VIP Concierge & Customer Experience Manager

Citarella - The Ultimate Gourmet Market; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Inclusive workplace

Job summary

Citarella - The Ultimate Gourmet Market is seeking a Customer Service Operations Manager. This role involves overseeing the Customer Service department operations, engaging with Very Important Customers, and driving sales through exceptional service. The ideal candidate will have strong leadership skills and a focus on delivering high-end customer experiences.

Responsibilities include developing department procedures, maintaining records, and collaborating with various teams. Applicants should have at least 5 years of customer service experience, with a degree and proficiency in Microsoft Office tools.

Qualifications

• 5+ years of experience in customer service; concierge or high-touch client management experience preferred.
• 2+ years of proven leadership experience with the ability to manage and motivate teams.
• Retail food customer service experience is a plus.

Responsibilities

• Oversee daily operations of the Customer Service department.
• Build relationships with Very Important Customers through personalized service.
• Support loyalty and VIP programs in collaboration with marketing.
• Collaborate with other teams to enhance customer experience.

Skills

Customer Service Management

Relationship Building

Sales Strategy

Team Leadership

CRM Proficiency

Education

Degree

Tools

Microsoft Office (Excel, SharePoint, OneDrive)

Job description

Citarella - The Ultimate Gourmet Market is seeking a Customer Service Operations Manager. This role involves overseeing the Customer Service department operations, engaging with Very Important Customers, and driving sales through exceptional service. The ideal candidate will have strong leadership skills and a focus on delivering high-end customer experiences.

Responsibilities include developing department procedures, maintaining records, and collaborating with various teams. Applicants should have at least 5 years of customer service experience, with a degree and proficiency in Microsoft Office tools.