Virtual Customer Care Position at Conduent Madison, MS

Conduent; Madison (MS); Vor Ort; USD 28.000 - 38.000; Vollzeit

Zusammenfassung

A customer service company is seeking a Virtual Customer Care Assistant in Madison, MS. The role requires providing support to customers, troubleshooting inquiries, and maintaining high standards of professionalism. Candidates must have a High School diploma and strong customer service skills. This full-time position offers opportunities for individuals who excel in a fast-paced environment.

Qualifikationen

• Must have excellent telephone manner and listening skills.
• Ability to relate to customers professionally and courteously.
• Self-motivation to work under initiative.

Aufgaben

• Support customers with their accounts and resolve inquiries.
• Provide troubleshooting assistance to customers.
• Maintain a high level of world-class customer service.

Kenntnisse

Customer Service Skills

Attention to Detail

Multi-tasking

Ausbildung

High School Diploma or GED

Jobbeschreibung

Virtual Customer Care Position job at Conduent. Madison, MS. As a Customer Care Assistant working, you will be working to support customers with their accounts. Your responsibilities will include but are not limited to the following:
- Ability to navigate through multiple computer applications with speed and accuracy. Work with customers to resolve inquiries.
- Provide troubleshooting assistance to customers.
- Ability to accept and implement coaching and feedback to achieve individual and team performance goals.
- Maintain a high level of world-class customer service/professionalism to a wide range of customers.
- Recommend products that best suit the customer.
Requirements:
- Ability to type 25 WPM
- Must have the ability to be directly plugged into the internet as well as a quiet place to work at home.
- Excellent telephone manner and listening skills, ability to relate to customers professionally and courteously, work in a team environment, work under pressure, sit for long periods, excellent attention to detail and multi-tasking, Self-motivation to work under his/her initiative.
- Must pass state, federal and criminal background check
-Must pass a drug screen
- Must have a High School diploma or general education degree (GED).
- Must be at least 18 years of age or older

If you are interested please apply through the link below:
Apply with Get.It
Employment Type: Full-Time