Villa/Cabin Houseman

Wilderness-Hotel-and-Resort-In; Sevierville (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Sign-On Bonus

Up to $1/hr raise

Job summary

Wilderness-Hotel-and-Resort-In in Sevierville, TN is hiring a Houseman to support room attendants and inspectors by transporting linens, delivering supplies, and handling disposal of trash. The role includes responding to guest requests and maintaining a clean, organized team area.

New hires with a valid TN driver's license may qualify for up to $1/hr extra and a sign-on bonus of $300–$600. This is a full-time, on-site position requiring reliability and professional conduct.

Qualifications

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information to customers and employees.
• Regular and predictable attendance is required.
• Maintains professional appearance and punctuality.
• Follows resort and office policies and procedures.
• Demonstrates professionalism and a positive attitude.

Responsibilities

• Transports clean and dirty linens and delivers supplies.
• Assists Room Attendants and Inspectors.
• Strips bed linen and removes trash.
• Sorts linen and transports to storage and basement.
• Delivers items to rooms as requested by guests.
• Reports hazardous conditions and damages to management.
• Completes forms for damaged property or missing items.
• Maintains cleanliness and organization of the houseman closet.
• Communicates with guests in a professional manner.

Skills

Read and comprehend instructions

Write simple correspondence

Guest communication

Excellent attendance

Punctual

Professional appearance

Independent work

Works efficiently

Policy compliance

Positive attitude

Job description

Sevierville, 1424 Old Knoxville Highway, Sevierville, Tennessee, United States of America

Job Description

Posted Thursday, August 13, 2026 at 5:00 AM

*New Hire's with a Valid TN Driver's License eligible for up to an additional $1/hr, as well as a $300-$600 Sign On Bonus*

SUMMARY: A Houseman assists Room Attendants and Inspectors by transporting clean and dirty linens as well as delivering supplies and disposal of trash. A Houseman will also take incoming calls from Guest Services and complete requests accordingly.

ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Conducts storage closet inventories and re-stocks as required.
• Assists Room Attendants – including stripping bed linen and removing trash. Other duties as required.
• Sorts dirty linen and terry, stores in separate carts (metros) and transports to basement.
• Transports clean towels and linens from basement to store houseman closet as needed.
• Keeps houseman closet clean, free of trash and organized at all times. Completes daily check list duties.
• Delivers items to rooms, as requested by guests through the front desk (i.e. irons, extra linens, etc.)
• Picks up and returns items used by previous guests that are found in rooms or hallways.
• Maintains floor clear of trash and dirty lines and towels. Wipes spills as needed.
• Uses the chemicals that have been provided in accordance with directions; familiarizes self with material safety data sheets and uses PPE (personal protective equipment) as necessary.
• Practices safety procedures, including bending, lifting and safe use of equipment. Includes following safe procedures for protection against blood borne pathogens.
• Reports hazardous conditions in work area or equipment, to Management.
• Documents, secures lost and found items and turns them into Lost & Found, in accordance with Company policy.
• Communicates with guests in a professional and friendly manner.
• Completes the required form, as soon as possible, upon discovering any damage to property in hotel rooms or items missing from room inventory – then submit them to Manager.
• This position requires regular and predictable attendance.
• All other duties as assigned by management.

LANGUAGE SKILLS: (Level 2) Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS: (Level 1) Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY: (Level 2) Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

QUALIFICATIONS:

• Ability to act independently with little supervision
• Good attendance and punctual
• Exhibits professionalism
• Exhibits good grooming habits
• Wears the proper uniform
• Works efficiently
• Follows all resort and office policies and standard operating procedures
• Conducts themselves in a professional manner with a positive attitude

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activities:

• While performing the duties of this job, the employee is required to:
  • Regularly stand, walk, use hands to finger, handle and/or feel, reach with hands and/or arms, stoop, kneel, crouch and/or crawl, talk and/or hear

Lifting Activities:

• While performing the duties of this job, the employee is required to:
  • Regularly lift 50 pounds or more with assistance
  • Frequently lift up to 25 pounds
  • Occasionally lift up to 10 pounds

Vision Requirements: Close vision

WORK ENVIRONMENT:

• Occasionally exposed to toxic and/or caustic chemicals

Sevierville, 1424 Old Knoxville Highway, Sevierville, Tennessee, United States of America