Victim Services Specialist

MADD; Boise (ID); Remote; USD 45,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

403(b) + employer matching

Paid vacation

Paid holidays

Sick time

Tuition reimbursement

Parental leave

Job summary

MADD is seeking a Victim Services Specialist to support victims of alcohol and drugged driving with crisis intervention, referrals, and advocacy. The role emphasizes independent judgment, documented case management, and collaboration with legal and medical systems.

Remote position requiring residence in Boise, ID area. Salary stated at $50,000 with essential duties including outreach and community needs assessments. Travel required up to 25%.

Qualifications

• Bachelor’s degree in a human services field or related experience in victim advocacy/case management.
• Experience in victim advocacy or grief support preferred.
• Strong written and oral communication in English.

Responsibilities

• Conduct needs assessments and provide emotional support and referrals.
• Create tailored case management action plans for victims/survivors.
• May accompany victims to justice proceedings and provide advocacy.
• Develop outreach strategies and build networks with legal, medical, and social services.

Skills

Victim advocacy

Case management

Grief support

Communication skills

Organizational skills

Time management

Microsoft Excel

Microsoft Word

Microsoft Outlook

Data entry

Education

Bachelor’s degree in human services

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

• Pay or shift range: $45,000 USD to $50,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Travel Required : Yes

Description

Responsible for maintaining a caseload of victims of alcohol and drugged driving who are in need of short-term crisis intervention, emotional support, grief support groups, and appropriate referral sources for continued long-term needs. Provide court accompaniment and guidance with legal, financial, and medical systems. Work in conjunction with other Victim Services employees to provide consultation and support to victims where needed. Previous victim services/advocacy work with victims of impaired driving crashes is preferred.

This is a remote position in which the selected candidate must reside in the Boise, ID or surrounding area. The salary for this position is $50,000.

ESSENTIAL FUNCTIONS:

• Utilizing independent judgment, conduct individual needs assessments on victims/survivors of alcohol and drugged driving crashes for emotional support, information, and referrals, implementing beneficial interventions based upon those assessments.
• Maintain current assessment of victim’s coping and need for further referrals.
• Based upon assessment, create and implement a tailored case management action plan for victims, which may include grief support assistance, crisis intervention, referrals for long-term counseling issues and other basic needs, as well as support group facilitation.
• May accompany victims/survivors to justice proceedings as appropriate. Provide advocacy by assisting in the protection and exertion of victims/survivor's rights and educating others about the criminal and civil justice systems.
• Conduct community needs assessments and analyzes results to determine the development, facilitation, and implementation of appropriate victim services, programs and events.
• Based upon results of community needs assessments, create and implement effective outreach strategies to reach victims and survivors of drunk and drugged driving crashes who may not otherwise be aware of MADD Victim Services.
• Utilizing analysis of community needs assessment, establish and utilize a network of key individuals in the legal, medical, and social service systems to facilitate assistance for victims/survivors. Collect and maintain community resource information to share with victims and other Victim Services employees.
• Recruit, screen, train, deploy, and recognize volunteers who provide assistance in meeting Victim Service initiatives.
• Maintain accurate case records, statistical information and grant reports for each victim case according to MADD and grant standards and guidelines. May be responsible for grant writing and reporting to grantor and MADD.
• Other duties as assigned.

POSITION REQUIREMENTS

• Bachelor’s degree is required in a human services field of study (i.e. social work, psychology, sociology, criminal justice) with a minimum of one year of experience in victim advocacy (specifically case management) OR grief support work (specifically bereaved individuals due to death)
• Equivalent experience that includes experience in victim advocacy (specifically case management) and/or grief support work (specifically bereaved individuals due to death).
• Reliable transportation to court attendance is required along with a flexible schedule.
• Strong organizational skills, be detail oriented with the ability to prioritize, manage multiple projects and execute in a high-volume environment.
• Excellent communication skills with the ability to develop and convey thoughts clearly, logically and concisely both orally and in writing, using appropriate grammar and command of the English language.
• Ability to work both independently and with others to resolve issues and maintain composure and professionalism in an environment of changing and/or multiple priorities.
• Must be able to work on a time table, meet deadlines, follow instructions and accept direction on given assignments.
• Strong work ethic with the ability to maintain a high activity level.
• Must have exceptional internal and external customer service orientation.
• Must have demonstrated computer skills including Microsoft Excel, Word and Outlook and be familiar with entering data into on-line systems. Should also have basic record keeping and math skills.
• Ability to maintain social, ethical and organizational standards in job related activities, at work and in the community.
• Ability to maintain workplace confidentiality and take ownership/accountability for own actions and aspects of the job.
• Demonstrated commitment, passion and compassion for the mission of MADD.

BENEFITS

Eligible within first 30-45 days
Health, Dental, Vision
Retirement 403(b) + employer matching
4 weeks accrued vacation
12 Paid Holidays per calendar year
Up to 3 Floating Holidays per calendar year
Paid Sick Time
Modified Tuition Reimbursement
Maternity/Paternity Leave
Basic Life, AD&DD, Short-Term and Long-Term Disability Insurance covered by Employer
FSA, HRA
Employee Assistance Program

Travel Required

Yes . 25%

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.