Victim Services Support Specialist

MVM, Inc.; Washington (District of Columbia); On-site; USD 70,000 - 73,000; Full time

Job summary

KACE is seeking a Victim Services Support Specialist in Washington, DC to provide telephone-based victim services and support investigations within the Mail Fraud division. The role requires strong communication, research skills, and familiarity with resources for crime victims.

Applicants should have a Bachelor's in behavioral or social science and at least five years of experience in victim services or related fields.

Qualifications

• Bachelor's degree in behavioral or social science or related field is preferred.
• Minimum of 5 years work experience in Victim Services or Social Work.
• Experience supporting investigations and interacting with victims is desirable.

Responsibilities

• Victim Coordination and Assistance: initiate contact with victims and assist with services.
• Planning and Preparation: support investigations with background research and data.
• Reporting Responsibilities: document interactions and generate clear reports.

Skills

Victim Services

Communication

Research

Teamwork

Education

Bachelor's degree in behavioral or social science

Tools

Microsoft Excel

Access

Word

Teams

SharePoint

Job description

Title

Victim Services Support Specialist

Location

Washington, DC

Security Clearance

MBI, Moderate Risk Investigation

Schedule

Due to the nature of law enforcement work and operation, position may require occasional support outside of core working hours, as well as intermittent weekend support, mission dependent

Salary

$70,000-73,000/Annually

Division

Mail Fraud

Level

ISA I-C

About KACE

KACE delivers technology-enabled mission services that advance public health, public safety and national security, combining our large-scale operational capabilities with advanced technologies and data insights to meet the government’s most complex challenges. At KACE, purpose and service are at the heart of everything we do, and every role plays a part in the mission. Our employees bring a wide range of skills, experiences and perspectives to the critical government operations we support, making a measurable impact every day. This is purpose-driven work, and we are committed to delivering a workforce that is mission-focused, accountable, and dedicated to advancing the nation’s safety, security and performance. We’re proud to be certified as a Great Place to Work! This is an honor that reflects the voices of our employees and the culture we’ve built together. This certification recognizes our commitment to creating an inclusive, supportive, and engaging workplace where employees feel valued, heard, and empowered. At KACE, being a Great Place to Work means we prioritize professional growth, celebrate achievements, encourage collaboration, and foster an environment where innovation thrives. The KACE Way is our commitment to our employees, to our customers, and to our communities. Join KACE and make a difference!

Job Summary

The U.S. Postal Inspection Service (USPIS) protects postal customers by safeguarding the nation’s mail system through the effective use of prevention, mail screening, and investigative programs. The Victim Services Support Specialist will provide basic telephone-based “victim services” and execute procedures to identify and remove mail associated with fraud schemes.

Essential Functions and Responsibilities

Knowledge of community resources and agencies that serve victims of crime.

Ability to establish and maintain effective working relationships with other professionals, federal, state, and local agencies, victims, attorneys, law enforcement agents, and representatives from non-governmental service agencies; Experience providing Victim Services desired in support of civil and/or criminal investigations desired.

Ability to converse with potential elderly victims telephonically.

Ability to communicate orally and in writing is sufficient to express thoughts and ideas to a variety of people.

Proficiency conducting research on the internet and commercial as well as public databases.

Ability to work with minimal direct supervision.

Experience supporting the preparation of a final work product.

Proficiency with Microsoft Excel, Access, Word, Teams, and SharePoint.

Work Duties and Tasks

Victim Coordination and Assistance

Initiate contact with victims to obtain their cooperation in resolving suspect fraud mailings.

Provide support and advice to resolve financial and logistical issues associated with being a victim of crime. This includes but is not limited to: referrals for victim services such as counseling and support groups, assistance with crime victim compensation applications, providing restitution information, coordinating the USPIS verification of victimization for state compensation program officials, transition of victim assistance responsibilities to the United States Attorney, Victim-Witness Coordinator following indictment.

Planning and Preparation

Complete assigned tasks to ensure completion within required time frames to support the criminal or civil investigation, as appropriate; assist Postal Inspectors with developing intelligence for criminal investigations; prepare initial investigative research; compile basic background information to include, but not limited to, researching all pertinent records and other data.

Reporting Responsibilities

Responsible for documenting and reporting interactions and conversations with victims. Generating reports that present clear and concise representations of the information gathered; and disseminating information as required by the assigned task(s).

Minimum Qualifications & Skills

A Bachelor's degree from an accredited college or university in behavioral or social science, or a discipline related to the victim assistance field, including but not limited to: Criminal Justice, Social Work, Counseling, Human Services, or Psychology is desired. A minimum of 5 years work experience, preferably in the field(s) of Victim Services or Social Work.

Clearance

Applicants selected may be subject to a government background investigation and may be required to meet the following conditions of employment. Security Requirements/Background Investigation Requirements: Must be a U.S Citizen or Legal Permanent Resident. Favorable credit check for all cleared positions Successfully passing a background investigation including drug screening. Residency requirement - 3 consecutive years in the last 5 years.

Physical Requirements/Working Conditions

Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees. Climbing/Stooping/Kneeling: 10% of the time. Lifting/Pulling/Pushing: 10% Fingering/Grasping/Feeling: Must be able to write, type, and use a telephone system 100% of the time. Sitting: Sitting for prolonged and extended periods of time.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description. For more information about the company please visit our website at www.kacecompany.com KACE is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class. KACE complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail]. At KACE, we leverage data-powered insights to develop novel strategies and technology-enabled solutions that accelerate mission success. Know Your Rights Qualified individuals with a disability have the right to request reasonable accommodation. If you are unable or limited in your ability to use or access our careers website as a result of your disability, request a reasonable accommodation by: (1) sending an e-mail to [e-mail]; (2) informing us regarding the nature of your request and (3) providing your contact information. Please do not direct any other general employment-related questions to this email and/or phone number. Only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.