will collaborate with Clinical Specialists and District Managers to upskill teams, manage accounts virtually, and ensure compliance with PHI and program rules.

Qualificações

• BS/BA Degree required.
• 3+ years in reimbursement and patient access, market access or related area, with 5+ years total healthcare experience.
• Experience engaging HCP staff to educate on access pathways and product requirements.
• Experience navigating payer reimbursement processes (commercial and Medicare Part D).
• Ophthalmology or self-injectable product experience preferred.
• Patient-centric with strong interpersonal and listening skills.
• Excellent written and verbal communication and presentation skills.

Responsabilidades

• Educate HCP office staff on access pathways and product requirements.
• Explain prior authorization and appeals processes, forms, submission procedures, and reauthorization needs.
• Upskill field partners on navigating access challenges across geography.
• Identify and resolve patient access and reimbursement issues in a compliant manner.
• Serve as reimbursement expert for patient support services team within assigned geography/plans.
• Document call details with data integrity for program compliance.
• Navigate CRM platform in daily interactions and adhere to internal processes.
• Maintain PHI confidentiality and comply with laws and policies.

Conhecimentos

Reimbursement expertise

Patient access

HCP education

Communication

Formação académica

BS/BA Degree

Ferramentas

Microsoft Office

Google Suite

CRM software

Descrição da oferta de emprego

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.The Virtual Field Access Manager will provide access education to HCPs of insured patients who enroll in vendor programs and/or have been prescribed one of our client’s brands. They will engage healthcare providers, and their staff to communicate and educate on patient benefit coverage, prior authorization processes, general payer policy criteria and affordability programs supporting the initiation of the products. They will have a solid understanding of the local, regional and national payer landscape. Exceptional customer and patient engagement skills, attention to detail, and the ability to think comprehensively is a must. The virtual Field Access Manager will report to a National Director.This is your opportunity to join Inizio Engage and represent Genentech, a top biotechnology company!Why You’ll Love Working HereWe believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially:Competitive pay that recognizes your experience, expertise, and impactComprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leaveCompany-paid holidays so you can rest, recharge, and focus on what matters mostRecognition programs, contests, and awards that celebrate your contributionsContinuous growth opportunities through learning, leadership development, and career advancement supportA collaborative culture where your ideas are valued and your work makes a differenceWe’re also proud to be recognized for creating an exceptional employee experience:Best Place to Work in BioPharma — 2022, 2023, 2025Certified Great Place to Work — 2021, 2023, 2025, 2026Learn more: https://www.greatplacetowork.com/certified-company/7003732What you will be doing?Engage healthcare providers and appropriate office staff to educate on access to prescribed treatments within the specialty pharmacy channel, including addressing questions about initial access, insurance approval and reauthorizations pertaining to the initiation of product.Educate HCP office staff about prior authorization & appeals process, how to access related forms, and high-level information about submission procedures and reauthorization requirements.Formulate and implement comprehensive educational framework to upskill field partners including Clinical Specialists and District Managers on navigating simple to moderately complex access challenges.Work compliantly and proactively to identify and resolve patient access and reimbursement issues, within assigned geography.Provide appropriate factual process information to HCP office utilizing Personal Health Information (PHI), with appropriate patient consent.Serve as reimbursement expert for patient support services team for assigned geography/plansUtilize approved resources and call guides/FAQs to provide education and answer questions as needed.Conduct ongoing payer policy reviews and contribute local, regional and national policy insights to key stakeholders and client leadership.Virtually manage assigned accounts and align with key stakeholders on ongoing support needs.Document call details with attention to data integrity to ensure compliance with program policies and business rules.Navigate CRM platform in daily interactions and learn internal team processes.Maintain confidentiality of Patient Health Information (PHI) and act in compliance with all laws, regulations, and company policies.Triage appropriate escalations to the manufacturer leadership team in accordance with the program design and business rules.Comply, take, and attend all required training. Adhere to all Inizio and client policies, procedures, business rules, and call guides, as well as applicable laws.What do you need for this position?BS/BA DegreeProven success operating in a virtual environment3+ years of relevant experience in reimbursement and patient access, market access, specialty pharmacy, or physician/system account management, with 5+ years of total healthcare industry experience.Experience engaging HCP staff in a support role to educate on access pathways and product requirementsExperience navigating payer reimbursement process, including commercial and Medicare Part D (pharmacy benefit design and coverage policy)Ophthalmology and self-injectable experience preferredExperience with specialty products acquired through specialty pharmacy networksPatient-centric and service-oriented mindset, with a high degree of emotional intelligence and empathyExemplary interpersonal and listening skillsStrong communication (written and verbal), and presentation skillsStrong business acumenHigh enthusiasm with a drive to success within a team – demonstrated ability to reach common goals in collaboration with multiple therapeutic specialists, sales leadership, market access, and patient support services colleaguesHighly organized with excellent attention to detail and the ability to multi-task in engaging both patients and providersHighly proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and Google Suite ProductsLanguage requirements: English required and Spanish highly preferredThe base pay range for this position is $ 98K – $ 182K per year. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.About Inizio EngageInizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.To learn more about Inizio Engage, visit us at: https://inizio.com/Equal Opportunity & InclusionInizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.Inizio Engage is committed to providing reasonable accommodations in accordance with applicable law.Inizio Engage complies with applicable fair chance hiring laws and will consider qualified applicants regardless of criminal history. Where permitted by applicable law, employment offers may be contingent upon the successful completion of a background check. Any information obtained from a background check will be considered in relation to the requirements of the relevant position, consistent with applicable law.Candidate Use of Artificial Intelligence in InterviewsAs part of our commitment to a fair and equitable hiring process, candidates are expected to complete all interview activities without the use of artificial intelligence tools or external assistance unless such assistance is authorized in advance by Inizio Engage or otherwise required in accordance with applicable law. This includes, but is not limited to, using generative artificial intelligence platforms to produce, edit, or guide responses in real time. Candidates may be asked to confirm compliance with this policy. Any violation of this policy may result in disqualification from consideration of employment. Candidates may submit requests for reasonable accommodation in accordance with applicable law to the Inizio Engage Talent Acquisition team.