Virtual - Customer Account Manager Sales Representative

Comcast; Philadelphia (Philadelphia County); On-site; USD 18,184 - 25,898; Full time

Job summary

Comcast in Philadelphia County seeks individuals adept at retaining business customers and increasing sales through direct phone engagement. The role entails making outbound calls, preparing sales reports, and driving customer satisfaction through effective communication. This position requires a High School Diploma / GED and 2–5 years of relevant experience.

The compensation is structured at $16.00 per hour as base pay, with targeted total compensation reaching $29.22. Candidates must exhibit strong customer-focused skills and a willingness to embrace technology while working in a collaborative environment.

Qualifications

• 2–5 years of relevant work experience.

Responsibilities

• Retain business customers by solution-based selling and account management.
• Make outbound calls to achieve sales quota metrics.
• Prepare sales documentation and forecasts.
• Drive sales growth and account retention.
• Document all customer interactions accurately.

Skills

Customer-Focused

Workplace Organization

Persuasion

Technical Knowledge

Adaptability

Communication

Critical Thinking

Problem Solving

Resilience

Professional Integrity

Education

High School Diploma / GED

Job description

Job Summary

Responsible for supporting Comcast Business Services in their efforts to retain and grow existing customer base. Act as a business partner with emphasis on driving increased sales and revenue over the telephone while enhancing customer satisfaction through regular contact and problem resolution.

Core Responsibilities

• Retain business customers by mining and growing accounts through solution based selling and account management via the telephone.
• Make outbound calls to accounts to achieve sales quota metrics.
• Prepare sales documentation, activity reports and forecasts, as required.
• Create proposals for customers related to the proposed solution and new sales opportunities.
• Develop customer relationships through regular customer contact via the telephone.
• Drive both sales growth and account retention by introducing various products and services available through Comcast Business.
• Document effectively and accurately conversations and contact information into the client management system.
• Work with customers to minimize downgrading or leaving Comcast.
• Function in a closely monitored environment, including continual monitoring of customer calls and productivity levels.
• Maintain regular, consistent and punctual attendance; work nights and weekends, variable schedule(s) and overtime as necessary.
• Complete other duties and responsibilities as assigned.

Employees Expectations

• Understand operating principles and make them guide how you do your job.
• Own the customer experience, putting customers first and promoting seamless digital options.
• Be an enthusiastic learner and advocate of technology, products and services.
• Win as a team by working collaboratively and embracing new ideas.
• Participate in the Net Promoter System, giving feedback to improve customer experience.
• Drive results and growth.
• Support a culture of inclusion in all work.
• Do what is right for each other, customers, investors and communities.

Skills

Customer‑Focused, Workplace Organization, Persuasion, Technical Knowledge, Adaptability, Communication, Critical Thinking, Problem Solving, Resilience, Professional Integrity

Compensation

Base Pay: $16.00 per hour
Targeted Compensation: Base Pay plus Total Target Compensation of $29.22

Education

High School Diploma / GED

Relevant Work Experience

2–5 Years

Equal Opportunity Employer

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider applicants with arrest or conviction records in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Applicants with certain criminal convictions may be restricted from hiring per federal, state, or local laws. An applicant’s criminal history may impact job duties and may result in the withdrawal of a conditional offer of employment.