Virtual Business Development and Operations Administrator

Hubstaff blog; Fort Wayne (IN); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player in the cleaning service sector is seeking a Virtual Business Development and Operations Administrator to enhance their operations and sales functions. This exciting role offers the chance to join a fast-growing team dedicated to quality and client satisfaction. You will manage schedules, communicate with clients, and support sales efforts, all while contributing to operational efficiency. If you thrive in a dynamic environment and possess strong organizational and communication skills, this opportunity is perfect for you. Join a team that values character and a growth mindset as you help shape the future of service delivery in Fort Wayne.

Qualifications

• 2+ years of experience in a virtual assistant or operations role.
• Strong English communication skills, both verbal and written.
• Proficiency with Google Workspace and CRM tools.

Responsibilities

• Manage scheduling and route coordination for cleaning staff.
• Handle inbound sales leads and convert prospects into clients.
• Monitor job completion and assist with real-time issue resolution.

Skills

Organizational Skills

Communication Skills

Problem-Solving Skills

Time Management

Client Relationship Management

Education

High School Diploma

Bachelor's Degree (Preferred)

Tools

Google Workspace

BookingKoala

Go High Level

Job description

Virtual Business Development and Operations Administrator hourly

Job Title: Virtual Business Development and Operations Administrator

Company: Purely Fort Wayne Cleaners

Location:

Work Hours: 12:00 PM – 8:00 PM PST | 7 days/week

Compensation: Competitive, based on experience

About Us:

Purely Fort Wayne Cleaners is the fastest-growing cleaning service provider in the Fort Wayne area, known for our commitment to quality, reliability, and client satisfaction. With a strong reputation built on results and professionalism, we are on track to become the #1 cleaning company in Fort Wayne. As we continue to expand, we are focused on building a team of top-tier talent who are driven, dependable, and committed to excellence. We don’t just hire for skills—we hire for character, ownership, and a long-term growth mindset.

Position Overview:

We are seeking an experienced and results-driven Business Development and Operations Administrator to support and strengthen our daily operations and sales functions. This is a high-impact role requiring exceptional organizational skills, attention to detail, and a proactive approach to problem-solving. You will be responsible for ensuring operational efficiency, converting inbound leads, and contributing to the overall growth and excellence of our service delivery.

This is not just a job—it’s an opportunity to grow with a high-performing team that values initiative, accountability, and continuous improvement.

Key Responsibilities:

• Manage daily scheduling, route coordination, and calendar updates for cleaning staff
• Communicate professionally with clients via phone, email, and text regarding bookings, inquiries, or service updates
• Handle and follow up on inbound sales leads, providing clear service explanations and converting prospects into clients
• Support the onboarding of new clients and ensure their information is accurately recorded in the CRM
• Monitor job completion updates, assist with real-time issue resolution, and ensure follow-ups for quality assurance
• Track and promote online reviews and referral incentives
• Coordinate with marketing and leadership to execute promotional campaigns or service upsells
• Identify opportunities to improve operational efficiency and enhance the client experience

Qualifications:

• 2+ years of experience in a virtual assistant, operations, or client support role (experience in service or cleaning industry preferred)
• Strong English communication skills—verbal and written—with a professional and confident tone
• Proven ability to manage schedules, prioritize tasks, and follow through without supervision
• Proficiency with tools such as Google Workspace and CRMs including BookingKoala and Go High Level (both used daily)
• Self-motivated, highly organized, and able to work effectively in a fast-paced remote environment
• Strong sense of ownership, reliability, and problem-solving skills

Preferred Qualifications:

• Prior experience working with U.S.-based clients or businesses
• Familiarity with customer service best practices for the cleaning or home service industry
• Track record of improving systems or contributing to sales growth

To Apply:

Please submit your resume and a short video introduction explaining your relevant experience and why you believe you’re the right fit for this role. Only applications that demonstrate professionalism and attention to detail will be considered.