Victoria 02 (Rio Grande/Laurent) Service - Customer Service Assistant - Part time

H-E-B; Victoria (TX); On-site; USD 27,000 - 36,000; Full time

Job summary

H-E-B is seeking a Customer Service Assistant to support store operations, including bagging groceries, helping customers move items to their vehicles, and locating products. The role emphasizes friendly customer service and efficient, accurate tasks within a busy retail environment.

Responsibilities include unloading merchandise, stocking areas, maintaining cleanliness, and assisting with store safety standards.

Qualifications

• Able to work in a fast-paced retail environment.
• Must be able to assist customers and stay attentive to their needs.
• Able to maintain high productivity and efficiency standards.

Responsibilities

• Unload merchandise from baskets and assist customers in transporting groceries to their vehicles.
• Package groceries and help customers unload and transport to their vehicles.
• Assist customers in locating merchandise.
• Keep bagging areas stocked and sanitary.

Skills

Customer service

Attention to customers

Productivity standards

Fast-paced work

Education

Orientation completion

Safety training

Job description

Responsibilities Job Summary

As a Customer Service Assistant, you'll package groceries and help customers transport their purchases from the Store to their vehicles.

Key Responsibilities & Essential Functions

• Customer Service: Assists in unloading merchandise from baskets.
• Packages groceries; assists customers in transporting / unloading groceries to their vehicles.
• Assists customers in locating merchandise.
• Stocking / Sanitation: Gathers baskets and picks up trash inside and outside Store.
• Maintains and stocks bag areas.
• Returns products to proper locations.
• Stocks and stages bags; stocks check stand supplies.
• Distributes Buddy bucks to registers, replaces anti-fatigue mats.
• Does Carts & Parts basket relocation and power-washing basket relocation for department setup.
• Performs red basket fill up / retrieval.
• Cleans, mops, dusts, sweeps, vacuums check stand area, Return Center, and CCO area to maintain Store cleanliness and safety.

Qualifications & Key Requirements

Work Experience: Knowledge/Skills/Abilities: Ability to work in a fast-paced environment.

• Required Ability to work with customers and stay attentive to their needs
• Required Ability to maintain a high level of productivity and efficiency standards
• Required Education: Licenses/Certifications: Completion of Company Orientation and Basics of Safety training (upon hire) Physical Demands & Working Conditions: Function in a fast-paced, retail environment, in detailed and precise tasks Work with Customers, staying attentive to their needs Constantly reach at waist, grasp Frequently stand, walk Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to cold, hot, loud noises, ambient temperatures, and wet conditions Demonstrate the ability to lift 55 lbs, and manage more than 55 lbs (up to 100 lbs) While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5
• 5.5 hours per 8-hour day; Occasionally: 0
• 2.5 hours per 8-hour day It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 1/1/2019