Victim Engagement Practitioner

Catch22; United States; Hybrid; USD 35,000 - 43,000; Full time

Job summary

Catch22 is recruiting a Victim Engagement Practitioner to deliver trauma‑informed support to victims within Leicester City Youth Justice Service. The role ensures timely, specialist assistance, opportunities for restorative approaches, and clear updates throughout the youth justice process.

You will provide management oversight of the team's performance, foster strong partnerships with police, statutory and voluntary agencies, and ensure victims’ voices are heard in assessment, intervention and

Qualifications

• GCSE level English and Maths (or equivalent); a recognised qualification relevant to working with children and/or young people
• Desirable: Professional qualification such as DIPSW, CQSW, Diploma in Education Social Work, Diploma in Youth and Community Work, Nursing Qualification, or equivalent recognised professional qualification from agencies contributing to Youth Offending Team activities
• Desirable: Completed Restorative Justice training at levels 1 or 2

Responsibilities

• Deliver trauma-informed support to victims within Leicester City Youth Justice Service
• Provide management oversight of presenting risks and needs and escalate appropriately
• Foster effective relationships with police, statutory services and voluntary agencies to ensure seamless support for victims

Skills

GCSE English

GCSE Maths

Education

GCSE English & Maths

Job description

The Victim Engagement Practitioner plays a key role in delivering trauma-informed support to victims involved with Leicester City Youth Justice Service. The post exists to ensure that victims are offered timely, specialist support, have opportunities to participate in restorative approaches where appropriate, and are kept informed throughout the youth justice process. You will ensure that victims receive a high quality service through the effective management of the team's performance, maintaining organisational and professional standards expected of the victim service. You will ensure that victims' needs are reviewed and met in line with the key targets and contractual expectations. You will maintain a close working relationship with police partners, statutory services and voluntary agencies ensuring relationships are effectively managed and pathways of support for victims remain seamless to provide a high quality and consistent service. You will provide management oversight of presenting risks and needs ensuring matters are managed and escalated appropriately and actions taken expediently as deemed appropriate to the presenting situation. Working as part of Catch22 Victim Services and embedded within Leicester City Youth Justice Service, the role acts as a bridge between organisations, ensuring victims' voices are heard and their needs are considered within assessment, intervention and decision-making processes. The role contributes to improving outcomes for victims, increasing engagement with support services, and strengthening restorative and victim-centred practice across the Youth Justice Service.

Screening: Successful admission to post subject to enhanced DBS check, police vetting check, and employer Right To Work in the UK check.

• Vetting and Clearance Requirements: NPPV 2 (Police Vetting), Enhanced DBS check.
• Essential: GCSE level English and Maths (or equivalent); a recognised qualification relevant to working with children and/or young people
• Desirable: Professional qualification such as DIPSW, CQSW, Diploma in Education Social Work, Diploma in Youth and Community Work, Nursing Qualification, or equivalent recognised professional qualification from agencies contributing to Youth Offending Team activities
• Desirable: Completed Restorative Justice training at levels 1 or 2
• Salary: £29,326.00 per annum
• Hours of work: Full time, 37.5 hours per week
• Contract: Permanent role
• Flexibility: Blended approach of office working, home working, and occasionally supporting with visits across LLR. Working at Victim First office and there will also be co-location at Leicester City Youth Justice Council offices.
• Closing Date: 26th of October 2026 (Could close earlier if sufficient quality applications received)
• Interviews: TBC

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda. Catch22 delivers the Victim First Service on behalf of the OPCC. Service is a free, independent, and confidential support service provided to anyone in Leicester, Leicestershire and Rutland who has been affected by crime. We have a team of trained care co-ordinators to help you cope and recover from the impact of crime. This can include emotional and practical support, crime prevention advice, advocacy and support.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

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