Victim Advocate Program Specialist

RTD - Regional Transportation District of Denver, CO (RTD); United States; On-site; USD 60,000 - 84,000; Full time

Job summary

RTD - Regional Transportation District of Denver, CO (RTD) seeks a Victim Advocate Program Specialist to provide crisis intervention, advocacy, and case management for crime victims. The role includes on-call response, court advocacy, public education, and assisting with protection orders, compensation claims, and victim impact statements.

Responsibilities include researching RTD processes for victim advocacy, managing caseloads, preparing for emergencies, and coordinating with other

Qualifications

• Bachelor degree in Human Services, Criminal Justice or related field.
• Three years of full-time experience with a law enforcement agency where duties are closely related to those described in the duties and responsibilities.
• Two years of experience developing and implementing new processes or procedures in a regulated environment.
• Two years of experience leading projects or process management.
• Accreditation through NOVA, COVA, or the National Advocate Credentialing Program.
• A combination of education, training, and experience, which provides the required knowledge, skills, and abilities to perform the essential functions of the job may be considered.
• Must be at least twenty-one years of age.
• Must possess a valid Colorado driver's license OR are eligible to obtain a Colorado driver's license upon hire.
• Successfully complete a personal history and criminal background investigation OR: An equivalent combination of education, experience, knowledge, skills, and abilities.

Responsibilities

• Research, develop, and implement RTD processes for victim advocacy under the direction of the Police Department responsible for planning and coordinating the operations of victim advocacy including on-call and follow-up services.
• Manages a caseload and provides advocacy assigned clients, which includes: receiving and documenting cases; disseminating information and referrals to community resources for counseling, medical care, legal assistance, emergency funding, and/or other applicable resources; documenting services rendered, including crisis intervention, safety planning, emergency advocacy, and other related services; and/or, performing other related activities.
• Prepares for and responds to emergency on-call situations, which includes: training volunteers for on-call response situations; preparing schedules for on-call staff; performing crisis intervention at emergency situations at crime scenes, hospitals, or at the Police Station; disseminating information and referrals; locating shelters for victims; and/or, performing other related activities.
• Provides a variety of miscellaneous services to victims, which may include: escorting victims to court hearings and trials; explaining the criminal justice process; facilitating the completion of reports by victims; assisting officers with victims too traumatized to make a statement; consulting on difficult or unusual cases; serving as a liaison with CPS and shelters; and/or, performing other related activities.
• Coordinates unit functions with other department units.
• Provides annual written analysis of Victim/Witness assistance needs and available services as mandated by accreditation standards.
• Provides ongoing program development including policies, procedures, and materials.
• Provides internal and external training on victimology and related issues.
• Develops and maintains close working relationships with outside agencies.
• Provides direct services to victims both on-scene and follow-up.

Education

Bachelor Degree in Human Services, Criminal Justice or related field

Job description

At Regional Transportation District (RTD), We make lives better through connections! When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits (RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

The Victim Advocate Program Specialist provides crisis intervention, advocacy, and case management for crime victims.

Key duties include on-call response, court advocacy, public education, and assisting with protection orders, compensation claims, and victim impact statements.

The role also involves guiding victims through the criminal justice process, making referrals, and developing service and restitution plans, with a primary focus on administering victim services programs.

DUTIES & RESPONSIBILITIES

• Research, develop, and implement RTD processes for victim advocacy under the direction of the Police Department responsible for planning and coordinating the operations of victim advocacy including on-call and follow-up services.
• Manages a caseload and provides advocacy assigned clients, which includes: receiving and documenting cases; disseminating information and referrals to community resources for counseling, medical care, legal assistance, emergency funding, and/or other applicable resources; documenting services rendered, including crisis intervention, safety planning, emergency advocacy, and other related services; and/or, performing other related activities.
• Prepares for and responds to emergency on-call situations, which includes: training volunteers for on-call response situations; preparing schedules for on-call staff; performing crisis intervention at emergency situations at crime scenes, hospitals, or at the Police Station; disseminating information and referrals; locating shelters for victims; and/or, performing other related activities.
• Provides a variety of miscellaneous services to victims, which may include: escorting victims to court hearings and trials; explaining the criminal justice process; facilitating the completion of reports by victims; assisting officers with victims too traumatized to make a statement; consulting on difficult or unusual cases; serving as a liaison with CPS and shelters; and/or, performing other related activities.
• Coordinates unit functions with other department units.
• Provides annual written analysis of Victim/Witness assistance needs and available services as mandated by accreditation standards.
• Provides ongoing program development including policies, procedures, and materials.
• Provides internal and external training on victimology and related issues.
• Develops and maintains close working relationships with outside agencies.
• Provides direct services to victims both on-scene and follow-up.

QUALIFICATIONS

• Bachelor Degree in Human Services, Criminal Justice or related field.
• Three years of full-time experience with a law enforcement agency where duties are closely related to those described in the duties and responsibilities.
• Two years of experience developing and implementing new processes or procedures in a regulated environment.
• Two years of experience leading projects or process management.
• Accreditation through NOVA, COVA, or the National Advocate Credentialing Program.
• A combination of education, training, and experience, which provides the required knowledge, skills, and abilities to perform the essential functions of the job may be considered.
• Must be at least twenty-one years of age.
• Must possess a valid Colorado driver's license OR are eligible to obtain a Colorado driver's license upon hire.
• Successfully complete a personal history and criminal background investigation OR: An equivalent combination of education, experience, knowledge, skills, and abilities.

HIRING PROCESS

The Hiring Process for becoming a Victim’s Advocate Program Manager Background Check Pre-Hire Interview Standardized Psychological Test Medical and Drug Screening Job Standard Test Oral Psychological Interview

We are considering all applications for this position up until the position close date of 11:59PM on 10/18/2026. For consideration, please be sure to apply before the posting end date.

Pay Range: $59,796.00 - $84,462.00 Annual

EEO POLICY AND ADA ACCOMMODATIONS

RTD is proud to be an Equal Opportunity Employer, supporting diversity, equity, and inclusion in the workplace.

All applicants will be considered for employment regardless to the race, sex, disability status or any other characteristic protected by law and we encourage candidates from all identities, backgrounds, and abilities to apply.

Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status, or any other protected status in accordance with applicable law.

RTD is committed to the full inclusion of all qualified individuals.

As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, pre-employment testing, participating in the employee selection process, promotions, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.

If you have a disability and require a reasonable accommodation, please reach out to our Employment ADA Coordinator Kris Frazier at [e-mail], or the Talent Acquisition team [e-mail].

To learn more or see our EEO policy, please visit our EEO page at: https://www.rtd-denver.com/open-records/reports-and-policies/eeo-policy

RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting. Starting salary is based on the candidate’s relevant and verified education, training and work experience. Applicants should submit all relevant and verifiable education, training and work experiences at the time of application.

RTD provides public transportation services in an eight-county region centered in Denver, Colorado. As a public agency, employees are dedicated to serving the public and providing for the transportation needs of over 3.1 million area residents as well as visitors to the region. Services include bus, rail, shuttles, ADA paratransit services, demand-responsive services, vanpools, and more. The agency’s dedicated workforce epitomizes RTD’s mission of making lives better through connections. In 2024, the system had more than 65 million boardings, a number that has seen year-over-year increases since 2020. RTD employs over 3,100 people and has an operating budget of $1.5 billion. Together, RTD employees work hard to keep this region moving day and night.

RTD is committed to full equal opportunity and affirmative action for all applicants and employees. Equal opportunity ensures all qualified applicants and employees are treated fairly and not discriminated against with regard to the individual’s race, color, national origin, sex, pregnancy, age, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy.

RTD participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.