Village Support Coordinator

Agape Village; Portland (OR); Hybrid; USD 52,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Agape Village in Portland, OR seeks a Village Support Coordinator to blend case management, participant coaching, community engagement, and administrative duties to foster housing stability for residents.

You will handle intake, goal setting, HMIS data, records, and weekly village activities, while maintaining a safe, sober environment. Requires a high school diploma and experience with vulnerable populations; Spanish is a plus.

Qualifications

• High School diploma or GED required.
• Experience with individuals experiencing homelessness, poverty, addiction, or mental health challenges preferred.
• Strong interpersonal and relationship-building skills.
• Effective written and verbal communication skills.
• Ability to maintain professional boundaries with empathy and compassion.
• Strong conflict resolution and de-escalation skills.
• Basic computer and data entry skills.
• Valid driver’s license and reliable transportation.
• Ability to work evenings and weekends as needed.
• Ability to support Agape Village mission and values.

Responsibilities

• Assist with participant intake, interviews, orientation, and onboarding.
• Facilitate goal-setting meetings and support participants in developing action plans for housing and stability.
• Build trusting relationships with participants through consistent engagement and encouragement.
• Help participants identify barriers and connect with community resources, programs, and services.
• Provide coaching in life skills, conflict resolution, personal accountability, and decision-making.
• Monitor participant progress and encourage movement toward established goals.
• Maintain participant records, case notes, and required documentation.
• Assist with HMIS data entry and reporting requirements.
• Help maintain a safe, respectful, and sober community environment.
• Address behavioral concerns and hold participants accountable to village expectations.
• Support conflict resolution between participants and assist with de-escalation as needed.
• Conduct regular wellness check-ins with participants.
• Assist in ensuring chores, community responsibilities, and village standards are met.
• Participate in weekly village meetings and community gatherings.
• Staff village office or front gate area, welcome visitors and participants.
• Monitor access to the village and maintain records.
• Perform pod and facility inspections for safety and cleanliness.
• Maintain village logs and schedules.
• Assist with light cleaning and general upkeep.
• Report maintenance and safety concerns to Village Manager.

Skills

Interpersonal skills

Communication

Accountability

Initiative

Problem solving

Organization

Teamwork

Cultural humility

Adaptability

Resilience

Education

High School Diploma or GED

Human Services, Social Work, Psychology

Tools

HMIS

Job description

Village Support Coordinator

Agape Village

Position Summary

Agape Village is a transitional housing program that provides a safe, supportive, and structured community for individuals experiencing homelessness. Grounded in the values of Success, Respect, Sobriety, and Safety, Agape Village seeks to help participants achieve stability, build healthy relationships, and move toward permanent housing.

The Village Support Coordinator plays a key role in supporting participants, maintaining community standards, and assisting with daily village operations. This position combines case management, participant coaching, community engagement, and administrative responsibilities to help create an environment where residents can thrive.

Reports To:

Operations Director

Primary Responsibilities

Participant Support & Case Management

• Assist with participant intake, interviews, orientation, and onboarding.
• Facilitate goal-setting meetings and support participants in developing action plans for housing and stability.
• Build trusting relationships with participants through consistent engagement and encouragement.
• Help participants identify barriers and connect with community resources, programs, and services.
• Provide coaching in areas such as life skills, conflict resolution, personal accountability, and decision-making.
• Monitor participant progress and encourage continued movement toward established goals.
• Maintain participant records, case notes, and required documentation.
• Assist with HMIS data entry and reporting requirements.

Community Support & Accountability

• Help maintain a safe, respectful, and sober community environment.
• Address behavioral concerns and hold participants accountable to village expectations.
• Support conflict resolution between participants and assist with de-escalation when necessary.
• Conduct regular wellness check-ins with participants.
• Assist in ensuring chores, community responsibilities, and village standards are being met.
• Participate in and support weekly village meetings and community gatherings.

Village Operations

• Staff the village office or front gate area, welcoming visitors, volunteers, and participants.
• Monitor access to the village and maintain visitor and volunteer records.
• Perform regular pod and facility inspections to identify cleanliness, maintenance, and safety concerns.
• Maintain village logs, volunteer schedules, and other administrative records.
• Assist with light cleaning, organization, and general upkeep of village facilities and grounds.
• Report maintenance, safety, and operational concerns to the Village Manager.

Requirements

Required Qualifications

High School Diploma or GED.

Experience working with individuals experiencing homelessness, poverty, addiction, mental health challenges, or other vulnerable populations.

Strong interpersonal and relationship-building skills.

Effective written and verbal communication skills.

Ability to maintain professional boundaries while demonstrating empathy and compassion.

Strong conflict resolution and de-escalation skills.

Basic computer and data entry skills.

Valid driver's license and reliable transportation.

Ability to work occasional evenings and weekends as needed.

Ability to support and uphold the mission and values of Agape Village.

Preferred Qualifications

Experience in case management, housing navigation, peer support, or social services.

Human Services, Social Work, Psychology, or related education.

Certified Peer Support Specialist or similar credential.

Experience with HMIS or similar case management databases.

Personal recovery experience with a minimum of 12 months of sobriety, if applicable.

Experience working in transitional housing, shelters, or recovery-focused programs.

Core Competencies

Compassion and empathy

Accountability

Communication

Initiative

Problem solving

Organization

Teamwork

Cultural humility

Adaptability and resilience

Physical Requirements

Ability to walk throughout the village and conduct pod inspections.

Ability to perform light physical work, including cleaning, lifting supplies, and basic grounds maintenance.

Ability to sit, stand, bend, and move frequently throughout the workday.

Application Question(s):

Do you have experience working with our unhoused neighbors?

Do you have experience doing case management - helping people set and achieve goals toward self-sufficiency?

Are you comfortable working in a Christ-Centered environment?

Mission Alignment

The Village Support Coordinator serves as both a coach and community leader, helping residents move toward housing stability while contributing to a culture of success, respect, sobriety, and safety. Through encouragement, accountability, and practical support, this position helps Agape Village fulfill its mission of breaking cycles of homelessness and empowering individuals to achieve lasting stability.

Pay:

$52,000.00 - $55,000.00 per year

Health insurance

Paid time off

Language:

Spanish (Additional Preferred)

About the Company

Agape Village is working to break the cycle of poverty and homelessness in our city through relief, stabilization, and development. We offer a continuum of care and long-term support through outreach, transitional programming, and overnight shelter options. Agape means love, it is a love that goes beyond emotions and seeks the best for others. Agape Village was born from this love – a desire to love our neighbors and help them achieve their best. We believe the best way to do this is by building healthy relationships.